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November 2012 - Customer Reviews

Extremely Satisfied!
November 30, 2012

"It was really fast. The representative knew what she was talking about and walked me through it. She gave me what I needed quickly without too much pressure."

Extremely Satisfied!
November 30, 2012

"Linda was very professional, answered all my questions, and gave me additional information that was needed to help me in my decision to purchase the insurance. Thank you very much."

Extremely Satisfied!
November 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 30, 2012

"The customer service person I worked with seemed to be very knowledgeable and polite. She answered all my questions and I felt confident that I am getting a good policy."

Extremely Satisfied!
November 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 30, 2012

"The two agents I spoke to were very articulate. They walked me through the process very easily and simply. They asked the right questions to clarify my requirements. They were cheerful and very professional. Great, great service."

Extremely Satisfied!
November 30, 2012

"It was the ease of working on the website. You get the quote and the polite manners of the customer service representative. Her name was Dorothy. She was informative, clear and right to the point. She made me understand everything that I needed to know. Thank you."

Extremely Satisfied!
November 30, 2012

"He was knowledgeable and it was an efficient process."

Extremely Satisfied!
November 30, 2012

"It was thorough and short, and exactly what I needed."

Extremely Satisfied!
November 30, 2012

"The service was prompt, knowledgeable, efficient and quick."

Extremely Satisfied!
November 30, 2012

"Well, she seemed to have done this before and she was expeditious and confident answering the questions. I guess that would be my response. I didn't detect any flaws in how she went about it."

Extremely Satisfied!
November 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 30, 2012

"It was quick, easy and it met my needs."

Extremely Satisfied!
November 30, 2012

"A very personable and helpful individual who I spoke to."

Extremely Satisfied!
November 30, 2012

"Both ladies were very kind to me and they explained everything with a lot of patience. I appreciate that. And I like your quote."

Extremely Satisfied!
November 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 30, 2012

"Good explanations and quick responses."

Extremely Satisfied!
November 30, 2012

"I spoke with Nikkia and she was very thorough in explaining the different policies to me. She was very prompt and told me that she was able to get the information to me very quickly... and a quote within the next couple of minutes. And getting the policy within 24 hours. So, it was just very helpful and I am a first time business owner, so she made the proper offers and I really appreciate the level of service I received from her."

Extremely Satisfied!
November 30, 2012

"The person I was dealing with was very helpful."

Extremely Satisfied!
November 30, 2012

"The representative who I spoke to was very efficient. She responded to all of my questions and she was very knowledgeable about the product."

Extremely Satisfied!
November 30, 2012

"Cindy was very helpful in getting everything I needed done."

Extremely Satisfied!
November 30, 2012

"It was very professional and they went right to the point, because I am extremely busy. She was just very, very knowledgeable and very helpful."

Extremely Satisfied!
November 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 29, 2012

"Nikkia was very helpful answering my questions and assisting me in getting an insurance quote that fit my initial inquiry. Thank you."

Satisfied!
November 29, 2012

"Hello, he was very nice and helpful."

Extremely Satisfied!
November 29, 2012

"It was quick, it was easy and incredibly professional."

Extremely Satisfied!
November 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 29, 2012

"I had full service today because I'm a new person in the world of insurance. The agent was very thorough. She gave me perfect information, answered all my questions, explained anything I needed, explained all the processes and definitions... and was able to provide anything I needed. I'm also happy with the fact that I was able to call right away. I received the information and everything was handled immediately and with perfect satisfaction. Thank you so much."

Extremely Satisfied!
November 29, 2012

"I worked with Linda and was impressed with the substance in the answers to my questions. She met my concerns and was cheerful, pleasant, positive and prompt in her handling of the matter, all of which I appreciate."

Extremely Satisfied!
November 29, 2012

"The overall price, ease of set up and great customer service were great."

Extremely Satisfied!
November 29, 2012

"I was very satisfied with Judy today because she took the time to explain everything to me. I was very green at this type of insurance and she really made me feel comfortable and she reassured me that it is OK. I appreciated her and she was very friendly, very soft spoken, and very calm. Just welcoming and I really appreciated that."

Extremely Satisfied!
November 29, 2012

"It was simple."

Extremely Satisfied!
November 29, 2012

"Both Collin and Judy, when I spoke to them this week, were very helpful, very pleasant and courteous. They answered and explained everything."

Extremely Satisfied!
November 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 29, 2012

"Well, the service was friendly, fast and thorough. As a busy business person with a lot to do, it was refreshing to be able to get a policy processed quickly."

Extremely Satisfied!
November 29, 2012

"Cindy was very professional."

Extremely Satisfied!
November 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 28, 2012

"The lady was caring and very patient. She answered all my questions."

Satisfied!
November 28, 2012

"The woman who assisted me today was very thorough, patient and polite."

Extremely Satisfied!
November 28, 2012

"Very professional and personal service. Nikkia was a help in setting up my insurance policy."

Extremely Satisfied!
November 28, 2012

"It was quick and efficient."

Extremely Satisfied!
November 28, 2012

"I am satisfied with the customer service."

Extremely Satisfied!
November 28, 2012

"I was very happy because the representative immediately understood what I was looking for and helped me to find the right solution."

Extremely Satisfied!
November 28, 2012

"The service was quick and the pricing was very affordable. I was very happy and Richard was very friendly. He easily answered all my questions."

Extremely Satisfied!
November 28, 2012

"The presentation was courteous, kind and informative."

Extremely Satisfied!
November 28, 2012

"I'm the owner of a design company. I was helped by a representative from your company named Nikka. She was extremely helpful and explained the professional liability and general liability details for me. So she made everything very, very smooth. We definitely appreciate her and your company services. Thank you."

Extremely Satisfied!
November 28, 2012

"I was satisfied today with Hiscox because I am just now beginning my own business. The young lady was very helpful in explaining the policy details as well as explaining other options that were good."

Extremely Satisfied!
November 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 28, 2012

"Linda was extremely helpful. We had a good conversation. We discussed some details of my business and she gave me a quote very quickly."

Extremely Satisfied!
November 28, 2012

"It was nice and easy to pay for and everybody was super friendly."

Extremely Satisfied!
November 28, 2012

"I dealt with Linda and she was very knowledgeable and very polite. It actually went very well. She knows her stuff. Thanks very much."

Extremely Satisfied!
November 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 28, 2012

This customer did not leave any additional comments

Extremely Satisfied!
November 28, 2012

"The agent was very friendly and helpful. He responded quick."

Extremely Satisfied!
November 28, 2012

"Suzanne was able to answer all my questions. I was able to receive the quote and it turned out to be very good. She explained things really well for the entire policy. Any question I asked her, she was able to answer. And it was quick. They accepted my credit card. The payments will be on a monthly basis, which is great. I don't have to give the complete amount right away and the service was wonderful."

Extremely Satisfied!
November 28, 2012

"The person who helped me was extremely nice and helpful. Could not have asked for a better experience."

Neutral
November 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 28, 2012

"It was everything I needed. That is what I am doing for my business, so I am very satisfied with the implementation of service that she has provided for me."

Extremely Satisfied!
November 27, 2012

"The agent was very helpful. She was very quick and she gave me the completed policy in minimum time, thank you."

Extremely Satisfied!
November 27, 2012

"It was prompt, efficient and gave me what I needed."

Extremely Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

"The agent was very professional and knowledgeable."

Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

"Efficient and a good quote."

Extremely Satisfied!
November 27, 2012

"The agent was very knowledgeable of my industry."

Extremely Satisfied!
November 27, 2012

"The customer service representative was very, very helpful. The process was very speedy, precisely the service that I needed for the insurance product that I was seeking. It was great. Thanks."

Extremely Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

"You guys were great, courteous, and friendly. Good service."

Extremely Satisfied!
November 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 27, 2012

"The information was easily understood, accurate and well priced. I was able to get back to you guys when I was ready without too much nagging on your end. It was a good experience."

Extremely Satisfied!
November 27, 2012

"The agent who I spoke with was knowledgeable, helpful, professional and handled my questions in an easy way. He made the whole experience very simple. I would definitely recommend your company."

Extremely Satisfied!
November 27, 2012

"She was very respectful of my time and she answered all the questions that I had, even some that I guess did not really pertain to our area. She was very helpful in communicating what the actual policy covered as well as helping me get multiple prices."

Extremely Satisfied!
November 27, 2012

"It was fast, easy and I got the coverage I needed in about 10 minutes for a nice price."

Extremely Satisfied!
November 27, 2012

"I was satisfied with the complete description of the insurance and that is it."

Extremely Satisfied!
November 27, 2012

"I appreciated the quick response and the fact that they broke it down into a monthly payment. I appreciated the fact that she covered everything that was important to my business."

Extremely Satisfied!
November 27, 2012

"Linda was very attentative and very friendly and helpful."

Extremely Satisfied!
November 26, 2012

"She is very helpful and professional."

Extremely Satisfied!
November 26, 2012

"Collin was very professional and very precise. It was easy to get my policy."

Extremely Satisfied!
November 26, 2012

"Real people answering the phone. A simple process, efficient, very nicely done."

Extremely Satisfied!
November 26, 2012

"Your employees were very courteous and helpful."

Extremely Satisfied!
November 26, 2012

“The process was very thorough. I was given a lot of good information. I felt like the procedures were clearly outlined to me.

Satisfied!
November 26, 2012

This customer did not leave any additional comments.

Satisfied!
November 26, 2012

"A fast and courteous response from all representatives. They provided me exactly what I needed in a short period of time, so I'm very satisfied with the service."

Extremely Satisfied!
November 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 26, 2012

"Richard was very knowledgeable and got right to the point."

Extremely Satisfied!
November 26, 2012

"Excellent information and patience asking questions. They provided more information than I anticipated. Excellent job."

Extremely Satisfied!
November 26, 2012

"Fast and efficient."

Extremely Satisfied!
November 26, 2012

"Your representatives had all the information at their fingertips. They had good scenarios for me over the phone and gave me the price that fit my needs."

Extremely Satisfied!
November 26, 2012

"Very professional and kind."

Extremely Satisfied!
November 26, 2012

"Efficient, accurate, well quoted prices."

Extremely Satisfied!
November 26, 2012

"The gentleman was very helpful."

Extremely Satisfied!
November 26, 2012

"Excellent customer service."

Extremely Satisfied!
November 26, 2012

This customer did not leave any additional comments.

Satisfied!
November 26, 2012

"Nikkia was very prompt. She actually knew the business and answered all of my questions. She settled the matter real quick."

Extremely Satisfied!
November 26, 2012

"I had agent Linda who was very professional and knowledgeable. She helped walked me through the process and it was smooth with no hiccups. I appreciate her professionalism."

Extremely Satisfied!
November 26, 2012

"The representative was very concise and informational. They were able to explain everything in much detail."

Extremely Satisfied!
November 26, 2012

"I was happy with the behaviour of the operator Richard. He was very sufficient as far as speed goes, and I was real happy to know that he was on target for every question that I had."

Extremely Satisfied!
November 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 21, 2012

"Getting modifications done to my policy was extremely easy. I did not have to go through many different people and answer a hundred different questions. I just explained what I needed to have done and it was just taken care of. A young lady said she updated the documents that I needed, so we finished the transaction."

Extremely Satisfied!
November 21, 2012

"The presentation that I got over the phone was very complete, accurate and above all, quick. It did not take a lot of time. I was very happy with it."

Extremely Satisfied!
November 21, 2012

"Linda was very professional, of great help, and a great asset. She was kind and gave me the information that I needed in a timely manner. Thank you."

Extremely Satisfied!
November 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 21, 2012

"Very quick to respond and they gave accurate answers. Nice guy."

Extremely Satisfied!
November 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 21, 2012

"I was satisfied with everything that Mary and Cindy did in the process. It was very fast, efficient and professional."

Extremely Satisfied!
November 21, 2012

"Very friendly customer service."

Extremely Satisfied!
November 21, 2012

"I was so happy with the service. Every time I called them, I got a polite person to talk to. They answered my questions very promptly, which made me very satisfied to have a policy with Hiscox. They were very competitive in the market with pricing."

Extremely Satisfied!
November 21, 2012

"Linda was very good with follow up, getting the quotes, and giving me the level of insurance that's needed for my company. That's why I'm very pleased. Thank you."

Extremely Satisfied!
November 21, 2012

"The agent was very prompt and she did a great job talking me through everything. She was a pleasure to deal with."

Extremely Satisfied!
November 20, 2012

"Yes, the young lady was very helpful. She explained everything I needed."

Extremely Satisfied!
November 20, 2012

"I thought the agent was very friendly, very knowledgeable about the product, and I think she is a great employee."

Extremely Satisfied!
November 20, 2012

"She was very nice and professional. She seemed to know the policies very well before getting the email and reviewing it, but the person I had on the phone was great."

Extremely Satisfied!
November 20, 2012

"The website was easy to use. The calling process was very easy and the service with the completion team on the phone was very good."

Extremely Satisfied!
November 20, 2012

"Cindy was very professional and knowledgeable. She was helpful and willing to understand and be patient. She was wonderful. I believe you are a great company. Thank you."

Extremely Satisfied!
November 20, 2012

"I got what I needed."

Extremely Satisfied!
November 20, 2012

"It was friendly and thorough and they answered all my questions."

Satisfied!
November 20, 2012

"I was satisfied because I had a great customer service experience. Everyone was really nice and up to date on current information. Everything was great, thanks."

Extremely Satisfied!
November 20, 2012

"I initiated my quote online and I was very pleased with how easy it was to get the quote. Then I had some questions. I followed up and Susan was very helpful. She answered my questions and guided me through getting things started. I was very pleased with the efficiency and friendliness of the process."

Satisfied!
November 20, 2012

"She was efficient and pleasant to speak to. She provided the information that was needed."

Extremely Satisfied!
November 20, 2012

"The service was quick, the advisors knew what they were talking about, and they helped me quickly get my insurance set up."

Extremely Satisfied!
November 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 20, 2012

"Everything just went very fast and it was informative."

Neutral
November 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 20, 2012

"I was satisfied with the service just because it was hassle free. It was very smooth. The representative I talked to was very helpful and clear on the questions. It was just an easy thing and I always thought purchasing insurance for the company would be difficult. I just figured it would be difficult for an insurance company to really understand what I did as a consultant for entertainment businesses."

Extremely Satisfied!
November 19, 2012

"Mary was my agent. She was excellent. She took time out to explain things to me. She was very professional and made me feel very comfortable. She was excellent, excellent!"

Extremely Satisfied!
November 19, 2012

"I actually initiated the contact with this company. I asked them to to email me the information the man was telling me over the phone and that happened immediately. After a couple of days I called to say I was ready to commit and it all went incredibly smooth. So, I really appreciate the service all the way around."

Extremely Satisfied!
November 19, 2012

"Two reasons... One, the website was very easy to use. Gave me lots of options to click on different icons for more information and terms that were somewhat unfamiliar. So, I thought that was great and it was a quick process, very straight forward. It provided me with what I was looking for. The one piece of criticism on the website was that it did not allow me to remove the business policy which did not suit my particular specific needs. I then called the number that was listed. I was satisfied with the level of customer service I received. I spoke to Susan who was very friendly, very knowledgeable, and seemed very sincere. She was able to help me and point me in the right direction. Thank you."

Extremely Satisfied!
November 19, 2012

This customer did not leave any additional comments.

Satisfied!
November 19, 2012

"The representatives were very straightforward and very kind with their work."

Extremely Satisfied!
November 19, 2012

"The agent was very helpful and we did it quickly. Yes, I am very satisfied for those reasons. Thank you."

Satisfied!
November 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 19, 2012

"The lady I talked to was very knowledgeable. She helped me a lot."

Extremely Satisfied!
November 19, 2012

"Very quick and efficient."

Extremely Satisfied!
November 19, 2012

"Nikkia is a very, very well spoken lady. I could understand her very well on the phone, and she had a very professional presentation. She made things crystal clear very quickly, but I wish she didn't talk so fast so I could follow her better. So, I would rate her 24 carat gold."

Extremely Satisfied!
November 19, 2012

"Easy, helpful and informational."

Extremely Satisfied!
November 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 19, 2012

"Linda was very responsive to all of my questions and was very personable. I felt very comfortable providing her information so that she could get me the information that I needed for my customers. Thanks."

Extremely Satisfied!
November 19, 2012

"She answered my questions and had an excellent price."

Extremely Satisfied!
November 19, 2012

"Kind and courteous sales associate. Very knowledgeable, thank you."

Extremely Satisfied!
November 19, 2012

"Very knowledgeable staff. They gave me all the best information regarding the different options that I can choose for my insurance. I'm very pleased with their service."

Extremely Satisfied!
November 19, 2012

"Everything went well. I thought they were very knowledgeable and everything was fine. Thanks."

Extremely Satisfied!
November 19, 2012

"Rapid response and good overall ability to meet my requirement."

Extremely Satisfied!
November 16, 2012

"I received wonderful service today and the person on the other end of the line was very, very good. Answered my questions thoroughly and simple."

Extremely Satisfied!
November 16, 2012

"I was extremely satisfied because Linda explained in detail exactly what was covered under the potential insurance policy that I am going to have. Thank you."

Extremely Satisfied!
November 16, 2012

"The representative was very professional and very helpful. She expedited my policy and was pleasant the whole entire time."

Extremely Satisfied!
November 16, 2012

"I received all the information that I needed in a timely manner."

Extremely Satisfied!
November 16, 2012

"I got an e-mail and a phone call almost as soon as I pressed "send" on the internet. Cindy was very thorough. She was very friendly and professional. A real person and very quick as well. It did not take a lot of my time and it was just very thorough and friendly."

Extremely Satisfied!
November 16, 2012

"It was very easy to set up. They called me immediately and the questions were treated well by the agent. She was able to give me a quote right away, which was really great. They are going to send me an email, so I am happy about that too. Thanks."

Extremely Satisfied!
November 16, 2012

"The service advisor was extremely helpful, respectful and polite. It did not take more than 15 minutes after I did the on-line form. He accommodated my needs and I have a quote that is very competitive and lower than it would cost to go direct."

Extremely Satisfied!
November 16, 2012

"I received the service I was looking for and the person I spoke to, her name was Judy, was very kind and helpful."

Extremely Satisfied!
November 16, 2012

"The customer service representative was very friendly and knowledgeable. She is accurate and helped find what I needed. She was very helpful and I am extremely satisfied."

Extremely Satisfied!
November 16, 2012

"I had the pleasure of working with Vanessa, the representative for Hiscox. She was fantastic, did a great job, very patient, thorough and went over every detail with terrific professionalism. Couldn't be more pleased."

Extremely Satisfied!
November 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 15, 2012

"Great customer service."

Extremely Satisfied!
November 15, 2012

"The agent was thorough and offered a lot of options and tailored the right policy for my business."

Extremely Satisfied!
November 15, 2012

"The sales agent was very helpful in explaining the policy to me and answered any questions that I had. It was just very friendly and courteous."

Extremely Satisfied!
November 15, 2012

"The insurance representative, Linda, was extremely thorough and prompt in getting back to me. I also had a phone problem and I was not able to get back to her. When I called her back a week later, she still had all my information and was able to quickly access it and remember what we discussed."

Extremely Satisfied!
November 15, 2012

"Very efficient, I see no problem, I have my quote, thank you."

Extremely Satisfied!
November 15, 2012

"Fast, efficient and informative."

Extremely Satisfied!
November 15, 2012

"Richard is professional, direct, and brief. Gave good information and I felt like he was really honest with me. Very straight forward and no paper work. It was very brief and very good. Thank you."

Satisfied!
November 15, 2012

"The transaction was completed in a reasonable amount of time."

Extremely Satisfied!
November 15, 2012

"The agent who helped me, his knowledge was extremely good."

Extremely Satisfied!
November 15, 2012

"The personnel I was working with was extremely helpful, extremely polite and very much to the point. They took care of the transaction very quickly."

Extremely Satisfied!
November 15, 2012

"The representative, Mary, was very professional and answered all my questions, thank you."

Extremely Satisfied!
November 15, 2012

"This message is for Nikkia. It was excellent customer service. He was well spoken, informative and knowledgeable of everything... all my questions and concerns. Keep up the good work."

Extremely Satisfied!
November 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 15, 2012

"I was really impressed with the service I received today by Nikia. She actually knew the information. She was very informative and knowledgeable of questions and concerns I had, so I really do thank her. Thank you so much and have a great day."

Extremely Satisfied!
November 15, 2012

"I found the website fairly easy to operate. Then when I did talk to Judy, she was very pleasant, very professional and satisfied every question."

Extremely Satisfied!
November 15, 2012

"A knowledgeable sales person. She did a good job and the pricing sounds good. I like that there's flexible payment plans. It was a good experience, thanks."

Extremely Satisfied!
November 15, 2012

"I was connected to somebody who answered all of my questions and walked me through the processes. Just made it very easy for me."

Extremely Satisfied!
November 15, 2012

"Just the information and the knowledge of the representative Judy. From start to finish, I knew the policy is exactly what I needed and the information was great. Then I called back and everything was as good as you could get. Very happy!"

Satisfied!
November 15, 2012

"The customer service representative was very helpful and knowledgeable."

Extremely Satisfied!
November 15, 2012

"The sales associate was very knowledgeable and took the time to learn about my business."

Extremely Satisfied!
November 15, 2012

"Quick and thorough."

Extremely Satisfied!
November 15, 2012

"Linda was very helpful and knowledgeable. She answered all my questions."

Extremely Satisfied!
November 15, 2012

"I was in need of insurance for a California business license. Very professional. Thank you."

Extremely Satisfied!
November 14, 2012

"I was a previous customer and the processor was very smooth and experienced. I opened my new policy in something like in five minutes."

Extremely Satisfied!
November 14, 2012

"I was speaking with Linda tonight. She was very professional and she knew what she was talking about. So, I am very satisfied. I am buying the policy and I am very happy."

Extremely Satisfied!
November 14, 2012

"The process of finding out was quick and relatively painless."

Extremely Satisfied!
November 14, 2012

"Very helpful. Great to talk to. She talked to an underwriter to get a responses for me."

Extremely Satisfied!
November 14, 2012

"The reason I was satisfied is because Linda really took care of me and made sure I had what I needed. She helped me get through this."

Extremely Satisfied!
November 14, 2012

"Nikkia was informative. You could understand her and she was upbeat."

Extremely Satisfied!
November 14, 2012

"She explained it to me very clearly and she is a sweet person. I like the way she did it."

Extremely Satisfied!
November 14, 2012

"She was very personable and I will definitely refer others because of my experiences with her."

Extremely Satisfied!
November 14, 2012

"The insurance was very well explained and the details were understood. The price was great."

Extremely Satisfied!
November 14, 2012

"Great! Really fast service."

Extremely Satisfied!
November 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 14, 2012

"Susan was very responsive when I called. She was great in following up and making the process quick and easy. I appreciate that. And when I originally did the quote on-line, someone called me the next day even though I was not able to call back. You guys are very efficient and on top of it, thank you."

Extremely Satisfied!
November 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 14, 2012

"I appreciated Linda asking the questions and pulling information out so that I could make a proper decision on my insurance choice."

Neutral
November 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 14, 2012

"I had a good experience doing my insurance today. Linda was very clear and helpful. She covered everything I needed very quickly and efficiently."

Extremely Satisfied!
November 14, 2012

"Cindy was great."

Extremely Satisfied!
November 14, 2012

"Nikkia, the agent who sold me the insurance, was extremely helpful. She explained things patiently and in a knowledgeable way."

Extremely Satisfied!
November 14, 2012

"She was very nice. I enjoyed doing business with you today."

Extremely Satisfied!
November 14, 2012

"A highly professional business transaction and the agent really cared about making sure I had the right insurance for my business application."

Extremely Satisfied!
November 14, 2012

"Great customer service."

Extremely Satisfied!
November 14, 2012

"They gave me prompt service. They were very informative. This is my first time getting insurance. Great service."

Extremely Satisfied!
November 14, 2012

"Judy was extremely helpful and actually very empathetic. She was understanding and agreeable to my concerns. Judy was very good."

Extremely Satisfied!
November 14, 2012

"Quick, knowledgeable, and courteous."

Extremely Satisfied!
November 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 13, 2012

"Extremely courteous, prompt and very informative."

Extremely Satisfied!
November 13, 2012

This customer did not leave any additional comments.

Neutral
November 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 13, 2012

"The representative was professional and very quick in getting a price to me."

Extremely Satisfied!
November 13, 2012

"Seemed like it was a decent price from what we have seen at other insurance companies."

Extremely Satisfied!
November 13, 2012

"Yes, I'm full of praise. Very professional."

Extremely Satisfied!
November 13, 2012

"I was very satisfied with my service today. I found Linda to be extremely competent and efficient. She was easy to understand, worked through the process of gathering information, and provided me with the quote very quickly and professionally."

Extremely Satisfied!
November 13, 2012

"Nikkia was very attentive. She saw my needs and answered all my questions. She was very thorough in explaining to me exactly what I was getting into and just did a really great job."

Satisfied!
November 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 13, 2012

"The account representative was very knowledgeable, efficient and kind enough to answer any and all questions. She was able very quickly to set me up with a policy."

Extremely Satisfied!
November 13, 2012

"It was a very efficient process, not a lot of wait time."

Extremely Satisfied!
November 13, 2012

"The service was very quick, the agent was helpful and it was a painless process."

Extremely Satisfied!
November 13, 2012

"That was very fast and very professional."

Extremely Satisfied!
November 13, 2012

"Easy on-line application and great customer service via telephone."

Neutral
November 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 13, 2012

"Very efficient."

Extremely Satisfied!
November 13, 2012

"It brought a lot of questions that I had not explored with my partner."

Extremely Satisfied!
November 13, 2012

"Your representative was extremely helpful, very knowledgeable, and it was a very excellent experience."

Extremely Satisfied!
November 13, 2012

"The client service representative was extremely knowledgeable. She walked me through every step, one step at a time, clearly and concisely. It was a good procedure. We did the whole thing on one phone call and it took twenty minutes. I was done and I was very happy. I bought the policy."

Extremely Satisfied!
November 13, 2012

"I felt that agent I spoke to was very knowledgeable and that he understood what I was looking for. I felt that the price was reasonable, so I was very happy."

Extremely Satisfied!
November 13, 2012

"It was quick and the lady was polite."

Extremely Satisfied!
November 13, 2012

"Nikkia was very detailed and she was very helpful. She explained everything that I needed to know about the policy. Thank you."

Extremely Satisfied!
November 13, 2012

"Both agents were very helpful. They helped me understand our current policy and what I needed to do to get our business insurance in place. They were very professional, took a lot of time explaining every detail to me, and I appreciated their help."

Extremely Satisfied!
November 12, 2012

"Professional!"

Extremely Satisfied!
November 12, 2012

"The service was great and professional."

Extremely Satisfied!
November 12, 2012

"Linda was very, very thorough and very patient. It was just a very smooth transaction."

Extremely Satisfied!
November 12, 2012

"Your customer service representative was extremely professional, very knowledgeable, and very nice. She explained the services to me."

Extremely Satisfied!
November 12, 2012

"Their service was quick, accurate and timely."

Extremely Satisfied!
November 12, 2012

"I like the call back service on the quote."

Extremely Satisfied!
November 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 12, 2012

"The agent was very helpful and very knowledgeable about the process. She guided me through and readjusted quotes to fit my need. Even though this was my first time starting the business, she just gave me a lot of advice that was helpful. I really appreciate it."

Extremely Satisfied!
November 12, 2012

"Richard answered the questions I asked him and, as I know nothing about this, he was very helpful. I appreciate it. It did not take a lot of time. It was great. Thank you."

Extremely Satisfied!
November 12, 2012

"Everything was fine."

Extremely Satisfied!
November 12, 2012

"She seemed very knowledgeable and professional. Extremely knowledgeable because she's been in this business a long time. I felt very confident and we added to my insurance."

Satisfied!
November 12, 2012

This customer did not leave any additional comments.

Neutral
November 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 12, 2012

"It was quick and thorough."

Extremely Satisfied!
November 12, 2012

"This was a wonderful experience for my first time. Richard the representative made me really feel at ease. It was just an overall great experience. It exceeded my expectations."

Extremely Satisfied!
November 12, 2012

"The customer service representative answered my questions and she gave me a quote over the phone. I was very happy with it. Thank you."

Extremely Satisfied!
November 10, 2012

"Excellent service, very good."

Extremely Satisfied!
November 9, 2012

"The representative was very courteous. She answered all my questions, provided email service to me, and called back. I appreciated her kindness."

Extremely Satisfied!
November 9, 2012

"What I really liked about the service that Cindy provided was the fact that she knew specific questions about the photography industry to ask me, and it didn't seem as though it was the first time that she was dealing with someone in the photography industry."

Extremely Satisfied!
November 9, 2012

"The individual was very knowledgeable, very patient and gave me the information that I had requested."

Extremely Satisfied!
November 9, 2012

"The service specialists were very prompt in getting me exactly what I asked for. That was the most important thing, getting the answers that I needed in a quick and timely fashion."

Extremely Satisfied!
November 9, 2012

"Well, I think the services were courteous. They took their time and they were prompt in getting me what I needed, and giving me a quote. Thank you."

Extremely Satisfied!
November 9, 2012

"The insurance agent I spoke to was very clear about what the policy covered, and was very helpful and very efficient. Everything went quickly and smoothly and the coverage looked good."

Extremely Satisfied!
November 9, 2012

This customer did not leave any additional comments.

Satisfied!
November 9, 2012

"The woman who helped me was extremely professional and helpful."

Extremely Satisfied!
November 9, 2012

"The lady who helped me was delightful. I got exactly what I wanted, and she was very nice. She was very helpful and had a good sense of humour. I'm afraid I didn't catch her name, but whoever she is, she did a wonderful job."

Extremely Satisfied!
November 9, 2012

"The agent was very thorough in explaining the coverage and the cost and answering any questions that I had. Thank you."

Extremely Satisfied!
November 9, 2012

"I am satisfied with the coverage that I am getting, the items that are covered, and the premiums. The representative was very helpful. I am overall very, very happy with my service so far."

Extremely Satisfied!
November 9, 2012

"I was very well satisfied with the service today. Susan was very, very helpful. Her customer service skills were excellent. There were some questions that I had and she could easily answer each and every question without putting me on hold. When she had to check with the underwriter, she called me back promptly as she said she would do. That is just something you usually do not get from a lot of customer service agents. I do appreciate the help she has given. I would recommend Hiscox to anybody."

Extremely Satisfied!
November 9, 2012

"I would like to say that the representative was very knowledgeable of the products that were offered. She was able to give me information as far as making the right decision to insure under a general liability policy. The service offer was very affordable."

Extremely Satisfied!
November 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 9, 2012

"The representative was very professional, very knowledgeable, very helpful, and it was a very speedy process."

Extremely Satisfied!
November 9, 2012

"I am extremely satisfied because, first of all, I am in the military. I am starting a new business, a new industry on the civilian side. This lady not only explained everything in detail with me, but spoke better English than me. I have an accent myself, probably, and I'm just so ecstatic that she gave me the time to respond with professionalism and courtesy. Her voice was happy. It made me feel very, very comfortable. My gosh, I made the best decision possible to talk to somebody. She explained things so well. So thank you very much."

Extremely Satisfied!
November 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 9, 2012

"Nikkia did a phenomenal job. She was very direct, she was knowledgeable, and she worked very fast. Time is of the essence, that worked out perfect."

Extremely Satisfied!
November 9, 2012

"I am satisfied."

Extremely Satisfied!
November 8, 2012

"Dorothy was very friendly and easy to work with."

Extremely Satisfied!
November 8, 2012

"Dorothy was very knowledgeable, friendly and helpful."

Extremely Satisfied!
November 8, 2012

"Very easy process. A very nice customer service representative and I am happy with the service so far. Thanks."

Extremely Satisfied!
November 8, 2012

"A good set of questions by Linda and a very quick approach to determine what works."

Extremely Satisfied!
November 8, 2012

"The assistant was very helpful explaining everything about the policy and seemed to be very knowledgeable and helpful."

Satisfied!
November 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 8, 2012

"It was efficient once the information was given to me. I had different options that were provided for me."

Extremely Satisfied!
November 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 8, 2012

"Very easy to understand what she was saying. She just made it very easy. She was very patient in explaining the two types of policies."

Extremely Satisfied!
November 7, 2012

"Your account representative, Linda, was extraordinarily helpful. It was very easy asking questions. She was very communicative and went over everything twice to make sure I understood everything. So, all in all, it was a very easy experience. She was very, very good."

Extremely Satisfied!
November 7, 2012

"The on-line interface was simple and quick. I received an email confirmation right away. When I called to make the purchase, everything went smoothly and I was very pleased with the service."

Satisfied!
November 7, 2012

"Linda was very responsive today and I thought she did a great job. The only reason I gave a you "Satisfied" instead of an "Extremely Satisfied" was for my being on hold for a long time and having to be transferred from the original person who called me."

Extremely Satisfied!
November 7, 2012

"Cynthia was very professional and prompt. She gave us the information that we needed and we appreciate that."

Extremely Satisfied!
November 7, 2012

This customer did not leave any additional comments.

Satisfied!
November 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 7, 2012

"Everything was explained to me in complete detail and your prices were excellent."

Extremely Satisfied!
November 7, 2012

"Nikkia was my representative. She was a very enthusiastic customer service oriented professional. She was very capable, informed and very interested in answering questions. She was also very efficient. I am grateful she was the representative that was able to help me."

Extremely Satisfied!
November 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 7, 2012

"Prompt!"

Extremely Satisfied!
November 7, 2012

"The response time was quick, the people were courteous and they seemed to understand that this was important."

Extremely Satisfied!
November 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 7, 2012

"Your associates were very helpful, they were knowledgeable, they got me the coverage that I needed in a timely manner, and I was very pleased with the pricing."

Extremely Satisfied!
November 7, 2012

"This customer did not leave any additional comments."

Extremely Satisfied!
November 6, 2012

"The service was excellent and the agent did a pretty thorough job explaining all the options."

Extremely Satisfied!
November 6, 2012

"They were very, very informative, efficient, helpful, and pleasant in answering all of my questions."

Extremely Satisfied!
November 6, 2012

"I am very satisfied with my experience with your company today. The representatives were very courteous, thorough and willing to help me any way they could. They listened to all my details and I am very satisfied."

Extremely Satisfied!
November 6, 2012

"I received all the information that I needed very quickly, efficiently, effectively and the pricing was very, very competitive."

Extremely Satisfied!
November 6, 2012

This customer did not leave any additional comments.

Satisfied!
November 6, 2012

"Very satisfied."

Satisfied!
November 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 6, 2012

"I thought the representative had dealt with my needs in a very professional way, but most importantly, in a very timely manner. I really appreciate it."

Extremely Satisfied!
November 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 6, 2012

"Richard was really good. He explained everything really well. He gave me a great quote and made me feel like I could call back and talk to him again, unlike most agencies where you feel like you'd never get a hold of someone again. You guys work with a lot of travel agents which is what I'm looking into. I was really happy with the service."

Extremely Satisfied!
November 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 5, 2012

"You answered the phone and got me to a customer representative very quickly without any delays. The customer representative was able to answer all my questions and there was no rush. They were patient giving me the ability to make a decision as fast as I needed to. I appreciate that."

Extremely Satisfied!
November 5, 2012

"They understand and have knowledge about how to solve problems."

Extremely Satisfied!
November 5, 2012

"It was easy to set up and quick."

Extremely Satisfied!
November 5, 2012

"Great customer service."

Extremely Satisfied!
November 5, 2012

"I was satisfied with my service today. It was number one because Cindy was absolutely fantastic. She answered all my questions, she was patient, and she was very nice. Also the rate was unbeatable. It was the best that I found. Again, Cindy was just wonderful. She explained the whole process to me and it was very quick and very thorough."

Extremely Satisfied!
November 5, 2012

"I got really succinct and direct information from the representative I worked with. They answered all my questions and did it very quickly and easily."

Satisfied!
November 5, 2012

"It was very professional. They gave me all the information I was looking for."

Extremely Satisfied!
November 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 5, 2012

"She had all the necessary items and knowledge for me to complete this transaction."

Extremely Satisfied!
November 5, 2012

"It was fast, it was easy and everything was explained very well."

Extremely Satisfied!
November 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 5, 2012

"Good service, good communication. A helpful person to work with."

Extremely Satisfied!
November 5, 2012

"The customer service person was very quick to call me after I had done a quote on-line and she asked me if I had any questions. They promptly transferred me to an account rep. and he answered my questions very knowledgeably and efficiently."

Extremely Satisfied!
November 5, 2012

"The agent was really knowledgeable and gave me all the information I needed."

Satisfied!
November 5, 2012

"They gave very informative information about my policy and for the additional policies that I asked for. Thank you."

Extremely Satisfied!
November 5, 2012

"My questions were answered. I requested specific insurance and the agent was very accommodating. They met my needs of a low monthly payment. I'm very happy."

Extremely Satisfied!
November 5, 2012

"The convenience of the service."


Extremely Satisfied!
November 2, 2012

"The agent was very patient. She explained the whole process to me, went over things again and again, and answered all of my questions. So I was really satisfied with them."

Extremely Satisfied!
November 2, 2012

"Richard was very responsive and very helpful in going through the process. And quite frankly it was great to have Richard answering the phone."

Extremely Satisfied!
November 2, 2012

"Yeah, it was very good."

Extremely Satisfied!
November 2, 2012

"The service was very quick and Richard was very helpful and accurate with his information."

Extremely Satisfied!
November 2, 2012

"Excellent customer service."

Extremely Satisfied!
November 2, 2012

This customer did not leave any additional comments.

Neutral
November 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 2, 2012

"She was very informative and able to answer all of my questions. Very kind, very polite, very patient, great customer service."

Extremely Satisfied!
November 2, 2012

"I am very satisfied with my service. I worked with Cindy and she was very, very helpful. I did have a hard time yesterday. I called and got Cindy right away on my first call, but had to hang up to find some additional information. I literally tried calling back ten times before I was able to connect through, so I just gave up and I called back this morning. Later, I was able to get hold of her again, and her service was very satisfactory."

Extremely Satisfied!
November 2, 2012

"All my questions were answered."

Extremely Satisfied!
November 2, 2012

"The phone call was answered in a short amount of time. I was transferred to a knowledgeable person who could answer my questions on the first phone call. She was knowledgeable. She offered to sign me up for insurance if that is what I wanted. In fact, I wanted to get some other quotes, so she was going to call me back next week. It was good that she was proactive. Basically, I was able to get done what I needed in a very short amount of time. A very efficient phone call."

Extremely Satisfied!
November 2, 2012

"At no time did I have to go through an automated attendant. Everything was manned by humans. The on-line quote process was pretty seamless, just very smooth."

Extremely Satisfied!
November 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 2, 2012

"I was satisfied because the agent was fast. She was to the point and she was thorough."

Extremely Satisfied!
November 2, 2012

"The technician I dealt with was very, very efficient, very personable and very professional. Gave me some very good information. She was just very nice to deal with."

Satisfied!
November 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 2, 2012

"The representative, Nikkia, was very helpful, understanding and it was just all around great service. Kudos to her."

Extremely Satisfied!
November 2, 2012

"Nikkia was a great sales woman."

Satisfied!
November 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

"Accurate, efficient, and explained well. That is it."

Extremely Satisfied!
November 1, 2012

"Very professional, very well explained and a very reasonable price. I am very pleased."

Extremely Satisfied!
November 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

"Cindy was very, very knowledgeable with the information I requested. She was very courteous in presenting it to me. It shows me the competence she has in her job and everything else. She's just a good employee and I was very impressed with the overall response."

Extremely Satisfied!
November 1, 2012

"Linda was very knowledgeable about my business and was very helpful in providing the information that I needed. I was very happy with it."

Extremely Satisfied!
November 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
November 1, 2012

"The level of detail that the agent went into was good and he answered all my questions."

Extremely Satisfied!
November 1, 2012

"The operator was very professional and helpful."

Extremely Satisfied!
November 1, 2012

"All the customer representatives were very nice, very helpful and they explained everything in full. Thank you."

Extremely Satisfied!
November 1, 2012

"Richard was very friendly this morning. He gave me information and when he wasn't sure, he verified it. I had to clarify my situation and I was really thankful."

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