Automatic renewals process
Automatic renewals are presumed bound and no affirmative order to bind is required.

Notification – notification emailed to broker of record approximately 90 days prior to expiration.

Review – broker reviews the following material changes with the insured to determine if it is still eligible for Automatic renewal: 

• Revenue growth or decline (or similar exposure base)
• Mergers, acquisitions, or divestitures 
• Claims or losses 
• Significant changes in services and operations

Policy issuance – if there are no material changes, we will issue a binder, invoice, and policy about 4 weeks prior to expiration.

Discontinue coverage – if the insured does not want to renew their coverage, please notify us as soon as possible.

Accounts that are eligible for Automatic renewal vary by line of business, industry, and state of domicile. However, the following eligibility rules generally apply:

• $30,000 and under in expiring premium
• No claims or losses, since with Hiscox
• Maximum of two previous consecutive auto renewal terms
• Compliant within state statutes and filings (for admitted business)
• Eligible lines of business include: Allied Healthcare, Architects & Engineers, Miscellaneous Professional Liability, General Liability, Cyber, Technology, Management Liability, Crime and Media Liability

If for some reason, your brokerage/agency cannot participate in our Automatic renewal process, please notify your Regional Executive so alternative arrangements may be made.

Accounts with material changes should be submitted to us for review. An underwriter will consider the informational change and decide to let the Automatic renewal stand or requote the account.

If the Automatic renewal stands, above Automatic renewal process applies. If the account is requoted, the Traditional renewal process applies.

Find all information on how you or your client can report a claim in our claims center.

At Hiscox, we are reinventing your claims experience, and it begins with relationships that are based on trust. So we always start by assuming that a claim is valid.

Our claims service is at the heart of our business and we take seriously our duty to handle insurance claims with the utmost good faith. It’s our belief that superior claims handling should be based on fairness and common sense.

Each of our distinct lines of commercial insurance claims divisions is headed up by specialists that know and understand the industries and risks we underwrite. These specialists are leaders in their respective lines of commercial insurance claims and play important roles in the development of risk awareness in those industries.

This level of expertise and commitment to the industries we serve results in expert, efficient, courteous and fair handling of your insurance claim to minimize the disruption to your life and your clients’ business.