California Policy Premium Refund

We hope you, your family, and your loved ones are all staying healthy.

The California Department of Insurance recently issued Bulletin 2020-3, which directs insurance companies to review existing personal and commercial lines policies for possible premium refunds, credits and reductions in response to the novel coronavirus (COVID-19) pandemic. Where a policyholder’s activities have been curtailed severely by the pandemic, projected loss exposures may be overstated or misclassified. Therefore, insurers are directed to review policies and make premium adjustments where appropriate. Originally, the Department’s directive was limited to the months of March and April. The Department has since issued Bulletins 2020-4 and 2020-8 which extends the directive to include May and June respectively.

Our records indicate that Hiscox Insurance Company provided Commercial General Liability Insurance to your business during the period covered by the Bulletins. We therefore will be adjusting your insurance premium and providing a partial refund subject to applicable underwriting guidelines including, but not limited to, any minimum premium requirements as per our filed rates.

In order to process your refund, we are sending you an email via the sender Chase Payments ([email protected]) with the subject line “HISCOX has sent you a payment.” Follow the instructions in this email to receive your refund payment electronically. Please ensure you enter accurate information into the Chase Payment system to avoid being locked out of the system.

If your business continues to experience a substantial change in its activities due to the COVID-19 pandemic and you would like to have your policy further reviewed by Hiscox, please contact the Hiscox call center at 1-855-870-9318 to consult with a licensed advisor.

Stay healthy and stay safe.