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March 2012 - Customer Reviews

 

Satisfied!
March 31, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 30, 2012

"The price and service [were good]."

Extremely Satisfied!
March 30, 2012

"I got a quote very quickly and I am under a very big time constraint. I thought that the person I spoke with was very nice, very knowledgeable and very quick."

Extremely Satisfied!
March 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 30, 2012

"We were very pleased with Richard's help on this quote."

Extremely Satisfied!
March 30, 2012

"Everything was very professional. Susan was great to work with. She was very accommodating, very polite, and very knowledgeable. It was a good experience."

Extremely Satisfied!
March 30, 2012

"Cindy was very good. She explained everything very well and she wasn't too pushy or anything like that. I think overall I seemed to have gotten good insurance for a reasonable price. Thank you."

Extremely Satisfied!
March 30, 2012

"Cindy answered all the questions that I had in very understandable layman's terms, which is great because I do not understand all the time. I feel much more educated, much more calm and confident that she took the time to answer my questions."

Extremely Satisfied!
March 30, 2012

"Richard was very patient and professional. He did exactly what I wanted him to do and was very gracious. Thank you."

Extremely Satisfied!
March 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 29, 2012

"I sent in a request last night by email and I got a response today from Judy. She is very professional and helped me through everything quite efficiently. Very pleased!"

Extremely Satisfied!
March 29, 2012

"Richard did a great job of talking me through the different insurance options and what they would mean. I am just starting up my business and it was useful to me to have someone who is more like a business partner rather than someone just trying to sell me something. It was just very helpful. You know, he was not pushy. I wasn't ready to make the purchase today but he made sure I knew how to contact him directly. I can do business with you as long as I can get Richard. He just did a tremendous job."

Extremely Satisfied!
March 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 29, 2012

"The agent was very knowledgeable and explained everything in detail."

Extremely Satisfied!
March 29, 2012

"He answered all my questions and he was very diligent."

Extremely Satisfied!
March 29, 2012

"Hiscox is the only company that provides real time quotes via their website. I called by phone to follow up on the quote that was generated online and I was satisfied with it. I was very impressed with the quality of everyone who I spoke with. You've got a great organization going and if I do go forward with this policy you will almost certainly get the business."

Extremely Satisfied!
March 29, 2012

"Susan was very helpful, very friendly and we had absolutely no issues in dealing with her. She was very professional."

Extremely Satisfied!
March 29, 2012

"They were just very efficient and very clear. They explained all the details. I couldn't ask for anything better."

Extremely Satisfied!
March 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

"The agent was good... gave me all the information I needed. I am looking forward to the quote."

Extremely Satisfied!
March 28, 2012

"It was very easy to do... simple! For someone who has never had to buy insurance before from a company, it was very simple."

Satisfied!
March 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

"It was very easy to talk to your representative and to get a quote that actually made sense."

Extremely Satisfied!
March 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

"Your organization was very easy to work with."

Extremely Satisfied!
March 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

"The website was very easy to use and the quote printed easily."

Extremely Satisfied!
March 28, 2012

"Well, I felt that Cindy was very informative and answered all my questions. She was really good at explaining any and all documents to me. So, that is why I felt she was a great service person."

Extremely Satisfied!
March 28, 2012

"The person who I spoke with on the phone was very polite."

Extremely Satisfied!
March 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 28, 2012

"I was satisfied because I received all the information and they were able to answer all of my questions."

Extremely Satisfied!
March 28, 2012

"Good customer service. I did not have to wait."

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

"I was talking to Judy. She did a great job explaining your policies. She was really great. I will say outstanding, excellent customer service. We are really impressed with Judy's service, and we like your policy as well."

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

"It was fair. They answered all of my questions."

Extremely Satisfied!
March 27, 2012

"The insurance that I was looking for, for our company, turned out to be the incorrect insurance, which was professional liability. You cannot provide it for my company given the services that we provide. It was explained to me that the better insurance policy would be the general liability policy which I ended up purchasing."

Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 26, 2012

"I phoned looking for a quote. I got the information I was looking for. Thank you."

Extremely Satisfied!
March 26, 2012

"Responsiveness, professionalism and completeness."

Extremely Satisfied!
March 26, 2012

"I feel that the representative was very knowledgeable, informed, and he gave me the information that I asked for."

Satisfied!
March 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 26, 2012

"I was pleased with the ability of Richard the service rep to access my information and confirm details. Anytime I interrupted with a question, he had a very clear answer, and the payment options were most appreciated."

Extremely Satisfied!
March 26, 2012

"Very informative and very friendly."

Extremely Satisfied!
March 26, 2012

"The level of service was excellent today and I got insurance that I needed for my small business consultant, Anthony. In response, I've already received an email confirmation and the rate is very reasonable."

Extremely Satisfied!
March 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 26, 2012

"Easy to do business with."

Extremely Satisfied!
March 26, 2012

"They were very helpful with a lot of very specific questions that I had. This is my first time purchasing a liability insurance policy for my business. She walked me through the process, and I definitely recommend her to anybody else looking to purchase liability insurance."

Satisfied!
March 26, 2012

"I was just telling Susan that we're long familiar with the brand Hiscox from 20, 25 years ago. I was dealing with you and happy to see you pop up as the very first choice with the search engine optimization on our purchase for some general liability insurance, and happy to see it process so quickly and so easily. Susan followed up with a very pleasant phone call. Very polite and very informative. We thank you very much for your service so far. Thank you."

Extremely Satisfied!
March 26, 2012

"Linda was very responsive to all my questions. She answered them thoroughly and accurately. I appreciated her help."

Extremely Satisfied!
March 26, 2012

"They had all the information regarding the questions I had."

Extremely Satisfied!
March 26, 2012

"Yes, the information was quick and clear, and it was explained to me. They answered all my questions."

Extremely Satisfied!
March 26, 2012

"I just clicked on "Extremely Satisfied", so I am very happy. The girl was very professional."

Extremely Satisfied!
March 26, 2012

"Very professional, very straightforward and easy to understand. Everything is well explained."

Extremely Satisfied!
March 26, 2012

"It's great to be able to do everything online."

Satisfied!
March 26, 2012

"I was satisfied with the customer service and the person I spoke with. He was very helpful. The only reason why I didn't hit "Very Satisfied" was just because I was hoping to gather more information about some of the other insurance policies I was looking for."

Extremely Satisfied!
March 26, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 26, 2012

"I like the fact that it's done online. I like the fact that I got the quote right away. I didn't have to wait or fill out an application, or a long application I should say, and I liked the premium price. I thought it was very fair and I'd recommend it to other entrepreneurs like myself. Thank you."

Satisfied!
March 26, 2012

"I spoke to Cindy in Virginia Beach and she was very helpful. She explained and clarified a few things for me. Thank you."

Satisfied!
March 25, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 23, 2012

"Very helpful, knowledgeable, and on target. Thank you."

Extremely Satisfied!
March 23, 2012

"Very satisfied with the amount of time, and the agent that helped me through this on the phone."

Extremely Satisfied!
March 23, 2012

"The process was easy and hassle free."

Extremely Satisfied!
March 23, 2012

"The agent was completely knowledgeable of everything I needed to complete my transaction and took care of me in short order."

Extremely Satisfied!
March 23, 2012

"The operator or the agent was extremely helpful in explaining every aspect of my policy. He was very good with explaining to me any options that would vary the price like deductibles and all that... which I greatly appreciate."

Extremely Satisfied!
March 23, 2012

"She was very fair and very knowledgeable. She knew what she was doing. She got to the point and gave me the best policy."

Extremely Satisfied!
March 23, 2012

"Fast, comprehensive, professional information and quality products. Just what I was looking for."

Extremely Satisfied!
March 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 23, 2012

"Susan was very thorough, and that is why I was pleased with the service."

Extremely Satisfied!
March 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 23, 2012

"My representatives were very knowledgeable, professional and courteous."

Extremely Satisfied!
March 23, 2012

"The person that I spoke to is highly knowledgeable, very pleasant to work with, very clear and concise when explaining questions, and in answering the questions that I had. So, very, very pleasant!"

Extremely Satisfied!
March 23, 2012

"Yes, the agent helping me today was knowledgeable and helped me with all my questions."

Extremely Satisfied!
March 23, 2012

"I was very satisfied with the courtesy, knowledge and friendliness of Devona who I spoke to on the second call there. I had to call back because I didn't have a credit card available. I wish I knew the name of the first woman that really walked me through the application. She was very good too, but Devona was the one who I ultimately dealt with. She was kind, professional, and had a good sense of humor. The price is right and she spoke very highly and complimentary of the company. So, I am very pleased to get the policy through you."

Extremely Satisfied!
March 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 23, 2012

"I spoke with Richard. He was extremely professional yet personal, and was able to answer all of my questions. He was quite knowledgeable and expedient in delivering my service."

Extremely Satisfied!
March 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 23, 2012

"I just bought my policy and I'm extremely, extremely happy with the professionalism that Hiscox operates under. I think the policy is well written. First of all, the website is outstanding, just outstanding for helping me estimate my initial policy. Second of all, I didn't order through the website because I really needed some questions answered. I spoke to Linda and she was absolutely amazing. She spent almost a week with me on and off the phone to answer all my questions and make sure that I was getting exactly the right policy I needed. I will always call back and ask for Linda because she is just amazing, wonderful and quite knowledgeable. I really appreciate you guys providing this insurance and keeping the costs reasonable. The website is wonderful, and Linda and the other agents I spoke to were amazing. Thank you so much. Excellent, excellent doing business with you."

Extremely Satisfied!
March 23, 2012

"It was very professional, very easy to understand, very easy to use and very fast and friendly."

Extremely Satisfied!
March 23, 2012

"I'm happy with the appropriate questions and the quickness of the process."

Satisfied!
March 23, 2012

"I am satisfied because you have excellent customer service."

Extremely Satisfied!
March 23, 2012

"Good customer service."

Extremely Satisfied!
March 22, 2012

"Quick and simple."

Extremely Satisfied!
March 22, 2012

"Very helpful, responsive, professional and informative."

Extremely Satisfied!
March 22, 2012

"[My current] policy will not expire until June 27th. I intend to call back on June 1st and purchase the Hiscox policy."

Extremely Satisfied!
March 22, 2012

"It was a fantastic job. You walked me through the insurance policy, and did a good job to make sure I had the lowest quote."

Extremely Satisfied!
March 22, 2012

"Everything was clear and straightforward. Good answers to my questions, and very, very friendly."

Satisfied!
March 22, 2012

"They provided adequate information."

Extremely Satisfied!
March 22, 2012

"Very professional and very efficient. They answered my questions. No issues."

Extremely Satisfied!
March 22, 2012

"My service provider was Linda. I needed professional liability insurance and she was incredibly knowledgeable and pleasant. We were able to complete the transaction in record time. I had already logged onto the internet. She went out and saw what I was working on and was able to help me immediately. I just appreciate that level of service and professionalism."

Extremely Satisfied!
March 22, 2012

"The person I spoke with was very professional, very helpful and she got my questions correct."

Extremely Satisfied!
March 22, 2012

"Tiffany was very helpful."

Extremely Satisfied!
March 22, 2012

"I received a prompt response and I was able to speak to a live individual. It was  accurate and it suits the needs for my business."

Extremely Satisfied!
March 22, 2012

"The agent was quite efficient."

Extremely Satisfied!
March 22, 2012

"Judy took care of all my needs and questions, no matter how big or how small."

Extremely Satisfied!
March 22, 2012

"Friendly service."

Extremely Satisfied!
March 22, 2012

"I'm happy because they were responsive. They were able to solve my issue with my insurance very quickly, and the response time was [good]."

Satisfied!
March 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 21, 2012

"Yes, my representative was quick, to the point, answered my questions clearly, helped me to get done and carry on back to my life after getting it done. So I appreciated it."

Extremely Satisfied!
March 21, 2012

"The service was very polite and prompt."

Extremely Satisfied!
March 21, 2012

"Your customer service representatives are friendly and helpful. They are are able to resolve a problem quickly."

Extremely Satisfied!
March 21, 2012

Everything went smoothly when I was speaking with Susan. She was very helpful, very courteous, and I was completely satisfied with everything that she had told me. Thank you very much, and I appreciate it.

Satisfied!
March 21, 2012

"The agent was friendly, informative and intelligent. I could understand what she was saying."

Extremely Satisfied!
March 21, 2012

"Good information."

Extremely Satisfied!
March 21, 2012

"Cindy was able to answer all my questions. I was transferred to her quickly. I didn't have to wait around on hold very long. When I asked her to change different levels of the policy, she did it right away and explained things to the best of her ability. She did a good job."

Extremely Satisfied!
March 21, 2012

"I feel that Linda, my agent, was very responsive to my questions. She was patient and she repeated things as I needed them repeated or explained. So I was really happy with the service."

Extremely Satisfied!
March 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 21, 2012

"The representative from Hiscox was very willing to work with me and explain things to me at a very personal level."

Extremely Satisfied!
March 21, 2012

"He was very clear, concise, and he confirmed my needs."

Extremely Satisfied!
March 21, 2012

"I found Cindy to be very pleasant and fully informative. She answered all my questions."

Extremely Satisfied!
March 21, 2012

"A quick phone call. Nice personal service and the value is good."

Extremely Satisfied!
March 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 21, 2012

"A quick response... they quickly answered my questions. I did not have to hold or wait."

Extremely Satisfied!
March 21, 2012

"It was very simple, and she was informative."

Satisfied!
March 21, 2012

This customer did not leave any additional comments.

Satisfied!
March 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 21, 2012

This customer did not leave any additional comments.

Satisfied!
March 20, 2012

"All of my questions were answered."

Extremely Satisfied!
March 20, 2012

"The agent was very knowledgeable about your products... very professional, courteous and patient. So that was very good."

Extremely Satisfied!
March 20, 2012

"The customer service agent responded to my questions and helped me with [everything]."

Extremely Satisfied!
March 20, 2012

"Well, they were very professional and very helpful. She answered all the questions that I needed to be answered."

Extremely Satisfied!
March 20, 2012

"Got the best solution from the person I [spoke to] through the knowledge and background information I was given. So, I could be comfortable. Thank you."

Extremely Satisfied!
March 20, 2012

"The service people were very helpful. They answered every question and they were very warm and friendly."

Extremely Satisfied!
March 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 20, 2012

"The person I spoke to was very professional and very quick, which I appreciate. Everything was done efficiently."

Satisfied!
March 20, 2012

"The agent I spoke with, Richard, was very helpful. He was quickly able to get to the nature of my business, and he offered me the right type of insurance package that will cover my needs. Just in general, he was a very easy person to work with considering that this was the first time I called to get this quote."

Extremely Satisfied!
March 20, 2012

This customer did not leave any additional comments.

Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 19, 2012

"I am extremely satisfied. All the questions and all the concerns have been answered. I think that the rates are very reasonable. Again, I am very satisfied."

Extremely Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 19, 2012

"Finally, someone actually understood what was required for coverage and actually got us a feasible option."

Extremely Satisfied!
March 19, 2012

"The process was fast and easy. I got what I wanted and the price was reasonable. Cindy was very nice."

Extremely Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Satisfied!
March 19, 2012

"I was impressed with the congeniality of the agent that spoke with me and her willingness to help."

Extremely Satisfied!
March 19, 2012

"Richard was very, well... let me see, very succinct. He was able to define my needs and clearly put together a policy that would suit my business. He was very personable and extremely professional. I appreciated it."

Extremely Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 19, 2012

"The service was very precise, and I got a quick response to my request for a quote."

Extremely Satisfied!
March 19, 2012

"Richard seemed very knowledgeable as far as understanding what I was looking for and so forth. I'm extremely happy. You guys beat the price by almost two times what I paid last year for the same coverage."

Extremely Satisfied!
March 19, 2012

"I don't shop impulsively. I like to think about it for a while and then make the purchase."

Extremely Satisfied!
March 19, 2012

"Linda was very helpful and thorough."

Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 19, 2012

"It was professional, it was informative and the gentleman explained to me exactly what I needed."

Extremely Satisfied!
March 19, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 19, 2012

"My experience was very satisfying because everything went smoothly and quickly... just as I was hoping it would go."

Extremely Satisfied!
March 19, 2012

"You make it very easy. Thank you."

Neutral
March 18, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 16, 2012

"I think the customer service rep was very informative and clear on the policy and with additional information she supplied as well. Thank you."

Extremely Satisfied!
March 16, 2012

"Richard is the guy that I talked to. He was very professional and courteous. His customer service was [great]. He went above and beyond to perform the duties and answered all my questions in a timely fashion. He knew the subject matter very well."

Extremely Satisfied!
March 16, 2012

"I was satisfied with the business transaction today primarily because the rate beat what I could get locally, and secondarily I am satisfied because it was an easy process to accomplish over the internet and by a telephone call. Thank you."

Extremely Satisfied!
March 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 16, 2012

"I was dealt with promptly. I appreciate how efficiently things were handled."

Extremely Satisfied!
March 16, 2012

"Good, prompt and to the point."

Extremely Satisfied!
March 16, 2012

"I feel that the representative I worked with was concerned that I was receiving the correct amount and type of insurance. He cared very much that you know. He took a lot of time and was very in-depth about making sure that the scope of my practice met the requirements for the insurance and vice-versa. That spoke volumes to me. I felt like they care just as much about my business as I do."

Extremely Satisfied!
March 16, 2012

"An easy to use system."

Extremely Satisfied!
March 16, 2012

"Very professional."

Extremely Satisfied!
March 16, 2012

"Nikkia was excellent. She is an asset to your company... great service. I'm recommending you to all of my friends and other people, thanks."

Extremely Satisfied!
March 16, 2012

"I got a quick response from a knowledgeable agent. She was very professional, knowledgeable, helpful and certainly a credit to your company."

Extremely Satisfied!
March 16, 2012

"I'd just like to say that everybody was really professional and very pleasant. It wasn't stressful. Everything went fine. I was very pleased with the service. I had a slight problem with the e-mail address, so I didn't get the quote, but everything was sorted out to my satisfaction. It was a very nice experience. Thanks very much. I'll be doing business with you again."

Extremely Satisfied!
March 16, 2012

"I [appreciate] the knowledge and the speed in which you guys were able to discuss. It's nice to go direct to the underwriter versus speaking with a broker who is the middle person between us and the insurance company. So that was refreshing."

Extremely Satisfied!
March 16, 2012

"Great customer service."

Extremely Satisfied!
March 16, 2012

"The response was quick. I needed to call and ask a couple of questions, and had no trouble getting through. It was quick and painless to get the policy I needed."

Extremely Satisfied!
March 15, 2012

"I like the customer service and the great explanations that helped me through the process of getting the product I needed."

Extremely Satisfied!
March 15, 2012

"Yes... very satisfying."

Extremely Satisfied!
March 15, 2012

"Cindy was great. She answered all my questions and went through all the different options, and helped me get a quote for exactly what I needed.. so she was great."

Extremely Satisfied!
March 15, 2012

"The information was easy to receive and the customer representative was pleasant."

Extremely Satisfied!
March 15, 2012

"I was just satisfied because I got what I wanted at a decent price. I appreciate it."

Extremely Satisfied!
March 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 15, 2012

"The service was great."

Extremely Satisfied!
March 15, 2012

"He helped me understand the policy and explained in a very polite manner. I'm OK with that."

Extremely Satisfied!
March 15, 2012

"The lady who assisted me was very clear in explaining the requirements and the policy... whatever information I needed. She was very helpful, since I am a first time applicant. It truly was very informative."

Extremely Satisfied!
March 15, 2012

"I thought the quote was quick, reasonable and perfect for a small business."

Extremely Satisfied!
March 15, 2012

This customer did not leave any additional comments.

Satisfied!
March 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 15, 2012

"Your employee was very helpful, knowledgeable and was more than willing to work with me. Thank you."

Extremely Satisfied!
March 15, 2012

"I'm satisfied because things happened quick. They were there when they said they would be. I got my insurance that I needed in a very quick and efficient manner. Thanks."

Extremely Satisfied!
March 15, 2012

"We were able very quickly to get what we needed. There wasn't a lot of additional add-ons being forced on me. It was just nice and quick, and it got me exactly what I needed."

Extremely Satisfied!
March 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 15, 2012

"Sandy was very friendly and informative."

Extremely Satisfied!
March 15, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 14, 2012

"Very courteous, very professional, and very efficient."

Extremely Satisfied!
March 14, 2012

"I thought I would have a difficult time trying to deal with a company that is online. I found that the person who answered the phone was knowledgeable and knew exactly what I wanted. She was very supportive and very, very friendly. I would highly recommend it."

Extremely Satisfied!
March 14, 2012

"I'm very satisfied with how both Judy and Richard handled my quotes in a very professional manner."

Extremely Satisfied!
March 14, 2012

"The service representative was very helpful and gave me a lot of options. I appreciated that."

Extremely Satisfied!
March 14, 2012

"Linda, the lady I was working with, was really informative. She asked me questions about my business which no other insurance carrier has."

Extremely Satisfied!
March 14, 2012

"The request I made was addressed quickly, efficiently and accurately."

Extremely Satisfied!
March 14, 2012

"Linda had excellent customer service skills and industry knowledge."

Satisfied!
March 14, 2012

"Promptness."

Extremely Satisfied!
March 14, 2012

"The agents were very helpful in handling everything for the policy."

Extremely Satisfied!
March 14, 2012

"The agent understood exactly what I was asking her. She gave me the information very quick... fast. I liked that."

Extremely Satisfied!
March 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 14, 2012

"They answered all my questions and provided detailed information."

Extremely Satisfied!
March 13, 2012

"Dorothy was extremely helpful. She knew what to do. She completed all the tasks and the forms with professionalism."

Extremely Satisfied!
March 13, 2012

"The customer service was very efficient and I was able to get the information I needed in a very good way."

Extremely Satisfied!
March 13, 2012

"I was ultimately satisfied because it was [efficient]. She took the time to go over everything with me in the policy. She didn't leave anything out and she didn't sugar coat anything. Right now, I am totally satisfied."

Extremely Satisfied!
March 13, 2012

"Raquel was able to find my documents quickly. She speaks well, is professional, was informative, and that's why I rated it a 5."

Extremely Satisfied!
March 13, 2012

"Quick, pleasant, and efficient."

Extremely Satisfied!
March 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 13, 2012

"Nikkia talked to me very friendly and made sure I was getting exactly what I needed for my company because I had no idea what type of insurance I needed or how to go about it. She explained everything in great detail."

Extremely Satisfied!
March 13, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 13, 2012

"I got clear answers to my questions."

Extremely Satisfied!
March 13, 2012

"The information provided was clear and concise. My questions were answered and explanations were given clearly."

Extremely Satisfied!
March 13, 2012

"The agent was very clear and crisp and I got the right information."

Extremely Satisfied!
March 12, 2012

"The service was very professional."

Extremely Satisfied!
March 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 12, 2012

"Everything was great."

Extremely Satisfied!
March 12, 2012

"The gentleman that I spoke with, Richard, was knowledgeable, he was professional, and he provided the information that I needed. So, I was very satisfied."

Extremely Satisfied!
March 12, 2012

"Well, I was really happy because I didn't have to wait for another telephone call. I got my quote while I was still on the phone and then she finished explaining the things I wanted."

Extremely Satisfied!
March 12, 2012

"Linda was very quick to give me an answer, very thorough in her questions and very courteous."

Extremely Satisfied!
March 12, 2012

"Melthres was very helpful in discussing my policy questions and concerns, and lead me in the right direction, in getting me a quote, quick and properly."

Extremely Satisfied!
March 12, 2012

"I talked with Nikkia today. She gave me a good background on general liability insurance, which was really good information for the time that we talked on the phone."

Extremely Satisfied!
March 12, 2012

"They provided the information that I needed at a reasonable cost."

Extremely Satisfied!
March 12, 2012

"It was very concise, very straightforward, very professional, [just about] perfect."

Extremely Satisfied!
March 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 12, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 12, 2012

"Linda was very quick in giving me a quote. She was very open and honest, as far as I can tell, about the policy and knew exactly what was required of us."

Extremely Satisfied!
March 12, 2012

"Good morning. The experience was really very good in my opinion because I wasn't pressed to do anything. My questions were answered completely and anything that I was unsure about was covered very politely and informatively. So to be honest with you, I felt no pressure and I didn't receive any pressure. I just received information that I needed to make an educated decision and for that I'm extremely appreciative. So I think your services and customer service are really very well done, and I would just continue to do what you are doing because you guys are doing a great job."

Satisfied!
March 12, 2012

"Very prompt and efficient service."

Extremely Satisfied!
March 12, 2012

"I'm satisfied because the agent understood what I needed and was willing to tailor the policy for me."

Satisfied!
March 12, 2012

"They were very kind."

Extremely Satisfied!
March 9, 2012

"Extremely professional...very good."

Extremely Satisfied!
March 9, 2012

"The agent allowed me to explain some of the things that I thought were going to be grey areas for coverage."

Extremely Satisfied!
March 9, 2012

"I was very satisfied today. They seemed to be very knowledgeable and knew what's going on, and I liked it. They explained everything very thoroughly and they went back and asked me if I understood. They wanted to make sure that I understood everything they talked about."

Extremely Satisfied!
March 9, 2012

"The gentleman was very kind. He had all the patience to answer and explain to me about the insurance, thank you."

Extremely Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Satisfied!
March 9, 2012

"I was very impressed with the speed of response that I received from Cindy, and the quote. I haven't seen the actual written quote, but the quote discussed on the phone seemed very reasonable."

Extremely Satisfied!
March 9, 2012

"First of all, I was very impressed with Linda and the excellent way and manner in which she handled my questions. I'm also impressed with your price. I liked the ease-of-use of your website. So, I was very pleased overall with everything. Thank you very much."

Extremely Satisfied!
March 9, 2012

"Very helpful on the phone, very detailed, and very pleasant to speak with. She took it upon herself to do the research to make sure that I was covered."

Neutral
March 9, 2012

This customer did not leave any additional comments.

Satisfied!
March 9, 2012

"I was very pleased. Thank you."

Extremely Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 8, 2012

"Miss Linda was very professional."

Extremely Satisfied!
March 8, 2012

"The information was appropriate and relevant."

Extremely Satisfied!
March 8, 2012

"Nikkia was very knowledgeable and very helpful."

Extremely Satisfied!
March 8, 2012

"The client service person was good to properly get me quick answers to my questions. And, I was able to take care of all my service needs very quickly. Thank you."

Extremely Satisfied!
March 8, 2012

"The call and the application process[...]everything was quick and efficient. I got what I needed. Great service. Thanks."

Extremely Satisfied!
March 8, 2012

"Your representative, Linda, was very knowledgeable, very helpful and very patient staying on the phone with me and working through some contractual issues and what types of insurance requirements I requested. I really appreciate her help. She's a great representative to have on your team."

Extremely Satisfied!
March 8, 2012

"Richard was very helpful. He explained everything in detail and got me an email quickly. Confirmation came in quickly."

Satisfied!
March 8, 2012

"Nikkia, your representative, was helpful and professional."

Extremely Satisfied!
March 8, 2012

"The agent was extremely knowledgeable and quick to give me the quote. I'm very happy with the service."

Extremely Satisfied!
March 8, 2012

"I'm very satisfied because Cindy took the time to explain to me the different options in the policy. She worked up several versions to help me really understand what my options are and the coverage that will work best for me."

Extremely Satisfied!
March 8, 2012

"I had quick response and detailed information."

Extremely Satisfied!
March 8, 2012

"Cynthia was great. She was very helpful. She found the information that I needed and that's all I needed."

Extremely Satisfied!
March 8, 2012

"Great customer service and quote."

Extremely Satisfied!
March 8, 2012

"I'm satisfied with the agent who explained to me all the different conditions and sub conditions, and the different options that are available to me as a business owner. So, I was very satisfied with the agent who took time to speak to me and explain to me all the different options. I hope this insurance will work out. Thank you."

Satisfied!
March 8, 2012

"I was very pleased with Nikkia's service, The only thing I would suggest is... I had some questions from her last week and I guess they got deleted from the database. We started all over. Other than that, it's all good."

Extremely Satisfied!
March 8, 2012

"Well, so far the people have been very helpful. They explained everything and answered my questions. Really smooth on the process and that seemed fine."

Extremely Satisfied!
March 8, 2012

"Very specific questions provided on a user friendly website with reasonable quotes."

Extremely Satisfied!
March 7, 2012

"It was quick and efficient."

Satisfied!
March 7, 2012

"Very professional."

Extremely Satisfied!
March 7, 2012

"[Good] response and an immediate reaction to my request. That is the way business should be done."

Extremely Satisfied!
March 7, 2012

"The lady I spoke to, her name was Tiffany, provided me with all the information I needed. It was very clearly explained, all the details. So, I really appreciate that, thank you."

Extremely Satisfied!
March 7, 2012

"It was prompt, responsive and direct for all the questions I asked."

Extremely Satisfied!
March 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 7, 2012

"Timely service. I had no problems getting the information that I needed. Very quick to respond back. Overall good service."

Extremely Satisfied!
March 7, 2012

"The person I spoke to was polite, knowledgeable and to the point."

Extremely Satisfied!
March 7, 2012

"I had a wonderful experience. Nikkia was a beautiful receptionist who answered all my questions. Everything went well. Thank you."

Extremely Satisfied!
March 7, 2012

"Cindy was a very efficient agent. She answered all my questions efficiently, effectively and in a way that I understood. It was a quick call, so I'm very happy over all. Thank you very much."

Extremely Satisfied!
March 7, 2012

"Customer service was knowledgeable, efficient and quick. They answered all my questions and very nice."

Satisfied!
March 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 7, 2012

"The ease of getting a policy."

Extremely Satisfied!
March 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 6, 2012

"Very knowledgeable. Very, very friendly. Just a great job."

Extremely Satisfied!
March 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 6, 2012

"It was very quick and easy to get my policy. The gentleman on the phone who helped me was very courteous and polite. He made sure we had everything covered and it was just a good experience. Thanks."

Extremely Satisfied!
March 6, 2012

"Very knowledgeable customer service representatives. Very polite and understanding."

Satisfied!
March 6, 2012

"I'm satisfied with Richard who handed my phone call. It seems when I did my quote online it was required for me to speak to a representative. It seemed like each time I attempted to make this call, people just didn't have the complete information. So when I finally got through to Richard everything went quite well."

Extremely Satisfied!
March 6, 2012

"Well, I don't really have much knowledge about insurance in general. Cindy was able to explain a lot of stuff to me and answer all my questions quite easily. So that was nice to have. Thank you very much, Cindy."

Extremely Satisfied!
March 6, 2012

"Perfect customer service."

Extremely Satisfied!
March 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 6, 2012

I spoke to people that live in the USA and didn't have a language barrier.

Extremely Satisfied!
March 6, 2012

"I got the correct answers I was looking for in a timely fashion."

Neutral
March 6, 2012

"So, overall the service was good except that it took me 3 phone calls to get an email with details of the quote. The first time it went to the wrong email address. The second time, supposedly, it was sent but I never got it, and then the third time, working it through, I did get it. So, that was frustrating. Other than that though, I think I got good information and good service."

Extremely Satisfied!
March 6, 2012

"The most competitive rates. Actually you can get the quote online without having to sign up or wait for 3 different calls. I liked the fact that the quote I got online was the same as the one the rep gave me. No catch, no nothing, a very smooth process and very competitive rates. Thank you."

Satisfied!
March 6, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"The instructions were easy to follow. It was great to get a quote on the first visit."

Extremely Satisfied!
March 5, 2012

"[Good] knowledge of products offered."

Extremely Satisfied!
March 5, 2012

"The agent was extremely knowledgeable and informative. When I had a question, she was very prompt, and she knew the answer."

Extremely Satisfied!
March 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"Cindy was extremely patient, informative, knowledgeable and it was very clear what she explained to me. I appreciate all of her help."

Extremely Satisfied!
March 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"Linda was absolutely fantastic."

Extremely Satisfied!
March 5, 2012

"They answered all of my questions. They got back to me very quickly and they provided a competitive rate."

Extremely Satisfied!
March 5, 2012

"The agent was very helpful and seemed to grasp immediately what I needed... so I have no complaints."

Extremely Satisfied!
March 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"Collin answered all my questions clearly and concisely. He was able to get exactly what it was I needed taken care of."

Extremely Satisfied!
March 5, 2012

"She was professional, she was personable, and she was thorough. I had to wait for an answer to get back to me today. She called me back and followed up. She had the information that we needed and we were able to proceed. It was very courteous and nice dealing with her."

Extremely Satisfied!
March 5, 2012

"My agent Judy was really helpful. She walked through the questions and gave me a quote that I thought was very reasonable. So, I'm very happy with the service I got."

Extremely Satisfied!
March 5, 2012

"I thought the information given was very helpful and customized. The service and answering of the questions was wonderful, and hopefully everything will come together. The pricing seemed reasonable as well."

Extremely Satisfied!
March 5, 2012

"Good response of the agent and timeliness. I think that's it."

Extremely Satisfied!
March 5, 2012

"Well, Marty was very helpful and quick to get answers to any questions I had. Everything seemed pretty straight forward and easy to understand."

Extremely Satisfied!
March 5, 2012

"Quick and simple."

Extremely Satisfied!
March 5, 2012

"The assistant was very pleasant and knowledgeable, just a little too high for high for me."

Extremely Satisfied!
March 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"Fast response and quick resolution."

Extremely Satisfied!
March 5, 2012

"Your agent was very, very helpful. She knew what she was doing. She answered my questions, processed my order... and was most helpful and very polite. Thank you."

Extremely Satisfied!
March 5, 2012

"Sammy was very professional and answered all my questions."

Extremely Satisfied!
March 5, 2012

"Very knowledgeable."

Extremely Satisfied!
March 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 5, 2012

"The on-line calculator was very helpful and the agent, Richard, was very knowledgeable, helpful and quick. He called me back right away and gave me the information to engage later on. Thank you."

Satisfied!
March 3, 2012

This customer did not leave any additional comments.

Satisfied!
March 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 2, 2012

"Professionalism and courtesy."

Extremely Satisfied!
March 2, 2012

"I am very extremely satisfied because the agent on the phone was very nice and very knowledgeable. She gave extended details about a policy I am getting. I got a full understanding of the contract I was signing and the price also is very reasonable. That is all. Thank you."

Extremely Satisfied!
March 2, 2012

"I had excellent service from Linda. She was very informative, was able to answer all of my questions and patient in explaining what I needed to know in terms of clarification and going ahead with the process. So, I appreciate it and I think you have a good customer service and I look forward to being a customer. Thanks so much."

Extremely Satisfied!
March 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 2, 2012

"A very helpful agent."

Satisfied!
March 2, 2012

"Basically it is just an extremely good service. [They helped me] without having to make a special call or having to jump through hoops like a lot of other companies do, just to get a quick basic policy. I thank you."

Extremely Satisfied!
March 2, 2012

"Mel was extremely informative and customer friendly."

Extremely Satisfied!
March 2, 2012

"It was easy to use, understand, and complete the transaction."

Extremely Satisfied!
March 2, 2012

"Well, she is knowledgeable, right on point, efficient, and yeah... that's it."

Extremely Satisfied!
March 2, 2012

"Quick and efficient."

Satisfied!
March 2, 2012

"The representative was very knowledgeable and very easy to work with. She basically just didn't give me any fluff. She just took me directly through the process of what I needed to get when I needed it."

Extremely Satisfied!
March 2, 2012

"The representatives were professional and very courteous."

Satisfied!
March 2, 2012

This customer did not leave any additional comments.

Satisfied!
March 2, 2012

"I received a good phone call, which was a follow-up phone call. It changed over to a representative who knew what he was doing, and he was very amicable. The only thing that I will say I kind of didn't like was that I was called around 8:20 in my time zone."

Extremely Satisfied!
March 1, 2012

"I really appreciated the knowledge of the two people I spoke with in customer service. It was wonderful."

Extremely Satisfied!
March 1, 2012

"It was very prompt and consistent with the quote provided in the email. So we were very pleased."

Extremely Satisfied!
March 1, 2012

"The agents were very knowledgeable and guided me through it once they were apprised of my business model."

Extremely Satisfied!
March 1, 2012

"The person that I worked with, her name was Cindy. She explained everything to me."

Extremely Satisfied!
March 1, 2012

"Cindy was very helpful and responsive."

Extremely Satisfied!
March 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 1, 2012

"Cindy explained everything very well. She made sure that I understood. She was awesome. There's no other way to say it."

Extremely Satisfied!
March 1, 2012

This customer did not leave any additional comments.


Extremely Satisfied!
March 1, 2012

"Nikkia was very helpful and she seemed to be very knowledgeable."

Satisfied!
March 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 1, 2012

"She was very knowledgeable and she answered all the questions. Some questions were very technical and I didn't understand, but she helped me understand them in [layman's terms], so I'm really happy. Thank you."

Extremely Satisfied!
March 1, 2012

"The information provided by the agent seemed to be complete and concise. It was very informative and very open on answering my questions. I was able to answer them to my satisfaction."

Satisfied!
March 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
March 1, 2012

This customer did not leave any additional comments.

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