California wildfire help and support

Updated: September 14, 2020

We hope you, your family, and your loved ones are all staying healthy. Hiscox is monitoring the current natural disaster in California closely and will communicate any updates to our response promptly.

If you have been impacted by the recent natural disaster in California, please find more information on policy options below.

If you have any specific questions about your policy, please contact us at 1-855-975-6268.


Policyholder Information

Hiscox is complying with the California state requirement that currently mandates all property and casualty insurance companies doing business in California to support wildfire survivors in order to facilitate the state’s recovery and rebuilding process. If you are a resident of California, please be assured that Hiscox is following all of the state requirements with regard to this mandate.

If you are a Hiscox policyholder in California and wish to learn more about your payment options, click on the link below.

CA Wildfires – Policyholder Information



If you have active Hiscox policyholders from California, you have a fiduciary responsibility to communicate state-specific requirements to your clients. If you reach any payment extensions pursuant to these requirements, you must notify us of your arrangements. Learn more by clicking the link below.

Broker Information for CA Wildfires



If you purchased a policy through an agent, please contact him or her.

If you purchased a policy directly from Hiscox, please contact us on our special toll-free number and speak to a Hiscox advisor about your options.

1-855-975-6268 (Mon – Fri, 7am – 10pm ET)

Stay healthy and stay safe.