Hiscox Customer Reviews
We ask small business owners to rate their experience with Hiscox. The reviews are collected and managed by Feefo, an independent third party. You'll find over 12,000 reviews - read on to see what our customers are saying about us.
How satisfied are you with the service you've received from Hiscox?
Margo, National City
“The Best Choice for small businesses”
I received an immediate quote and processed the policy very quickly. I called customer service with a minor issue and they responded promptly and professionally. I highly recommend Hiscox for your small business insurance needs. Thank you for serving your customers with courtesy, value and a quality product. Couldn't be happier!
“Customer service really care about you”
So far outstanding Customer service. I have a feeling that people really want to help.
Hiscox provided good customer service when I needed a better understanding of each policy. They helped make my decision clear and simple.
Gretchen, Oakland, CA
Super easy to get set up. I needed it last minute, so I was grateful it was so simple.
It was such a pain-free, nice consultation with the Hiscox rep. We weren't totally set on what we needed for our small business but the rep helped clarify things and got us what we needed at a great price. We will certainly recommend Hiscox to anyone that asks and couldn't be more pleased with the outcome. Thank you!
Dustin, Charlotte, NC
The agent was very helpful and attentive. So my questions and issues were handled promptly.
Angello, St. Cloud, FL
Hiscox walked me through an awesome customer service experience. Not only did they go over the question of my needs but they also made suggestions on how to improve my experience but it worked out that it saved me money. This is not only customer service I can stand behind, but a company I can trust to do the right thing at all times. I will recommend Hiscox to all who I know will need this type of coverage.
“Your company needs more people like this. She would be a very good trainer!”
My agent was well prepared for any question that I had. Very knowledgeable with her job and very company oriented. I was impressed and I very seldom say that!
“Hiscox makes buying insurance (sigh) easy!”
Hiscox has a very streamlined and professional approach to purchasing business insurance. And better yet, their rates were good.
I recently needed to make some changes to both my general and professional liability insurance and the representative I worked with was excellent. She was a great listener, told me what we needed to do and why, and then told me what to expect when it came to payments and refunds. I was very impressed! Better yet, it happened just the way she said it would
“Thorough rep and great coverage!”
The rep was thorough and kind. I was not aware of the great coverage you had. Discussing all that I do with her ensured me that I am fully covered should I need anything.
Yadis, Winter Park
“Great decision and experience with this purchase"
This was the easiest process to purchase my policy online. Everything was clear and understandable, especially for someone like me who isn't too familiar with insurance lingo. Thanks for such a pleasant experience.
“The people were friendly, and the service fast”
I called the office and spoke with individuals there who were friendly and provided me details I needed. They provided me confidence in the company.
Dianne, Houston, TX
It's convenient to get a customizable quote online when it fits my schedule. Like that you create tools for user's to evaluate options, and that you've thought thru the standard options for a straight-forward request. PS from environmental view that all the docs are already pdf saves me handling a mountain of paper.
Jacquie, Castle Rock
I like the no hassle ease of getting insurance. when i needed to change due to moving out of state I called and received excellent help in changing over the policy.