Financial Options for Hiscox District of Columbia Policyholders affected by COVID-19
Hiscox is here to support our customers through this challenging time and to provide you with premium payment options to help you keep your policy in force.
The District of Columbia Department of Insurance, Securities and Banking has issued Commissioner’s Order 03-2020 prohibiting all insurance carriers from terminating insurance contracts due to non-payment for the duration of the Public Health Emergency, as declared in Mayor's Orders 2020-045 and 2020-046. Subsequently, the Public Health Emergency was extended via Mayor's Order 2020-079. In response to this mandate, Hiscox will not process any cancellations for the duration of the Public Health Emergency, which is scheduled to expire on March 31, 2021.
Additionally, Hiscox will assist policyholders who require extended time to pay overdue premium amounts and actively request alternative payment options. To be eligible, you must request an extension by April 30, 2021. Learn more
You can also explore your payment options by calling this special toll-free number and speak to a Hiscox advisor:
1-855-975-6268 (Monday – Friday, 7am – 10pm ET).