Coronavirus (COVID-19) help and support

Updated: May 26, 2020

We hope you, your family, and your loved ones are all staying healthy during these unprecedented times.

We are continuing to closely monitor the coronavirus (COVID-19) situation across all of our operating regions. Providing support to our customers while safeguarding the wellbeing of our employees and partners is our priority. While our team continues to work remotely to protect against the spread of the coronavirus, we remain ready to service your business via the usual methods of phone and email.

We recognize these are unsettling times and that you may have questions about your coverage. We are working closely with our partners, agents and policyholders to answer any questions about coverage, recognizing that coverage is evaluated on case-by-case basis and is based on the facts, circumstances, law and policy language of each individual policy.

If you have any specific questions about your policy, please contact us at 1-855-975-6268.

Grace Periods

In recognition of the impact this time is having on our policyholders and to ensure that our policyholders continued to have coverage during this challenging time, Hiscox voluntary extended time to make any outstanding premium payments until June 1, 2020.

Hiscox is also complying with all state requirements that mandate grace periods beyond June 1, 2020. States with these mandates include: California, DC, Hawaii, Indiana, Michigan, Missouri, North Carolina, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, and Tennessee. If you are a resident of these states, please be assured that Hiscox is following all of the state requirements with regard to the grace periods required by your state.

Additional State-Specific Options

In addition to grace periods for payment of premiums, some state insurance authorities, including those of New York, New Jersey, and the District of Columbia have mandated additional payment options for residents of their states. Hiscox will of course honor those mandates.


If you are a Hiscox policyholder from DC, NJ, or NY and wish to pursue options provided by your state, click on the link below for each respective state.

DC Policyholders

NJ Policyholders

NY Policyholders


If you have active Hiscox policyholders from DC, NJ, or NY, you have a fiduciary responsibility to communicate state-specific requirements to your clients. If you reach any payment extensions pursuant to these requirements, you must notify us of your arrangements. Learn more by clicking the links below.

Broker Information for DC

Broker Information for NJ

Broker Information for NY


If you purchased a policy through an agent, please contact him or her.

If you purchased a policy directly from Hiscox, please contact us on our special toll-free number and speak to a Hiscox advisor about your options.

1-855-975-6268 (Monday – Friday, 7am – 10pm ET)

Stay healthy and stay safe.