Introducing the Pay When You Can Program
We want to make it as easy as possible to pay your outstanding balance and maintain your coverage, so we’ve created the Pay When You Can Program. 1 Here’s what you need to know.
Important information about maintaining your coverage
- After your state moratorium ends, regularly-scheduled monthly payments will resume. To keep your current policy in force, these monthly payments must be successfully processed using the debit/credit card Hiscox has on file.
- To avoid any lapse in coverage, please make sure your payment information is up to date.
- Payments made to the Pay When You Can Program only apply to the deferred payment balance accumulated during your state moratorium period. They do not guarantee a continuation of coverage. Continued coverage is based on the successful payment of your scheduled monthly payments following moratorium expiration.
- If you have questions about your payments or your policy, please contact us at 1-855-740-2354.
We are available Mon–Fri, 7am–10pm ET.Moratorium expiration dates by state
1 The Pay When You Can Program only applies to premium payment(s) due during the moratorium period for your state. Policyholders are being provided 18 months after the moratorium expiration date to remit the outstanding premium due prior to that expiration date. Policyholders will continue to be responsible for remitting premium owed to Hiscox Insurance Company Inc. (HICI) after moratorium expiration. If at any time you become delinquent on those post-moratorium payments, Hiscox may initiate cancellation proceedings consistent with all state requirements.
What is the Pay When You Can Program?
In recent months, many states have issued moratoriums requiring insurance companies to keep policies inforce, even if policyholders are unable to make their premium payments. As these moratoriums end, Hiscox recognizes the burden catching up on outstanding payments places on our policyholders, and we want to help alleviate that burden. Our Pay When You Can Program provides policyholders 18 months from the time the moratorium ends to pay any amount that is outstanding as of the date the moratorium expires. At that time, we expect our policyholders to resume making their scheduled next payments, but the Pay When You Can Program provides additional time for policyholders to pay off any past due payments. See the table below for details on moratorium expiration dates by state.
How will my Pay When You Can Program payment be applied?
Payments made to the Pay When You Can Program only apply to past due payments that were deferred as a result of a moratorium.
Your post-moratorium policy payments will continue to be made automatically from the debit/credit card you have on file, each month on the date scheduled.
Your policy will remain inforce with the successful processing of these monthly payments, even if you have not yet paid premiums that were due during the moratorium.
How do I make a payment on my Pay When You Can Program balance?
To make a payment toward your outstanding balance, please call us at 1-855-740-2354.
We’re available Mon–Fri, 7am–10pm ET.
Please have your policy number handy. There is no minimum payment amount or payment frequency needed–just Pay When You Can.
How do I know if I have an outstanding balance?
If you have a Pay When You Can Program balance, you will receive within 1-2 weeks of the expiration of your state moratorium. The email will include the balance due, and a link to the website with instructions for how to make payments.
Important information about maintaining your coverage
- After your state moratorium ends, regularly-scheduled monthly payments will resume. To keep your current policy in force, these monthly payments must be successfully processed using the debit/credit card Hiscox has on file.
- To avoid any lapse in coverage, please make sure your payment information is up to date.
- Payments made to the Pay When You Can Program only apply to the deferred payment balance accumulated during your state moratorium period. They do not guarantee a continuation of coverage. Continued coverage is based on the successful payment of your scheduled monthly payments following moratorium expiration.
| States | Moratorium Exp. Date |
|---|---|
| AL, AR, AZ, CO, CT, DE, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, ME, MN, MS, MT, ND, NE, NH, NV, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, WV, WY | 6/1/2020 |
| TN | 6/13/2020 |
| DC, MO, NM | 6/15/2020 |
| NC | 6/27/2020 |
| OH | 7/1/2020 |
| CA | 7/14/2020 |
| HI, OK | 7/15/2020 |
| IN | 7/18/2020 |
| NJ | 8/1/2020 |
| OR | 8/22/2020 |
| NY | 8/29/2020 |
| MI | 9/14/2020 |
If you have questions about your payments or your policy, please contact us at 1-855-740-2354.
We are available Mon–Fri, 7am–10pm ET.
1 The Pay When You Can Program only applies to premium payment(s) due during the moratorium period for your state. Policyholders are being provided 18 months after the moratorium expiration date to remit the outstanding premium due prior to that expiration date. Policyholders will continue to be responsible for remitting premium owed to Hiscox Insurance Company Inc. (HICI) after moratorium expiration. If at any time you become delinquent on those post-moratorium payments, Hiscox may initiate cancellation proceedings consistent with all state requirements.