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September 2012 - Customer Reviews

Extremely Satisfied!
September 28, 2012

"Quick service"

Extremely Satisfied!
September 28, 2012

"I was satisfied overall because I was able to take care of my business all in one or two phone calls. It was a very quick and efficient process. I was able to get what I needed in a very quick time."

Extremely Satisfied!
September 28, 2012

"The agent I spoke to was very accommodating and answered all my questions."

Extremely Satisfied!
September 28, 2012

"She had a beautiful voice. It was so relaxing and helped me handle my insurance claims quickly. Hence, I just feel happy when I hear her speak."

Extremely Satisfied!
September 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 28, 2012

"Pretty fast and professional."

Extremely Satisfied!
September 28, 2012

"The people I talked to, both Nikkia and Susan, were very pleasant, and very helpful. I got things done very quickly and what more could you ask for."

Extremely Satisfied!
September 28, 2012

"The representative who helped me was very friendly, very knowledgeable, very kind, considerate and very, very professional."

Extremely Satisfied!
September 28, 2012

"Dorothy was very professional and able to answer all my questions without any problems. She actually was a very helpful guide in leading me to the right insurance policy that I needed for my business, and she helped me correct some errors which I was definitely grateful for."

Extremely Satisfied!
September 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 28, 2012

"Great service because everything was taken care of right away. Thank you."

Extremely Satisfied!
September 28, 2012

"The agent who helped me was very knowledgeable, very friendly and the prices are very fair."

Extremely Satisfied!
September 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 27, 2012

"I was very satisfied with Susan. She was very polite and she returned my call immediately and attempted to get my situation figured out."

Extremely Satisfied!
September 27, 2012

"Quick, responsive and knowledgeable."

Satisfied!
September 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 27, 2012

"The gentleman I talked to was very helpful and very knowledgeable. The process went very quickly and I was very impressed."

Extremely Satisfied!
September 27, 2012

"Nikkia has been very professional. She listened to my needs and designed the policy in a way that I wanted. I am really pleased with the experience today, thank you so much."

Extremely Satisfied!
September 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 27, 2012

"She was very professional and very helpful.The prices were extremely good. I thank you for your help."

Extremely Satisfied!
September 27, 2012

"I was very satisfied because the person I spoke to made it so easy. She explained it clearly and walked me through what I needed to know. I'm very unfamiliar with insurance policies. I think her name was Judy. She did a great job and really dumbed it down just perfectly for me."

Extremely Satisfied!
September 27, 2012

"The agent was very knowledgeable about various packages, giving me all the information I needed."

Extremely Satisfied!
September 27, 2012

"Professional, courteous, and prompt."

Extremely Satisfied!
September 27, 2012

"The person who answered the phone was courteous. I got a quote very quickly and all the information that I needed, he was able to provide. So, thank you. It was excellent service."

Extremely Satisfied!
September 27, 2012

"Very knowledgeable representative, very helpful, answered all my questions, and seemed to really know what I wanted and what I was looking for."

Extremely Satisfied!
September 27, 2012

"Very easy to deal with. The representative followed up just like she said she would, with very clear terms and conditions and very easy processes. I appreciate the business experience."

Extremely Satisfied!
September 27, 2012

"Very professional. Answered all my questions."

Neutral
September 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 26, 2012

"It was a very thorough conversation. They covered all the options. It was personalised and very pleasant and thorough. I was able to have a good outcome."

Extremely Satisfied!
September 26, 2012

"I was very impressed with how quickly they called me back from my inquiry over the internet, and how quickly I was able to get the questions asked and answered with nothing in between... just the experience of getting something done."

Extremely Satisfied!
September 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 26, 2012

"I really like the underwriting policy. It really fits my company. I'm a single person consultant, and it's very hard to find coverage from other places because they have policies for big companies. For me, I think that Hiscox is really tailored to meet the needs of a small consulting company like mine. Also, I really like Dorothy. She's the lady who's been dealing with me. She tried to help me, and she's been very patient because I've been going through so many things back and forth with my client. So, finally we got the contract signed. So, I'm very happy."

Extremely Satisfied!
September 26, 2012

"Richard was really helpful and he met my insurance needs. He met them very, very quickly."

Extremely Satisfied!
September 26, 2012

"She was very professional. She really had the knowledge of the company and I would recommend her to any [associates] and send referrals to her."

Extremely Satisfied!
September 26, 2012

"Nikkia was very helpful answering all my questions. She was very thorough and she provided the information in a very clear way. It was very helpful."

Extremely Satisfied!
September 26, 2012

"Nikkia was very knowledgeable, very patient and very articulate in explaining all the areas that I needed to know about the insurance policy."

Extremely Satisfied!
September 25, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 25, 2012

"Professionalism, courteous, kind, and great."

Extremely Satisfied!
September 25, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 25, 2012

"The agent was knowledgeable, just what I was looking for. She sounded professional."

Extremely Satisfied!
September 25, 2012

"He answered all my questions very promptly and was very helpful."

Extremely Satisfied!
September 25, 2012

"My representative was friendly, efficient, and I felt reassured that I was getting an honest quote."

Extremely Satisfied!
September 25, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 25, 2012

"I was pretty satisfied. The service was very prompt, very friendly and it was really fast and very accurate."

Extremely Satisfied!
September 25, 2012

"They were able to give me answers to my questions."

Extremely Satisfied!
September 25, 2012

"Well, Susan was great. She gave me all the information I needed and more, and she was very polite and very patient."

Extremely Satisfied!
September 25, 2012

"The person I spoke to seemed knowledgeable about what I wanted."

Extremely Satisfied!
September 25, 2012

"I was very satisfied with the service I received from you today. Actually, for the last couple of days. I liked the initial quote on-line, and Linda was fantastic. She very quickly generated a full quote and actually got approval to increase the limit, and it all happened within about a day or two. So, I'm very happy overall."

Extremely Satisfied!
September 25, 2012

"I originally called last night and spoke with Tamara who was fantastic. Today, I spoke with Richard just to verify something and then I actually finished my policy round up with Linda today. I am very happy with the service of everyone. So, if you could please make sure that they get the credit for that, I think it's very important to do that. So, thank you very much for all that you have done for me. I really appreciate it. Thank you."

Extremely Satisfied!
September 25, 2012

"She was fast, knowledgeable and very helpful."

Extremely Satisfied!
September 25, 2012

"My representative was very friendly. She spoke very clearly, was very easy to understand, and she gave me my quote. I think she said originally that it would take about 8 minutes. It probably took less than 5 minutes. She is going to send me an email and follow up with me. That is great."

Extremely Satisfied!
September 24, 2012

"I was very satisfied because the young lady I spoke to was very helpful. She answered my questions efficiently and it was a smooth process. There was not a lot of aggravation."

Extremely Satisfied!
September 24, 2012

"How easy it was to acquire this [insurance]!"

Extremely Satisfied!
September 24, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 24, 2012

"It was very efficient and extremely fair."

Extremely Satisfied!
September 24, 2012

"My representative was extremely thorough, very professional and very responsive."

Extremely Satisfied!
September 24, 2012

"The agent was very helpful. He was very thorough and extremely knowledgeable."

Extremely Satisfied!
September 24, 2012

"Your representative was very patient, understanding and knowledgeable of the insurance that he was selling."

Extremely Satisfied!
September 24, 2012

"I worked with Richard today at Hiscox to help set up small business insurance for my business. He was extremely knowledgeable and helpful. It went smooth and it was relatively painless. So, I was very satisfied with the support I got."

Extremely Satisfied!
September 24, 2012

"The service was very efficient. Cindy was very straight forward, concise and firm in her knowledge of the policy and the things I was interested in. Thank you."

Extremely Satisfied!
September 24, 2012

"The agent was very thorough and polite."

Extremely Satisfied!
September 24, 2012

"The agent was extremely nice, friendly and very willing to explain questions."

Extremely Satisfied!
September 24, 2012

"Extremely polite and helpful. You answered all my questions and provided the service I needed."

Extremely Satisfied!
September 24, 2012

"I was very happy because Cindy was quite helpful at explaining everything to me. Especially the difference between general liability and professional liability. She made the process very quick and easy and I thank her."

Extremely Satisfied!
September 24, 2012

"My questions were answered and it was very easy to do."

Extremely Satisfied!
September 21, 2012

"It was a very professional process. Everything went very smoothly. It was obvious that there was a standard that your employees adhere to."

Extremely Satisfied!
September 21, 2012

"Everyone was really helpful. They were able to answer my questions and got me the information I needed in a short amount of time."

Extremely Satisfied!
September 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 21, 2012

"She was very friendly, very professional and had all the answers to my questions that I needed to be answered. So I appreciated your help. Thank you."

Extremely Satisfied!
September 21, 2012

"The reason I was very satisfied... it was the first time I ever applied for this type of insurance and the customer service lender was very helpful, knowledgeable."

Extremely Satisfied!
September 21, 2012

"Very prompt, very knowledgeable, and very helpful."

Extremely Satisfied!
September 21, 2012

"Richard understood the answers to my questions... and a good price."

Extremely Satisfied!
September 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 21, 2012

"She was very prompt, sort of helpful, and she gave me the correct information that enabled me to make the choice quickly."

Satisfied!
September 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 20, 2012

"Dorothy was very helpful. She followed up with me because I had totally forgotten about this after the insurance. She explained everything and was very, very helpful. This is my first time and I was very happy to have someone able to explain everything to me."

Extremely Satisfied!
September 20, 2012

"Well, the agent was articulate, knowledgeable and got right down to business, and did not waste a lot of time. He was good."

Extremely Satisfied!
September 20, 2012

"I'm highly satisfied because the service was quick, clear, and professionally done. It was very easy to understand and the price was perfect."

Extremely Satisfied!
September 20, 2012

"Linda was extremely professional, informative, appropriate in everything she said. She made this very smooth and we appreciate it."

Extremely Satisfied!
September 20, 2012

"She was extremely professional. She was knowledgeable and very willing to help our needs. I am very satisfied with her help."

Extremely Satisfied!
September 20, 2012

"Very polite and professional."

Extremely Satisfied!
September 20, 2012

"I was happy with the service today because the agent was... appeared to be knowledgeable, was very courteous and was able to pull up all my information fairly quickly."

Extremely Satisfied!
September 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 20, 2012

"Very quick and knowledgeable."

Extremely Satisfied!
September 20, 2012

"The girl was very coherent and she did not keep asking me to spell things over and over. She could actually hear what I was saying and the process went very quickly. So that was wonderful. Thank you."


Extremely Satisfied!
September 20, 2012

"Well, my questions were answered and it looks like the coverage I am going to receive is exactly what I want."

Extremely Satisfied!
September 20, 2012

"Quick and easy."

Extremely Satisfied!
September 20, 2012

"I just thought that the people were extremely professional and helpful."

Extremely Satisfied!
September 19, 2012

"She gave great information. She was thorough and offered great customer service."

Extremely Satisfied!
September 19, 2012

"The service person was very precise and quick answering the questions."

Extremely Satisfied!
September 19, 2012

"I was very impressed with the service because she was very knowledgeable. She took care of everything in a quick manner."

Extremely Satisfied!
September 19, 2012

"You gave me a lot of clarity. I understand everything she said. Very good."

Extremely Satisfied!
September 19, 2012

"Great customer service. Professional and prompt."

Extremely Satisfied!
September 19, 2012

"It was very friendly customer service, a very accurate quote, a very fast quote and it didn't take up a lot of my time. I actually got what I was looking for."

Extremely Satisfied!
September 19, 2012

"Friendly service, very complete in terms of cover that is offered under the policy. And, they were kind and patient."

Extremely Satisfied!
September 19, 2012

"Both of your representatives were extremely efficient, polite, courteous, professional, and knowledgeable. Both our conversations were prompt and no time was wasted."

Extremely Satisfied!
September 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 19, 2012

"A great process for getting a quote and talking to somebody who is knowledgeable about the insurance and the industry."

Extremely Satisfied!
September 19, 2012

"The representative was extremely knowledgeable. Answered all of my questions and provided the information I wanted."

Extremely Satisfied!
September 19, 2012

"The representative, Cindy, was most helpful in describing the insurance in detail and giving all the information that I asked for. She even brought up some questions that I was not aware of. So I'm real pleased with the response that Cindy had given me."

Extremely Satisfied!
September 19, 2012

"Cindy helped me tremendously to get the right quotes for the business that I have and her customer service was impeccable."

Satisfied!
September 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 18, 2012

"My customer service representative who helped me, her name was Dorothy, was very patient and very informative. I did not feel pressured to buy anything. It was just very good customer service overall. Very thorough and friendly. That was one of the main reasons, so she is to be commended."

Extremely Satisfied!
September 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 18, 2012

"Just complete, professional, and informative."

Extremely Satisfied!
September 18, 2012

"I received good service from Linda. She was very knowledgeable and was able to answer all my questions very effectively."

Extremely Satisfied!
September 18, 2012

"Susan was and has been, for a period of months, extremely responsive and very, very helpful with a fabulous attitude."

Extremely Satisfied!
September 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 18, 2012

"Your agent that I spoke to was very helpful and gave me the information that I asked for, and then explained some of the other kinds of policies."

Extremely Satisfied!
September 18, 2012

"I found it fast and efficient. I got exactly what I needed in no time."

Extremely Satisfied!
September 18, 2012

"It was fantastic. The quote was delivered well before expected and it was very much appreciated. They were very, very helpful. You guys ought to give Linda a raise."

Extremely Satisfied!
September 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 18, 2012

"Speed and efficiency."

Extremely Satisfied!
September 18, 2012

"I spoke with two agents on separate occasions. They were very informative and answered all the questions I had. They familiarized me with other policies that would work for me and my business. I could not be happier. They were both extremely helpful as well as knowledgeable."

Extremely Satisfied!
September 18, 2012

"Nikkia was very professional. She told me everything that I needed to understand in layman's terms. I just thought that the price of the insurance seemed very fair."

Satisfied!
September 18, 2012

"Kind service."

Extremely Satisfied!
September 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 17, 2012

"Good detail."

Extremely Satisfied!
September 17, 2012

"She was quick. She was knowledgeable and I think all the loose ends were tied up in one conversation."

Extremely Satisfied!
September 17, 2012

"The representative was really knowledgeable and professional."

Extremely Satisfied!
September 17, 2012

"I was very impressed with Richard, the agent who contacted me. He knew exactly what questions to ask to resolve an issue, and he was very pleasant and very knowledgeable. He knew exactly what he was doing. So, that is the reason I am pleased with the service."

Extremely Satisfied!
September 17, 2012

"Knowledgeable! She appeared confident, quick... awfully quick!"

Extremely Satisfied!
September 17, 2012

"Nikkia was very helpful, very quick and timely. She helped me out in a timely and professional manner."

Extremely Satisfied!
September 17, 2012

"I felt that the agent really listened to my questions and answered them very thoroughly. Thank you."

Extremely Satisfied!
September 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 17, 2012

"Both Rebecca and Richard were very efficient, friendly and informative. They were quick. They did not waste my time, which was excellent. Richard was very direct, friendly, but not pushy or pitchy. I did not feel like he was just trying to pitch me. He was very intent on just giving me the information I needed and let me get on with my day, which is greatly appreciated."

Extremely Satisfied!
September 17, 2012

"Great customer service."

Extremely Satisfied!
September 17, 2012

"Well, a young lady named Floretta took my information. She made me feel good. She was alive and upbeat on the phone. It was all good and very comfortable. It was awesome."

Extremely Satisfied!
September 17, 2012

"I was extremely satisfied because I was quite confused about what insurance was appropriate for me. The women who I worked with on the phone really helped me get the appropriate coverage for my business."

Extremely Satisfied!
September 17, 2012

"All the representatives I talked to were very helpful and really knowledgeable."

Extremely Satisfied!
September 17, 2012

"I believe you guys are very thorough, very helpful and very informative. I was very happy."

Extremely Satisfied!
September 17, 2012

"Good on-line quoting system. The ability to settle my policy over the phone and receive the docs by email, so automation is one of the reasons I am extremely happy."

Extremely Satisfied!
September 17, 2012

"Very helpful."

Extremely Satisfied!
September 17, 2012

"The quote was accurate and the service representative knew exactly what I was speaking about. She was able to recall the data and information very quickly."

Extremely Satisfied!
September 17, 2012

"The attendant helped me out. She answered every question I needed. She was very patient and spoke kindly."

Extremely Satisfied!
September 17, 2012

"It was very quick and very easy to do. No problems."

Extremely Satisfied!
September 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 17, 2012

"They could speak English and they were American. That's [good]."

Extremely Satisfied!
September 14, 2012

"My agent was knowledgeable. She was helpful. It was very easy and painless. The whole process took less than 10 minutes."

Extremely Satisfied!
September 14, 2012

"Fast and accurate."

Extremely Satisfied!
September 14, 2012

"Great attitude."

Extremely Satisfied!
September 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 14, 2012

"They were able to answer all my questions and the price was right."

Extremely Satisfied!
September 14, 2012

"Your agents were very detailed and very helpful. They considered all the options that I spoke about."

Extremely Satisfied!
September 14, 2012

"I am extremely satisfied. It was great customer service. I had Richard take care of my call. He was very explanatory (sic). It is the first time I have ever needed general liability insurance. He was very nice to explain what each term meant, so I am very... extremely satisfied."

Extremely Satisfied!
September 14, 2012

"They were very patient in gathering information, giving explanations... and professional!"

Extremely Satisfied!
September 14, 2012

"Linda was an amazing, amazing representative who helped me get a quote yesterday, and then sign my policy. She had me done and ready in under 5 minutes. I am extremely happy."

Extremely Satisfied!
September 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 14, 2012

"My agent was very responsive and passed this through quickly. Very well informed."

Extremely Satisfied!
September 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 14, 2012

"The agent was extremely helpful, very friendly and thorough. I recommend them highly."

Extremely Satisfied!
September 14, 2012

"I found the service very easy to use. The customer support people were available very quickly and it was a very easy process."

Extremely Satisfied!
September 14, 2012

"Linda was wonderful. She explained everything very clearly and nicely. It was very wonderful."

Extremely Satisfied!
September 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 14, 2012

"The agent, Glenda, was very efficient and very helpful."

Extremely Satisfied!
September 14, 2012

"The representative was very clear and efficient with everything. He was eager to help me."

Extremely Satisfied!
September 14, 2012

"I was satisfied due to the fact that everything was done online, and that I just needed to confirm everything with live support and pay. That made it very convenient."

Extremely Satisfied!
September 13, 2012

"She was very helpful."

Extremely Satisfied!
September 13, 2012

"Great service... great price. A fast transaction and a very pleasant service person."

Satisfied!
September 13, 2012

"I just thought Linda was very professional. She answered my questions quickly and she's going to put together all of the options we spoke about. She's going to send it to me within a very timely fashion and I hope I receive it soon."

Extremely Satisfied!
September 13, 2012

"The representative I spoke to was able to give me a quote efficiently and correctly. She was a doll on the phone and I honestly look forward to doing business with you guys."

Extremely Satisfied!
September 13, 2012

"The lady I spoke to was very knowledgeable and very helpful when I had to ask questions."

Extremely Satisfied!
September 13, 2012

"Richard, the representative, was extremely patient and very helpful."

Extremely Satisfied!
September 13, 2012

"[The site] was very easy to use online. When they called to follow up, I thought it was very professional."

Extremely Satisfied!
September 13, 2012

"Nikkia was very, very helpful. She was very fast. You could not ask for a better representative for your company."

Extremely Satisfied!
September 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 13, 2012

"Very quick, knowledgeable and to the point."

Extremely Satisfied!
September 13, 2012

"The person with whom I spoke was very knowledgeable and helpful. She very specifically addressed what was needed."

Extremely Satisfied!
September 13, 2012

"The agent was very helpful."

Extremely Satisfied!
September 13, 2012

"The quality of insurance that was provided by Richard was very awesome. The information and the knowledge he was willing to share was great. The lady who handled the insurance [contract] was the best. Thank you."

Extremely Satisfied!
September 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 13, 2012

"Knowledgeable and thorough."

Extremely Satisfied!
September 13, 2012

"I'm really satisfied with this call because Susan was really friendly, like a real human being on the other end of the phone. She knew exactly what I was looking for. I didn't have to explain a lot of stuff and I really found out what you offer. I loved that she took me through just a very short list of questions and was able to give me a quote right then and there. Other companies that I've called asked me to fill out reams of paper before being able to give me a quote. So, I really appreciate that. Thank you."

Extremely Satisfied!
September 13, 2012

"I was able to start the process at the end of August and was provided a reference number, which I called back. Today, I was able to go ahead and process the policy without any issue."

Extremely Satisfied!
September 13, 2012

"They reduced the price that we are paying right now for liability insurance. That was the main reason."

Extremely Satisfied!
September 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 13, 2012

"Went right to the point."

Extremely Satisfied!
September 13, 2012

"I spoke to Richard this morning and he was very friendly, professional, and competent. I really appreciated his help."

Satisfied!
September 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 12, 2012

"Nikkia was very, very informative, very polite, very knowledgeable and very patient. It was a pleasure."

Extremely Satisfied!
September 12, 2012

"My agent, Nikkia, was very prompt. She shot straight. She did not give me any baloney. She was very clear and she helped me by answering all my questions. She was very quick and very prompt. I appreciate that. She even called me back as she promised."

Extremely Satisfied!
September 12, 2012

"Amazing customer service, very helpful, and very detailed about the coverage that I purchased. They made me feel very comfortable purchasing the coverage from you guys."

Extremely Satisfied!
September 12, 2012

"This customer did not leave any additional comments."

Satisfied!
September 12, 2012

"Linda was very courteous and helpful."

Extremely Satisfied!
September 12, 2012

"The representative was friendly. She addressed my questions quickly and lead me to the right information. It was a very easy process and enjoyable."

Satisfied!
September 12, 2012

"It was a quick and easy quote."

Extremely Satisfied!
September 12, 2012

"The representative was very polite. Everything was explained very straightforward. It was not a painful process."

Extremely Satisfied!
September 12, 2012

"I was very satisfied with the service. Once they got the information and got back to me, they were able to communicate exactly what I needed to know."

Extremely Satisfied!
September 12, 2012

"I was very pleased with how Cindy dealt with the call. She was fast, professional and polite. I was surprised by the help that I was given on the liability coverage. So, I was very pleased."

Extremely Satisfied!
September 12, 2012

"I found it extremely satisfying. They answered my questions and talked me through some things I was not aware of. They also offered additional help. I have not had that kind of customer service in quite a while."

Extremely Satisfied!
September 12, 2012

"The representative was very knowledgeable and gave me all the information I needed."

Extremely Satisfied!
September 12, 2012

"The customer service representative, Nikkia, was courteous. She answered my questions and was efficient."

Extremely Satisfied!
September 12, 2012

"It was a very easy process and Linda the representative was very helpful. She was very attentive and patient with the questions I was asking. I thought it was a very efficient process as well."

Extremely Satisfied!
September 12, 2012

"The quick response and helpfulness of your employees was good."

Extremely Satisfied!
September 12, 2012

"I found that the online assistance was very helpful, but I thought it was even more helpful to speak to Nikkia the agent who I spoke with because she was able to answer questions and offer alternatives for me that helped with getting the correct policy I needed and getting a price that I found very acceptable."

Extremely Satisfied!
September 12, 2012

"Linda, the customer service representative I just spoke to, was very helpful, very educated and a pleasure to work with."

Extremely Satisfied!
September 12, 2012

"Linda was very informative, patient and nice. So, I was very satisfied with my call."

Extremely Satisfied!
September 11, 2012

"I was treated very professionally. I got the answers to the questions that we required for the tax. We're looking forward to a good relationship. Thank you."

Extremely Satisfied!
September 11, 2012

"Fast, efficient and knowledgeable service."

Extremely Satisfied!
September 11, 2012

"I found the representative, Cindy, to be very professional and the underwriting for the policy was very timely. I was very satisfied with the great consideration of my time and my schedule and for getting it done in an expedited manner."

Extremely Satisfied!
September 11, 2012

"Thank you."

Extremely Satisfied!
September 11, 2012

"It was good quick service. I had the quotes ready and to look up by the rep very quickly and I was able to take care of the insurance readily and easily."

Extremely Satisfied!
September 11, 2012

"I found your consultant extremely helpful, knowledgeable and very friendly to work with. Your quotes are very reasonable. So, I am very happy with the level of help that you provided and I am a repeat customer."

Extremely Satisfied!
September 11, 2012

"Good service. Good customer service."

Extremely Satisfied!
September 11, 2012

"I was very satisfied because the customer service operator gave me a very fast response."

Extremely Satisfied!
September 11, 2012

"Richard was extremely courteous. He was extremely prompt and he was very helpful with some additional questions that I had."

Satisfied!
September 11, 2012

"They were very easy to work with and able to give me a very affordable quote for my business."

Satisfied!
September 11, 2012

"I did not have to wait long to get a person on the phone. They were able to answer all my questions."

Satisfied!
September 11, 2012

"It was just quick and efficient. I got the answers I needed."

Extremely Satisfied!
September 11, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 11, 2012

"I was very satisfied with the service from Hiscox because the representative was very thorough and took time to explain things for me. They made sure that I understood all the items that had been discussed with me."

Extremely Satisfied!
September 11, 2012

"You guys made sure I understood everything before I got off the phone, and you called back to verify that everything was okay. I really like that."

Extremely Satisfied!
September 11, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 11, 2012

"The agent explained everything very well and I understood. I just think it is a great insurance company and that is all I have to say."

Extremely Satisfied!
September 11, 2012

"The level of customer service from Susan was very professional. She was very courteous and she gave me all the information that I needed. She explained everything in great detail and made shopping for insurance very simple."

Satisfied!
September 11, 2012

"The person was knowledgeable and very helpful."

Extremely Satisfied!
September 10, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 10, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 10, 2012

"They were very direct and to the point... very nice people."

Extremely Satisfied!
September 10, 2012

"I was satisfied."

Extremely Satisfied!
September 10, 2012

"Real service."

Extremely Satisfied!
September 10, 2012

"The agent was very personable. She was thorough and she was open to any questions that I had."

Extremely Satisfied!
September 10, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 10, 2012

"The gentleman was very friendly, very helpful and extremely knowledgeable of the situation."

Satisfied!
September 7, 2012

"My experience was that the process was really quick.. online was great. I was able to secure a policy the same day. It was very helpful."

Extremely Satisfied!
September 7, 2012

"Richard was just absolutely fantastic. He was just very well versed in everything he explained to me. I had a lot of questions. He did a very great job answering everything. I feel completely comfortable with knowing what I'm going to be purchasing, and I was just completely satisfied with the service. Thank you, and thank Richard for me."

Extremely Satisfied!
September 7, 2012

This customer did not leave any additional comments.

Satisfied!
September 7, 2012

This customer did not leave any additional comments.

Satisfied!
September 7, 2012

"The rep I spoke to was courteous and well informed. She was able to help me very quickly. Your online site told me I had to call and when I did, the rep couldn't even figure out why I had to call other than for some reason unknown to him. The policy was declined and he couldn't figure out why. It's kind of unacceptable and I just went through all the trouble of typing that stuff. Even when I talked to a rep he couldn't tell me what was going on."

Extremely Satisfied!
September 7, 2012

"Nikkia was extremely helpful, patient, polite, and informative. She was very knowledgeable and gave me everything that I needed to know. She offered me some of the extras I was not aware of. She was just great and I hope I get her again when I call back. Thank you."

Satisfied!
September 7, 2012

"I was satisfied with the service I received. Good clarity and tone."

Extremely Satisfied!
September 7, 2012

"Dorothy provided excellent customer service. I appreciate customer service people who take the time to understand what I am talking about. People who don't finish my sentences and people who aren't trying to hard-sell me a product and service that I am calling you for. Because of the service today, I won't even be shopping around for other quotes. I am just going to go back to her when I make the final decision on the type of insurance and how much insurance I need."

Extremely Satisfied!
September 7, 2012

"I was satisfied with the answers I received. The person was courteous. He handled the call well. They answered all my questions and gave me a quote very quickly and efficiently."

Extremely Satisfied!
September 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 6, 2012

"The knowledge of the consultant was good."

Extremely Satisfied!
September 6, 2012

"Richard understood what I needed to get for my business."

Extremely Satisfied!
September 6, 2012

"I spoke with Ira. I worked on this and studied this project. I went back and forth. It was very helpful and then I decided to make the decision to do it today and Cindy was very helpful to provide my small business needs. It took me some time and I talked to others. I just like the fact that Hiscox really could identify with a small business owner. I look to have a long time business relationship with Hiscox insurance, thank you."

Extremely Satisfied!
September 6, 2012

"The service was very friendly, very helpful and very personable."

Extremely Satisfied!
September 6, 2012

"All the agents were very helpful, friendly and they answered all my questions."

Extremely Satisfied!
September 6, 2012

"I am satisfied today because it took me 3 days and two different people and I still did not get anything done, but when I called today, the woman handled my case and I am satisfied."

Extremely Satisfied!
September 6, 2012

"The agent was extremely knowledgeable and helpful."

Extremely Satisfied!
September 6, 2012

"The agent was very thorough and courteous. Everything appears to have been done correctly... and you know, your quote was very competitive."

Extremely Satisfied!
September 6, 2012

"It was very responsive and very clear. She understood what I needed and was able to respond to all my questions quickly and accurately."

Extremely Satisfied!
September 5, 2012

"The agent I spoke with was professional, courteous, knowledgeable, and helpful. It was a pleasure to do business with her."

Extremely Satisfied!
September 5, 2012

"Nikkia was very personable and informative. She gave me the information I needed to carry insurance for my company."

Satisfied!
September 5, 2012

"I had a specific need for professional Liability insurance and the need was fulfilled in one call."

Extremely Satisfied!
September 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 5, 2012

"The person I dealt with was very helpful in getting my policy."

Extremely Satisfied!
September 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 5, 2012

"A very excellent representative. Keep up the good work."

Satisfied!
September 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 5, 2012

"The service was simple. It was very detailed and it was very efficient."

Extremely Satisfied!
September 5, 2012

"I spoke with Nikkia to start a new policy. She was incredibly thorough and helpful. She really made my day to get started with my new business."

Extremely Satisfied!
September 5, 2012

"All questions were answered to my satisfaction."

Extremely Satisfied!
September 4, 2012

"My representative, Linda, was courteous, prompt, helpful and knowledgeable."

Extremely Satisfied!
September 4, 2012

"My previous estimate was ready and waiting for me and the process was simple and easy. Judy was fabulous."

Extremely Satisfied!
September 4, 2012

"Your agent, Nikkia, was extremely friendly and professional. There were no problems whatsoever with the transaction. She explained everything in great detail and made me feel very welcome. So, it was great."

Extremely Satisfied!
September 4, 2012

"They do everything within a few minutes and everything seemed to be on the up and up."

Extremely Satisfied!
September 4, 2012

"The telephone representative was very clear and concise in all of his answers. He answered every question and he was very informative."

Extremely Satisfied!
September 4, 2012

"Excellent quality customer service."

Extremely Satisfied!
September 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 4, 2012

"It was quick and easy."

Neutral
September 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 4, 2012

"The agent was very helpful in finding the right level of coverage and explaining what was included and excluded."

Extremely Satisfied!
September 4, 2012

"The people I spoke with were professional, helpful and clear. They were patient with my repetitive questions."

Extremely Satisfied!
September 4, 2012

"Very good customer service. Very pleased."

Extremely Satisfied!
September 4, 2012

"The service today was great. It was very quick. The representative I talked to was very nice and explained everything really well."

Extremely Satisfied!
September 4, 2012

"I was impressed by the professional attitude of the person who answered my call. She is providing me with all the information necessary and I was very happy with all the information that I received."

Neutral
September 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
September 4, 2012

"Nice customer service."

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866-283-7545

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