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May 2012 - Customer Reviews

Extremely Satisfied!
May 31, 2012

"I received professional service from Mel. She answered all my questions. She cut to the quick, and she did not lengthen the call with needless chatter, but was personable, informative and she answered my questions."

Extremely Satisfied!
May 31, 2012

"I was very satisfied because Nikkia helped me with more than what I called for, and my company will be insured more than I ever could have imagined."

Extremely Satisfied!
May 31, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 31, 2012

"It was very nice and informative."

Satisfied!
May 31, 2012

"Efficient and courteous."

Extremely Satisfied!
May 31, 2012

"Glad to be able to do everything online. Tried calling a few places and either I don't get to speak with someone, or they take all your information and don't get back to you promptly."

Extremely Satisfied!
May 31, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 31, 2012

"I just purchased professional [liability] insurance. I was extremely satisfied with the website. It took me no more than probably 15 minutes to get everything taken care of. I had a question for Cindy. She did a great job. I'm happy I was able to speak to her personally and have her help. The customer service was great, the website was great, and I will refer you to others in my area. Thank you."

Extremely Satisfied!
May 31, 2012

"Extremely satisfied, very informative, very helpful, very friendly."

Satisfied!
May 31, 2012

"She explained the policy really well and took the time to answer my questions."

Extremely Satisfied!
May 31, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 31, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 31, 2012

"The person we spoke with was very detailed. She was able to go through each query with us, and she was very clear on what she was asking. So it was a good call, I would say."

Satisfied!
May 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 30, 2012

"The customer service representative was extremely friendly and helpful."

Extremely Satisfied!
May 30, 2012

"Your representatives were very efficient and helpful."

Extremely Satisfied!
May 30, 2012

"The representative was well informed and very helpful."

Extremely Satisfied!
May 30, 2012

"I think Cindy was very helpful, very knowledgeable, very professional, and courteous."

Extremely Satisfied!
May 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 30, 2012

"My questions were answered thoroughly."

Extremely Satisfied!
May 30, 2012

"Very good customer service today and it went quite quick."

Extremely Satisfied!
May 30, 2012

"My customer service representative was extremely helpful and friendly. Very attentive to the unique needs of my business, and was able to set me up all in about 10 minutes of my time, which I greatly appreciate."

Extremely Satisfied!
May 30, 2012

"The agent was just very helpful. She gave me what I asked for and was very prompt."

Extremely Satisfied!
May 30, 2012

"Very helpful service. Answered all my questions."

Extremely Satisfied!
May 30, 2012

"The operator answered every question in full detail and was extremely enthusiastic. I appreciate that."

Extremely Satisfied!
May 30, 2012

"Linda, the representative, was very responsive, polite, full of information, answered all my questions, and the insurance quote was good and fair."

Satisfied!
May 30, 2012

This customer did not leave any additional comments.

Satisfied!
May 30, 2012

"I was able to [get what] I needed and it was efficient and well mannered."

Extremely Satisfied!
May 30, 2012

"It was super responsive. Got everything set up to date quicker than any other insurance agency I was dealing with currently."

Extremely Satisfied!
May 30, 2012

"The service was quick and professional."

Extremely Satisfied!
May 29, 2012

"The agents were very helpful and very thorough with my application."

Extremely Satisfied!
May 29, 2012

"Fast response and easy handling."

Extremely Satisfied!
May 29, 2012

"Linda was very clear about answering the questions we had for her, and the fact that she was available, was really a plus because I called late and she still made herself available to us."

Neutral
May 29, 2012

This customer did not leave any additional comments.

Satisfied!
May 29, 2012

"Less paperwork. Less complications."

Extremely Satisfied!
May 29, 2012

"A quick response from Judy. I was able to get a quote over the phone. Very helpful."

Extremely Satisfied!
May 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 29, 2012

"I was pleased because of the very expert explanation of my options that the person gave me. I was helped by Nikkia. I'm also real pleased with the cost of the Hiscox Insurance. It's very reasonable and I like having the monthly plan. You aren't hit with extra costs. It's just the annual cost and they chunk it out over the year. That's really an awesome service for a small business like my own."

Extremely Satisfied!
May 29, 2012

"The agent was very nice and [friendly]."

Extremely Satisfied!
May 29, 2012

"A courteous rep explained everything well. She listened to [my questions] and provided the options which meet the requirements."

Extremely Satisfied!
May 28, 2012

"The website is very easy to use."

Extremely Satisfied!
May 25, 2012

"I think the call was very organized and the pertinent questions were asked. The quote seems to be good, so I don't have any other issues. It looks like it was professionally done."

Extremely Satisfied!
May 25, 2012

"The customer service, the attitude and the rate that I was given were all excellent."

Extremely Satisfied!
May 25, 2012

"I got a quote on-line and I was not really sure if it was going to be sufficient for what I need. Hiscox gave me a call this morning and said that Susan could work with me and go through some of those requirements. We were able to get a policy that looks like it is going to be good. They reminded me that there was a 14 day cancellation period, so I can send it through. I am very satisfied with the way it went. Thank you ladies."

Satisfied!
May 25, 2012

"The representative was friendly and very informative. I learned exactly what I needed to know."

Extremely Satisfied!
May 25, 2012

"A very friendly person gave good information."

Extremely Satisfied!
May 25, 2012

"I did not get a quote for the policy I was interested in yesterday. I had received a quote number and a copy of the professional liability and price quote. I was able to get back into that today and talk to somebody. I got the full contract put in place."

Extremely Satisfied!
May 25, 2012

"Your representative was extremely helpful. She just did a great job."

Extremely Satisfied!
May 25, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 25, 2012

"I was speaking with a representative who was very knowledgeable of your services. Also, I'm new coming into the need for liability [coverage]. They were able to explain in very simple and concrete terms, and [were] very knowledgeable."

Extremely Satisfied!
May 25, 2012

"Cindy was exceedingly helpful and provided superior customer service and explanations of benefits."

Extremely Satisfied!
May 25, 2012

"Basically, I got the complete and detailed description of what is needed. It was done professionally and it was very clear."

Extremely Satisfied!
May 25, 2012

"I'm satisfied because it was quick, efficient and courteous."

Extremely Satisfied!
May 25, 2012

"I was very satisfied with the price and the level of expertise and friendliness of the customer service rep that was helping me."

Extremely Satisfied!
May 24, 2012

"Helpful knowledge that met my needs."

Extremely Satisfied!
May 24, 2012

"The customer service was excellent."

Extremely Satisfied!
May 24, 2012

"Very clear. Answered all my questions. I was very satisfied."

Extremely Satisfied!
May 24, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 24, 2012

"Great service."

Extremely Satisfied!
May 24, 2012

"I got a thorough explanation of all of my questions."

Extremely Satisfied!
May 24, 2012

"They were able to give me the coverage that I needed at a price that I can afford."

Extremely Satisfied!
May 24, 2012

"I was impressed with the prompt response from Hiscox, and the patience in the details and responses to my questions."

Extremely Satisfied!
May 24, 2012

"She was able to get me a quote for my business."

Extremely Satisfied!
May 24, 2012

"My operator did his best to help me understand the policy and did his best to take care of me."

Extremely Satisfied!
May 24, 2012

"I am extremely satisfied because I felt like Raquel really took the time to understand the business I am trying to start. She explained all the details about each of the policies and gave very good suggestions."

Extremely Satisfied!
May 24, 2012

"The customer representative was very professional and answered all my questions."

Extremely Satisfied!
May 24, 2012

"Linda was fantastic. She answered all my questions. Took care of all my concerns and the whole process was very easy. Thank you."

Satisfied!
May 24, 2012

"Good clarification of the [coverage]."

Extremely Satisfied!
May 24, 2012

This customer did not leave any additional comments.

Satisfied!
May 24, 2012

"Fairly quick and efficient."

Extremely Satisfied!
May 24, 2012

"The process was very easy and quick."

Extremely Satisfied!
May 24, 2012

"Richard was really helpful with my questions."

Extremely Satisfied!
May 24, 2012

"The representative was nice and she gave me all the information."

Extremely Satisfied!
May 23, 2012

"I like how the company has put together a package of coverage depending on the business type, with options. It's easy to select the category of business that you operate under."

Extremely Satisfied!
May 23, 2012

"It was fast and efficient."

Extremely Satisfied!
May 23, 2012

"Linda was great. She was able to answer all my questions, and she explained things to me in a very easy to understand way."

Extremely Satisfied!
May 23, 2012

"The agent was very prompt, very knowledgeable and helped me understand my questions and answers. So I really appreciate that."

Extremely Satisfied!
May 23, 2012

"Knowledgeable customer service, ease of processing, ease of understanding the policy and giving of information."

Extremely Satisfied!
May 23, 2012

"It was easy to fill out the information and then retrieve it when you emailed me."

Extremely Satisfied!
May 23, 2012

"Simple, quick and painless."

Extremely Satisfied!
May 23, 2012

"You were quick. It was easy and understandable."

Extremely Satisfied!
May 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 23, 2012

"The service was good and I'm satisfied with it."

Extremely Satisfied!
May 23, 2012

"I initially called and got a quote about two months ago. I called back and had a man's name that you gave me when you gave me a quote. Richard, and he was excellent. He remembered a little bit about the business. Obviously it's all there in the computer, but great job. I was extremely pleased with his helpfulness and easy going attitude. It was a wonderful experience."

Extremely Satisfied!
May 23, 2012

"Your representative was very helpful and informative."

Extremely Satisfied!
May 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 23, 2012

"The agent was very professional and efficient."

Extremely Satisfied!
May 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 22, 2012

"Very friendly and knowledgeable."

Extremely Satisfied!
May 22, 2012

"He was very helpful and very thorough with the explanations and in helping me re-do the quote after the computer kicked me off."

Extremely Satisfied!
May 22, 2012

"The gentleman I worked with today was extremely professional, efficient and very, very kind. He made me very, very comfortable in that I was getting the best quote and that I was being handled with [care]. I was in good hands with Hiscox."

Extremely Satisfied!
May 22, 2012

"Easy, reasonably priced, and complete."

Extremely Satisfied!
May 22, 2012

"The lady I talked to was extremely helpful, very methodical in laying out exactly what the coverage was, and went through everything line by line. Really appreciate it. She did a great job."

Extremely Satisfied!
May 22, 2012

"It was very timely. The rate was decent and the people were friendly."

Extremely Satisfied!
May 22, 2012

"The representative answered all my questions with appropriate knowledge. She was flexible, understanding and patient when I did not understand something. She suggested some things that I had not thought of and overall she was very, very courteous about offering the services of the company."

Extremely Satisfied!
May 22, 2012

"Because of Cindy! Without her, I doubt I would have purchased the policy. She was polite, friendly, businesslike, understood my needs and did a fabulous job."

Extremely Satisfied!
May 22, 2012

"Well, I got the answers I was looking for and they were very good in helping me."

Extremely Satisfied!
May 22, 2012

"I am satisfied because the information was given to me rather quickly."

Satisfied!
May 22, 2012

"Very professional. I was happy with the service."

Extremely Satisfied!
May 22, 2012

"Nice web implementation. I was able to buy online."

Satisfied!
May 22, 2012

"Speed and easy to use."

Satisfied!
May 22, 2012

"Pretty good so far, and the people have been very friendly."

Extremely Satisfied!
May 22, 2012

"A well designed website with easily executed formats. Thank you."

Extremely Satisfied!
May 22, 2012

"Very good service. I was very happy."

Extremely Satisfied!
May 22, 2012

"The agent was reasonable and the customer representative was friendly and informative."

Extremely Satisfied!
May 21, 2012

"I got very good service. I can't complain."

Extremely Satisfied!
May 21, 2012

"Very complete."

Extremely Satisfied!
May 21, 2012

"The agent was helpful."

Extremely Satisfied!
May 21, 2012

"The agent was very knowledgeable and was able to walk me through the questions I had better than the website."

Extremely Satisfied!
May 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 21, 2012

"The agent I spoke to today was very knowledgeable, answered my questions and they're very courteous."

Extremely Satisfied!
May 21, 2012

"The person I spoke with, her name was Sally, she was just very patient and explained things in a way that I could understand. She just took her time and just made sure that I was getting everything. So anyhow, thank you."

Extremely Satisfied!
May 21, 2012

"Linda was very helpful, She helped me set up my insurance. Thank you."

Extremely Satisfied!
May 21, 2012

"I was very happy, very satisfied with my representative, Susan, who was very kind, and courteous. She took the time to explain everything to me. She was better than any agent I have had as far as insurance is concerned, and I definitely [liked the] professionalism and the time that she took to make sure that I understood everything. I felt very happy and very pleased with my policy as well as the quote. I am satisfied with the entire company so far. Thank you very much. I will strongly recommend you, and I will recommend you to my family and friends."

Extremely Satisfied!
May 21, 2012

"My insurance agent, Nikkia, was very helpful with everything. Every question I had made me feel comfortable. I received all the answers I needed."

Extremely Satisfied!
May 21, 2012

"Very helpful."

Extremely Satisfied!
May 21, 2012

"Just a very quick, very efficient young lady who helped me. She gave me all my answers, all my options, real quickly. It was great."

Extremely Satisfied!
May 21, 2012

"Cindy provided professional service. It was courteous, it was quick, effortless, and it was to be done in about 20 minutes. So, a very positive experience compared to other traditional insurance companies."

Satisfied!
May 21, 2012

"She answered all my questions, and she tried to help me with the details."

Extremely Satisfied!
May 21, 2012

"Very professional, very thorough and very helpful in trying to explain the process. Thank you."

Extremely Satisfied!
May 21, 2012

"I was satisfied with the customer service. It was very quick, well explained, and I feel very confident based on the confidence of the young lady who helped me."

Extremely Satisfied!
May 21, 2012

"It was very easy and very quick. Thank you."

Extremely Satisfied!
May 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 18, 2012

"The call was quick and easy. Your on-line tour is the best that I've seen on-line."

Extremely Satisfied!
May 18, 2012

"The on-line agent was very helpful and knowledgeable. She answered all of my questions and made the process almost remarkably simple. In fact, it was so simple, I was almost concerned about that, but it sounded great. I am very excited about getting this in place and getting back to work now."

Extremely Satisfied!
May 18, 2012

"I thought that Linda was a great sales person. She is very patient and she gave me information that I didn't even know I needed. Then she gave me time to think about it."

Extremely Satisfied!
May 18, 2012

"She worked through the policy and gave me all the necessary assistance in clear simple terms. I was really, really satisfied."

Extremely Satisfied!
May 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 18, 2012

This customer did not leave any additional comments.

Satisfied!
May 18, 2012

"I found it very easy and professional to work with Nikkia? She was excellent, very customer focused and even when she was not in the office last evening, the agent who helped me in her absence was again very professional and customer focused."

Extremely Satisfied!
May 18, 2012

"My experience with Hiscox was great. Your website was extremely easy to use, very informative, and the quote was very easy. I did use your click to check to ask a question, which is very helpful. Quick response, quick email reply, the ease of getting the policy and the affordability were great. I really appreciated the service."

Extremely Satisfied!
May 18, 2012

"I was helped by Richard who was extremely helpful. He knows what he was doing. I had no idea what I should be doing and he really helped me. Thank you."

Extremely Satisfied!
May 18, 2012

"He was very knowledgeable and was able to explain the different [options] and insurances for business that we needed. He was quick to help us pick exactly what we needed."

Extremely Satisfied!
May 17, 2012

"My representative, Richard, was incredibly helpful, very friendly, outgoing, incredibly knowledgeable, and had a quote tailored specifically to my needs for me in just minutes."

Extremely Satisfied!
May 17, 2012

"Susan was very friendly, knowledgeable, quick, and to the point without taking up any unnecessary time. She was friendly and she gave me an excellent quote. It actually made my day."

Extremely Satisfied!
May 17, 2012

"I just appreciated the customer service representative's time that she took to go through everything with me and explain my options. So, I did appreciate that."

Extremely Satisfied!
May 17, 2012

"Judy was amazing. She was extraordinarily helpful. She answered all my questions, and she made it a pleasure doing business with you. Again, that was Judy who I spoke with."

Satisfied!
May 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 17, 2012

"The representative was very knowledgeable and very quick getting my small business insurance up and going."

Extremely Satisfied!
May 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 17, 2012

"The person I spoke with was very thorough and very helpful."

Extremely Satisfied!
May 17, 2012

"Professional, courteous and thorough."

Extremely Satisfied!
May 17, 2012

"I liked working with Linda."

Extremely Satisfied!
May 16, 2012

"Cindy was very helpful to me and gave me all the information. She was very pleasant in the process. And it was a little complicated, but she was very good at putting it all together. So, I was very happy to work with her."

Neutral
May 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 16, 2012

"The representative I spoke to was [great]. She was just very pleasant, very helpful and patient with my questions. That this coverage was set up immediately, was just very helpful to me."

Extremely Satisfied!
May 16, 2012

"A very nice lady, who I dealt with, was very helpful. We got it all concluded within a few minutes."

Extremely Satisfied!
May 16, 2012

"It was very precise and informative."

Satisfied!
May 16, 2012

"Cindy was very knowledgeable of the product. She made me aware of things that I needed to know about, and she was very friendly in her demeanor and her approach to her job."

Extremely Satisfied!
May 16, 2012

"I am satisfied. I thought the agent was extremely knowledgeable and the prices were extremely fair."

Extremely Satisfied!
May 16, 2012

"Cindy was very positive and had plenty of information. She was very knowledgeable about the products being offered. I just got off the phone with my previous company and... Put it this way, Hiscox and Cindy were much better. Thank you."

Extremely Satisfied!
May 16, 2012

"I was extremely satisfied because the lady who helped me, Linda, was very patient, eager to explain everything to me, [and gave] me more information when I was not quite clear on something. It was a very good experience."

Extremely Satisfied!
May 16, 2012

"She was very professional and made everything go really smooth. I think she did a great job."

Extremely Satisfied!
May 16, 2012

"Richard was polite and very efficient."

Extremely Satisfied!
May 16, 2012

"Courtesy and all questions were answered. The information I needed was provided, and the transaction was completed quickly."

Extremely Satisfied!
May 16, 2012

"I think the representative was very clear, precise and very efficient at explaining the options to me."

Extremely Satisfied!
May 16, 2012

"“I was very satisfied with Nikkia's professional response time. She was able to give me a quote and different options within minutes. I was very, very impressed."

Extremely Satisfied!
May 16, 2012

"Susan, Cindy, Judy and Colin... These four individuals were very, very helpful. They were very on point with the time, called back really quick, and you didn't have to wait. Everybody was so helpful, so I really want to extend a thank you out to these four individuals. I want to send a thank you out to the Hiscox insurance company, and these four individuals. They were definitely instrumental in getting things established. Thanks again."

Extremely Satisfied!
May 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 15, 2012

"The process was easy and painless. The representative was extremely knowledgeable. She expedited the process and she expedited the payment. She was able to answer all of my questions and the service was phenomenal."

Extremely Satisfied!
May 15, 2012

"The agent I spoke with was patient and clarified everything. She gave certain assurances, so that's why."

Extremely Satisfied!
May 15, 2012

"I was able to have all my questions answered. [The cost] of your service was very reasonable."

Extremely Satisfied!
May 15, 2012

"The person I spoke with was very helpful. He helped me with my policy decisions, quoted me the quote, and I signed for a policy. I thank you very much."

Extremely Satisfied!
May 15, 2012

"I just felt that the operator was friendly and helpful. She gave me the information I needed."

Satisfied!
May 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 15, 2012

"The representative was extremely polite and respectful."

Satisfied!
May 15, 2012

"A courteous response to my request. It was much appreciated on the phone."

Extremely Satisfied!
May 15, 2012

"I was happy with the speed of the response and the courtesy of the person I talked to."

Extremely Satisfied!
May 15, 2012

"Detailed customer support."

Extremely Satisfied!
May 15, 2012

"The individuals on the phone were very knowledgeable and they were very easy to work with and very knowledgeable in answering the questions that I had asked them."

Extremely Satisfied!
May 14, 2012

"The agent today answered all my questions very clearly. So, that is it."

Extremely Satisfied!
May 14, 2012

"Yes, my customer representative took the time to basically go over with me in detail, my policy, what it would cover. They just took the time to answer and no rush at all. I was very satisfied."

Extremely Satisfied!
May 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 14, 2012

"Richard was very thorough."

Extremely Satisfied!
May 14, 2012

"I am extremely satisfied because I spoke to a [licensed advisor] and she was very polite and professional, and that was the main reason, along with the competitive price, that I chose Hiscox."

Extremely Satisfied!
May 14, 2012

"Very professional."

Extremely Satisfied!
May 14, 2012

"Very fast, efficient, and professional."

Extremely Satisfied!
May 14, 2012

"Very friendly and knowledgeable service that Cindy gave us."

Satisfied!
May 14, 2012

"Clear and simple."

Extremely Satisfied!
May 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 14, 2012

"The service was very professional and friendly and helpful."

Extremely Satisfied!
May 14, 2012

"She explained very well."

Extremely Satisfied!
May 14, 2012

"They got back to me quickly and it was a quick process to apply."

Extremely Satisfied!
May 14, 2012

"It was polite and pretty quick, and with no complaints."

Extremely Satisfied!
May 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 12, 2012

"Well, the agent was very knowledgeable, She was able to help me in more than many ways and she was also very patient. A couple of times, I had to put her on hold to actually go and find out answers and she was willing to work with me, which I really loved about the whole thing. I'm really glad that I had perfect agent. Thanks."

Satisfied!
May 11, 2012

"Good price."

Extremely Satisfied!
May 11, 2012

"They gave me the information for different options, so I think I can make the right decisions on what, exactly... how much insurance I need. So, that was very helpful."

Extremely Satisfied!
May 11, 2012

"Rich took care of me. He gave me exactly what I wanted. It was around $500 cheaper than the other quotes that I got."

Extremely Satisfied!
May 11, 2012

"Agent was knowledgeable and friendly and was able to take care of all of my needs."

Extremely Satisfied!
May 11, 2012

"The agent was knowledgeable and friendly. She was able to take care of all of my needs."

Extremely Satisfied!
May 11, 2012

"I think he was very informative and very pleasant to talk to. Even when you're talking with people on the phone and looking at accounts, you'd like someone to be knowledgeable, confident, happy, and its a very positive reflection on you guys. She's a good person, but that's why I even agreed to take the survey, you know. I've got to make sure people who are doing a great job get credit. So, that's all."

Extremely Satisfied!
May 11, 2012

"Nikkia was very helpful explaining the options. She did a great job in handling all the questions and the information, so I was very pleased that somebody had the patience to listen and be as helpful as she was. She did a great job, so I'm very happy."

Extremely Satisfied!
May 11, 2012

"The representative, Nikkia, sorted all of my questions and answers to my satisfaction, and she was very thorough, patient and very helpful. She gave me guidance for the type of service and level of limits that I really needed to have for the type of work that I do. So once again, a professional, courteous manner. I was treated with thoroughness good answers to my questions"

Extremely Satisfied!
May 11, 2012

"Susan was very friendly and easy to deal with and the process was very [easy]. Thank you."

Extremely Satisfied!
May 11, 2012

"The agent was very knowledgeable, straight to the point and provided me all the information I needed in a very personal fashion."

Extremely Satisfied!
May 11, 2012

"Well explained."

Dissatisfied
May 11, 2012

"I was dissatisfied because my original quote was $350 per year and it was for CGL and that's what I asked for, however, my final quote was [higher with] professional [liability included] because it was recommended by the agents and incorporated into [my policy]. Anyone who is doing this for the first time may get something that is unnecessary, and so that's the primary reason I'm dissatisfied with the experience, but like I say, I'm new at this so that would be why, so it was partly due to my ignorance on getting the insurance. So anyway, would just stress to really be upfront with what's included, and if you guys recommend something that would [be] beyond what the customer had asked, let them know that you're doing that and why ahead instead of letting the customer figure it out on their own because that's [where my] dissatisfaction really [comes from] and then at the end I ended up having a quote that was $200 higher than another company, which ended up being about a thousand a year. Anyway, it's just the nature of the business I guess. Thank you."

Extremely Satisfied!
May 10, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 10, 2012

"I was looking for [advice] for the purposes of getting a quote and you guys were able to do it."

Extremely Satisfied!
May 10, 2012

"Fast response to e-mails and phone calls, Very quick response to actually giving me a quote."

Extremely Satisfied!
May 10, 2012

"Hey, Linda was the lady who helped me. She's very professional, confident, very nice and helpful. That's why I gave her a 5."

Extremely Satisfied!
May 10, 2012

"Dolly was very patient and very knowledgeable. She answered my questions thoroughly and quickly, and she made sure that I understood exactly what I would be getting from Hiscox. She did an excellent job."

Extremely Satisfied!
May 10, 2012

"Suzanne was very, very helpful. She was very polite and she was able to answer all the questions that I needed. And she pretty much explained all the details that were necessary... you know. I had some questions, and some questions she just went ahead and answered before I even asked. So I was very, very pleased with the level of customer service that she provided to me."

Extremely Satisfied!
May 10, 2012

"The operator, the person I was speaking to was very courteous and was able to answer all my questions."

Extremely Satisfied!
May 10, 2012

"This customer did not leave any additional comments."

Extremely Satisfied!
May 10, 2012

"Everything was great. You guys should accept a check over the phone so I don't need to use my card. Other than that, everything is great. Thank you."

Satisfied!
May 9, 2012

"My questions were answered clearly and quickly and the insurance rate was very competitive."

Extremely Satisfied!
May 9, 2012

"They were very friendly and very professional."

Extremely Satisfied!
May 9, 2012

"Excellent."

Extremely Satisfied!
May 9, 2012

"The customer service was great, quick, fast and excellent."

Extremely Satisfied!
May 9, 2012

"I'm very satisfied with the professionalism and the amount of knowledge that the representative have."

Extremely Satisfied!
May 9, 2012

"Very helpful, very polite and very thorough. I spoke with Cindy, she was great."

Extremely Satisfied!
May 9, 2012

"The policy service was quick and easy to do over the phone. They just make it super easy."

Extremely Satisfied!
May 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 9, 2012

"The customer service representative, Cindy, did an outstanding job. She answered all my questions, walked me through the process and gave me some good advice. She's an outstanding customer service person."

Extremely Satisfied!
May 9, 2012

"Friendly, knowledgeable service."

Satisfied!
May 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 9, 2012

"The information provided was above and beyond what I was anticipating."

Extremely Satisfied!
May 9, 2012

"Cindy was very friendly, helpful and responsive."

Extremely Satisfied!
May 9, 2012

"Proficient... I needed to know about a quote."

Extremely Satisfied!
May 9, 2012

"The lady who helped me was very professional. Everything happened quickly. They took care of everything and explained everything. It was really a pleasant experience."

Extremely Satisfied!
May 9, 2012

"The price and coverage seemed very fair, and the customer service I received from the person I spoke to was very helpful and very clear. It was just a very good service, very good service."

Extremely Satisfied!
May 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 8, 2012

"Good job."

Extremely Satisfied!
May 8, 2012

"Richard the sales agent was phenomenal. He should be commended for his thoroughness and for making it very easy for me to understand. I wanted to buy the service. I have been in business for 20 years and have spoken to many sales people. He is one I certainly would bring on my team."

Extremely Satisfied!
May 8, 2012

"Yes, she was very nice and took the time to explain the actual benefits of the package. I understood what was going on."

Extremely Satisfied!
May 8, 2012

"Fair and they met my needs precisely."

Extremely Satisfied!
May 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 8, 2012

"Yes, Cindy was very good when I called in. Took care of everything very efficiently. Your website did have a problem. It didn't want to accept the fact that I was real estate broker in Georgia and kept kicking that back out. That's why I had to use the phone system. But your agent there, Cindy, did a very good job."

Extremely Satisfied!
May 8, 2012

"I called to ask some questions about liability insurance and Susan was so helpful. Everything seemed very simple and organised and to the point. I was so, you know, very satisfied that I opened up the policy within 5 to 10 minutes. So thank you."

Extremely Satisfied!
May 8, 2012

"Professional and concise."

Extremely Satisfied!
May 8, 2012

"Dorothy explained everything to me."

Extremely Satisfied!
May 8, 2012

"Fast service and excellent customer service."


Extremely Satisfied!
May 8, 2012

"The agent was able to communicate quickly, effectively and in good English. I was able to get through the process relatively quickly and insured in a short time."

Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 7, 2012

"Very professional. Cindy was very professional, very helpful, and very knowledgeable."

Extremely Satisfied!
May 7, 2012

"Well, very prompt service, thank you."

Extremely Satisfied!
May 7, 2012

"Outstanding customer service."

Extremely Satisfied!
May 7, 2012

"I found your online system very easy to use. Your explanations were very good, it was easy to navigate, and easy to read, which is something that I found on other websites. Also, your customer representative is so nice and so thorough and didn't pressure us into getting coverage that we didn't need. So, it was really the service that we needed. Thank you so much."

Extremely Satisfied!
May 7, 2012

"It was fast service, well communicated and a very easy transaction."

Extremely Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 7, 2012

"Cindy was responsive to my needs."

Extremely Satisfied!
May 7, 2012

"The customer rep did an excellent job explaining the options of the products and what was actually needed for coverage. She did not press it to try to sell me the product. She accepted what I wanted to do and I continued to move forward to get the policy."

Extremely Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 7, 2012

"I got a call back immediately, almost... or an email I should say. When I asked for a quote online, I was given information in an expedited way. It was very clear and your rate was competitive. There is really nothing else to say."

Extremely Satisfied!
May 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"Linda was very pleasant, answered all my questions and was very thorough."

Extremely Satisfied!
May 4, 2012

"Today, I was helped by Cindy. She clearly explained all the pros and cons of different policies and helped me decide on two policies that I have taken. So, I am completely satisfied today."

Extremely Satisfied!
May 4, 2012

"Effective and straight to the point."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"It's very satisfying working with Linda. She was very responsive, articulate and she explained things really well. So, I give her an A+."

Extremely Satisfied!
May 4, 2012

"I dealt with Cindy. Her questions were right on and she definitely seemed to have the knowledge of what my needs were. I was very pleased."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"Cindy was extremely helpful and answered all of my questions."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"I found Hiscox on the Internet and I was able to get a policy in a very short period of time; one that was right for my budget and right for my business. The 2 people I dealt with on the phone were extremely pleasant, knowledgeable and very, very helpful and friendly. So I have nothing but good things to say about Hiscox."

Extremely Satisfied!
May 4, 2012

"The service was very efficient. Thank you."

Extremely Satisfied!
May 4, 2012

"The website was easy to navigate and get what I needed. It was great to be able to do it all online at any hour and get my documents within a few hours."

Extremely Satisfied!
May 4, 2012

"Everything was good so far."

Extremely Satisfied!
May 4, 2012

"It was a very good experience. No problems whatsoever... thank you very much."

Extremely Satisfied!
May 4, 2012

"The information that Mel gave me was exactly what I had received online. She explained everything fully and succinctly, and had a wonderful manner about her. She took care of formalizing my policy very quickly and very professionally. I am very happy."

Extremely Satisfied!
May 4, 2012

"He was fast and friendly."

Extremely Satisfied!
May 4, 2012

"The questions asked for underwriting purposes were very clear and unambiguous it was very easy to understand the flow of the questions, it was just overall a very easy process to submit an application."

Extremely Satisfied!
May 3, 2012

"Fast and accurate."

Extremely Satisfied!
May 3, 2012

"The service was very quick. The person I spoke to could speak English very clearly, which is unlike other companies today. She explained things to me. The quote was done very quickly. I was very pleased with the service."

Extremely Satisfied!
May 3, 2012

"The agent was very knowledgeable and informative. She answered all my questions very thoroughly and was prompt, very courteous and knowledgeable."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

"Cindy was polite and it was quick. It just went smooth."

Extremely Satisfied!
May 3, 2012

"Susan was very prompt and Colin was very helpful."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

"The representatives were very helpful. They answered my questions and asked me to call back with any additional questions. I was very happy with customer service. Thank you."

Satisfied!
May 3, 2012

"The documentation was explained very well and reviewed competently. The service by Nikkia was excellent."

Extremely Satisfied!
May 3, 2012

"Linda was very informed about the policy and the service industry that I am in. She just really answered all of my questions."

Extremely Satisfied!
May 3, 2012

"The agent was very good and very accurate. Very outstanding service."

Extremely Satisfied!
May 3, 2012

"Very effective and professional."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

"The agent, Nikkia, was very friendly, very personable and she knew all the information that could answer the questions. It was done extremely quickly, very professionally and painlessly. She made sure that I have adequate insurance for my needs, and she asked all the right questions."

Extremely Satisfied!
May 3, 2012

"I got good customer service. Richard helped me a lot. Thank you for the support. All right. Thanks for great customer service."

Neutral
May 3, 2012

"The quotes came through and they gave out a rather detailed series of forms which included many, if not all, of the same questions that I had repeated the answers to during the telephone call. Seems to me if somebody prefers an automated process, then the information provided should flow through so that the eventual end customer doesn't have to repeat it."

Extremely Satisfied!
May 3, 2012

"Very knowledgeable and quick responses."

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

"I was dealing with Cindy for business liability insurance. She just made it very easy and quick. Your online system is fantastic. That is why I chose you guys. Cindy was really helpful getting me through the whole process."

Extremely Satisfied!
May 2, 2012

"You guys were just very easy to work with and you stuck to the point of the matter. Very professional, good prices, and not a whole lot of wasted time. Very efficient."

Extremely Satisfied!
May 2, 2012

"Linda was very knowledgeable and extremely helpful and patient with all of my questions. She was very thorough and I am very pleased."

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

"It was fast and secure. I didn't get the run around from any other insurance company."

Extremely Satisfied!
May 2, 2012

"Professional and very quick."

Extremely Satisfied!
May 2, 2012

"Just basically good interaction with Cindy. Advice was good and it was quick. Just what I needed."

Extremely Satisfied!
May 2, 2012

"Quick service."

Extremely Satisfied!
May 2, 2012

"Great customer service."

Extremely Satisfied!
May 2, 2012

“Susan, the lady I spoke to, was very pleasant. She was knowledgeable and she was patient. I did receive a few calls within the time we were speaking. She didn't get exasperated. She answered all my questions in detail and she had excellent, excellent customer service skills."

Extremely Satisfied!
May 2, 2012

"Very responsive and all the information is readily available around the clock."

Extremely Satisfied!
May 2, 2012

"Great website and an easy process to get insurance."

Extremely Satisfied!
May 2, 2012

"Very quick response, very knowledgeable agent and a very good price."

Extremely Satisfied!
May 1, 2012

"I guess I'm very satisfied. The agent seemed very knowledgeable, very helpful and informative. So I appreciate it very much."

Extremely Satisfied!
May 1, 2012

"The young lady, Mel, answered all my questions, and knew what I needed. When I asked a question, I got a full explanation, and she was very polite and very professional."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"They met every need and answered every question that I asked. They were able to provide what I needed."

Extremely Satisfied!
May 1, 2012

"I found the agent very helpful. She explained everything very well, followed up actually to see if I needed general liability insurance, and her name was Cindy. Overall, I am quite pleased with the service."

Extremely Satisfied!
May 1, 2012

"I got the information that I needed and what appears to be a competitive quote and under 20 minutes which is pretty good."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"The agent was very knowledgeable and helpful."

Extremely Satisfied!
May 1, 2012

"Nice and friendly. She did everything she was supposed to do."

Extremely Satisfied!
May 1, 2012

"It was a very thorough discussion of the requirements. Nikkia helped me navigate through the detail of what was needed. I was very pleased. So all round, I'm very satisfied."

Extremely Satisfied!
May 1, 2012

"Yes, my service rep was very professional and very prompt on delivery of our services."

Extremely Satisfied!
May 1, 2012

"Very direct, personable service."

Extremely Satisfied!
May 1, 2012

"Very easy to understand."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"I was satisfied because I was able to call in early and was able to change everything that I need changed. Thank you."

Extremely Satisfied!
May 1, 2012

"The representative was very helpful and very friendly on the phone. She read everything very slowly and made sure that I understood. Thank you for the service."

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