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August 2012 - Customer Reviews

Extremely Satisfied!
August 31, 2012

"Thanks."

Extremely Satisfied!
August 31, 2012

"I was just happy with the service because I was able to get a quote quickly, and the price was the way I wanted it. I'm very happy with the service."

Extremely Satisfied!
August 31, 2012

"My [agent] was very attentive and she addressed all the concerns I had. It was nice."

Extremely Satisfied!
August 31, 2012

"Susan was very helpful, answered all my questions, and she was very helpful and very knowledgeable."

Extremely Satisfied!
August 31, 2012

"The service was excellent overall. I thought the guy on the phone really knew what he was talking about and was able to handle everything that I needed efficiently. Overall, he was very fair."

Extremely Satisfied!
August 31, 2012

"A very professional representative on your end. Very pleasant, short, sweet and to the point. Thank you."

Extremely Satisfied!
August 31, 2012

"Now, it was a good start. Great. Great!"

Extremely Satisfied!
August 31, 2012

"The customer service representative was responsive and efficient. I got the whole transaction done in about 5 minutes."

Extremely Satisfied!
August 31, 2012

"A very thorough agent, good inquiries and responses."

Extremely Satisfied!
August 30, 2012

"I was treated very nicely. It was a little difficult to hear because of some [noise], but we both made it through very nicely."

Extremely Satisfied!
August 30, 2012

"Your customer service was very helpful. They assisted me with the questions that I had. I was very impressed with that, the answers... and I'm just happy overall and satisfied with my service."

Extremely Satisfied!
August 30, 2012

"It was a great help, very informative."

Extremely Satisfied!
August 30, 2012

"Very patient and professional interaction."

Extremely Satisfied!
August 30, 2012

"The service representative, Tiffany, was very patient and she was very knowledgeable about what she delivered to me."

Satisfied!
August 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 30, 2012

"Linda was amazing to work with. She really spent time with me to really understand what I was getting. They really helped me to get the best policy for our LLC... and Linda you rock."

Extremely Satisfied!
August 30, 2012

"Compared [other companies] and a local agent. Spent maybe half an hour with each one of those providers and it was a horrible experience. I like the fact that I was able to go online and get a quote right away, within 5 minutes. I had a couple of questions, so before I purchased, I called in. The woman on the phone was fantastic, they answered my questions. Being a small business and being able to get my insurance sent to me via email within 24 hours is also fantastic."

Extremely Satisfied!
August 30, 2012

"The service was extremely thorough and just very polished, significantly different from past experiences with small business insurance providers."

Extremely Satisfied!
August 30, 2012

"The explanations of the products were excellent. I was well satisfied. Thank you."

Extremely Satisfied!
August 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 30, 2012

"Good response."

Extremely Satisfied!
August 30, 2012

"The customer service representative was extremely knowledgeable and thorough. She listened to my concerns and adequately answered each and every one assisting me in getting the right product."

Satisfied!
August 30, 2012

"My satisfaction was because of the representative's patience. Her ability to listen to what I was asking for, and to ask questions [was good]."

Extremely Satisfied!
August 30, 2012

"Judy was very professional and informative."

Extremely Satisfied!
August 30, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 29, 2012

"The service was prompt and everything was explained clearly. It was very quickly completed."

Extremely Satisfied!
August 29, 2012

"The representative was very informative and very patient providing the information that I requested. They gave me good information on the insurance."

Extremely Satisfied!
August 29, 2012

"Very informative, quick and helpful."

Extremely Satisfied!
August 29, 2012

"Tiffany was very helpful with the information. Then, by being able to present something to the underwriters. They were taking everything into consideration and just really helped me get the insurance that I needed. Thank you."

Extremely Satisfied!
August 29, 2012

"It was easy to reach somebody. I had tried to reply online and asked for a call back right away. That did not happen. It was a couple of hours ago but when I did call, I spoke to a gentleman named Richard who was very knowledgeable. Just easy to work with and we were able to get the whole deal done. It was very competitively priced."

Extremely Satisfied!
August 29, 2012

"I received the wrong information and the lady was prompt and friendly. I was very satisfied."

Extremely Satisfied!
August 29, 2012

"Linda, who was the representative who helped me, was very willing to answer a lot of the questions, all of the questions that I had, and was very detailed in her explanations."

Extremely Satisfied!
August 29, 2012

"The agent I spoke to, her name was Loretta, she was very patient first of all. She was very kind and was able to explain and answer all of my questions to my satisfaction. I really did appreciate speaking to her, so much so that I purchased the policy."

Extremely Satisfied!
August 29, 2012

"The pricing was affordable and the representative was professional. She explained every detail to me."

Extremely Satisfied!
August 29, 2012

"Richard answered all the questions I had and was pleasant to talk to. He sounded very knowledgeable and professional and gave me a great quote."

Extremely Satisfied!
August 29, 2012

"They were quick to respond and she called me back twice. I got what I'm looking for."

Extremely Satisfied!
August 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 29, 2012

"I think the thing that helped me most today was the explanations from your representative about the policy.

Extremely Satisfied!
August 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 29, 2012

"Fast, efficient, friendly and reasonably priced... thank you."

Extremely Satisfied!
August 29, 2012

"It was a very tailored, custom quote. They asked good questions and did not ask questions that did not matter."

Extremely Satisfied!
August 29, 2012

"I was given personal liability insurance, and she did find a policy that fit my needs."

Neutral
August 29, 2012

"Everything was done perfectly."

Extremely Satisfied!
August 29, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 29, 2012

"A very friendly service and a good quote."

Extremely Satisfied!
August 29, 2012

"It was very easy and quick. I like the fact that it comes through email, and the guy was very courteous. I'm thrilled by the sound of you guys."

Extremely Satisfied!
August 28, 2012

"A courteous, helpful, knowledgeable, and patient person."

Extremely Satisfied!
August 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 28, 2012

"Their reply to me was very prompt. They got back to me quickly with an email and followed it up with a phone call. The representative, Linda, was very professional and very helpful. I appreciated what they did."

Extremely Satisfied!
August 28, 2012

"Very personable, very professional and very straight forward answers to my questions."

Extremely Satisfied!
August 28, 2012

"It was very complete and fast service that I received. I'm very happy that I could get my insurance today."

Extremely Satisfied!
August 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 28, 2012

"Tiffany was awesome and very personable."

Extremely Satisfied!
August 28, 2012

"Good customer support."

Extremely Satisfied!
August 28, 2012

"She was very happy, very positive, very upbeat and very helpful."

Extremely Satisfied!
August 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 28, 2012

"I was very satisfied with Judy, who was very courteous. The policy is being issued immediately. The coverage is coming right away. The speed and the courtesy and the professionalism shown is something I'm not used to, to be honest... so, well done. Thank you."

Extremely Satisfied!
August 28, 2012

"I was completely satisfied because it was done very quickly. Thank you."

Extremely Satisfied!
August 28, 2012

"No mess, no fuss, my agent was great, thank you."

Satisfied!
August 28, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 27, 2012

"Nikkia was very professional and patient with my policy provisions."

Extremely Satisfied!
August 27, 2012

"The customer service representative was very helpful and thorough in understanding exactly what I needed. I really appreciated it."

Extremely Satisfied!
August 27, 2012

"The young lady was very professional and I was delighted to have a follow-up to an internet transaction."

Extremely Satisfied!
August 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 27, 2012

"A very helpful service representative."

Extremely Satisfied!
August 27, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 27, 2012

"The service was very quick and very helpful to me. I got my insurance very quickly."

Extremely Satisfied!
August 27, 2012

"Nikkia was terrific. She answered all my questions very efficiently and very effectively. Good customer service."

Extremely Satisfied!
August 27, 2012

"The agent I spoke to was very helpful, very knowledgeable and answered all my questions. So, I was very happy with the service today."

Extremely Satisfied!
August 27, 2012

"I was very pleased with the responsiveness of the person I talked to. I was pleased with the rate that I was quoted and with the expedited manner in which it was processed. The guy I talked to gave me a quote. I paid the down payment and he said he would be emailing me the documents today. So, all in all, I was just very satisfied. It was the easiest insurance I have ever done for my business in the past 12 years. I was very pleased."

Extremely Satisfied!
August 27, 2012

This customer did not leave any additional comments.

Satisfied!
August 27, 2012

"The call covered what I needed to know."

Extremely Satisfied!
August 27, 2012

"I was very pleased with my discussions with Linda. Her questions were really spot on for the type of work that I am doing. The quote reflects the type of coverage I need. She listened to my responses and I just did accordingly. So I really appreciated her attention to the details."

Extremely Satisfied!
August 27, 2012

"Comprehensive and professional."

Extremely Satisfied!
August 27, 2012

"I was very satisfied that Susan, my customer representative, was very wonderful in helping me. She answered all my questions. Thank you."

Extremely Satisfied!
August 24, 2012

"It was quick and to the point. The call focused on just the information that I needed."

Extremely Satisfied!
August 24, 2012

"The representative was helpful and knowledgeable. The transaction took place expeditiously."

Extremely Satisfied!
August 24, 2012

"I thought that the customer service representative was very helpful. He was able to explain the differences between professional liability and general liability, and he helped me to make a good decision about the need for a higher coverage on a vehicle. He actually told me that I did not need it based on the conversation. So I thought it was very personable and very friendly. He definitely knew his stuff and was able to help me figure out the right type of insurance for the business."

Extremely Satisfied!
August 24, 2012

"I was very satisfied."

Extremely Satisfied!
August 24, 2012

"It was quick and efficient."

Extremely Satisfied!
August 24, 2012

"I was extremely satisfied with the customer service that I received from Dorothy. She was able to walk me through the process and the differences between professional liability and general liability. She answered questions that I needed to know. She was very professional and also just very kind. She was helping me through the process. In the end, we were able to get some good communication together and a viable solution for the insurance that I was looking for."

Extremely Satisfied!
August 24, 2012

"A short service call because, at the last moment, he gave me good information. I was told about it at the last minute. The service is excellent."

Extremely Satisfied!
August 24, 2012

"I felt that Devona listened very well. She was very responsive to my questions. She was very polite. She explained things. She just had a really good attitude throughout our conversation, and she was just very agreeable, patient and helpful. So thank you very much Devona."

Extremely Satisfied!
August 24, 2012

"The customer service was excellent and the price point is perfect for my business needs."

Extremely Satisfied!
August 24, 2012

"The service was very good, The person was very knowledgeable, explained everything very well and was very courteous."

Satisfied!
August 24, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 24, 2012

"I was very satisfied with the response and the service."

Dissatisfied
August 24, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 23, 2012

"It was very good service, fast and to the point. I needed my insurance as soon as possible. They gave it to me and I was provided with a receipt within maybe 20 to 30 minutes and I had a copy of the summary declaration page that I had to turn in and fax to the person that I was working with. I was very, very happy because everything was done at one time. Thank you."

Extremely Satisfied!
August 23, 2012

"It was very easy to get a quote online. I called later to add additional insurance and the customer service was very friendly. It was a very efficient process and a very pleasant one too."

Satisfied!
August 23, 2012

"I had most of my questions answered and I was able to get close to what I needed. I mean, the main problem I had... maybe I am not completely satisfied, is that there's a lot of stuff I don't understand. I needed different numbers for the premises covered and the medical expenses to be covered. I have a client that requested a certain amount and it turns out that you guys can't do that. I think it might be ok. I think the client may be ok with it, but I just don't know. I'm the middle man that knows absolutely nothing about this transaction. So, that's the reason I'm not completely satisfied. Otherwise, everything's fine."

Extremely Satisfied!
August 23, 2012

"The agent was very helpful. It was very quick and it was extremely convenient."

Extremely Satisfied!
August 23, 2012

"I received very fast service and got my quote right over the phone. I was able to finalize everything within a few minutes."

Neutral
August 23, 2012

"The experience was fine. I don't think there was anything else that you could do to make it any better, thank you."

Extremely Satisfied!
August 23, 2012

"Richard was very knowledgeable about my question and I appreciate it. He was also able to save me money."

Extremely Satisfied!
August 23, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 23, 2012

"A quick transaction and a friendly representative."

Extremely Satisfied!
August 23, 2012

"Professional customer service."

Extremely Satisfied!
August 23, 2012

"I had a few questions and Dorothy was responsive. She quickly answered to help me make up my mind regarding the policy."

Extremely Satisfied!
August 22, 2012

"The cost for Hiscox is about tenth of what [others charge for what seems like the same coverage. I will verify that and if it is the same coverage, I am going to be extremely pleased. Thank you."

Extremely Satisfied!
August 22, 2012

"The information provided to me was very thorough and the agent was very accommodating and informative. The whole process was very quick."

Extremely Satisfied!
August 22, 2012

"I was very satisfied with the service because the lady, Linda, was very helpful and patient."

 

Extremely Satisfied!
August 22, 2012

"Richard served me timely and fast. He answered all my questions. I would love to do business with him if everything works out."

Extremely Satisfied!
August 22, 2012

"The agents were very responsive to my questions and returned my phone calls and emails pretty much immediately. The information that I got seems to be very smooth."

Satisfied!
August 22, 2012

"The service provided by your employees was prompt and what I expected from an insurance underwriter."

Satisfied!
August 22, 2012

"I am very impressed with the meeting I had with your agent. His name is Richard. I'm very impressed and I look forward to doing business with you."

Extremely Satisfied!
August 22, 2012

"The gentleman who responded to my phone call was very informative and very direct. He assisted me in doing the application. Thank you."

Satisfied!
August 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 22, 2012

"Very prompt service. Very clear. The questions that I had were answered promptly and info is on it's way in an email, which I appreciate very much. A very responsible organization. I just appreciate the quick service."

Extremely Satisfied!
August 22, 2012

"They were very efficient and they gave me a quote that was very reasonable. It was something that I could really live with."

Extremely Satisfied!
August 22, 2012

"The customer service representative, her name is Linda, was very helpful. She went through all of the information that I submitted online and made a couple of corrections. She clarified the information and explained... you know, listened to my explanation of the different insurance coverages that I thought I might need based on my contract with my client. She helped me understand which one made sense as to how to go forward. She was very helpful. Thanks."

Extremely Satisfied!
August 22, 2012

"The employee, Linda who worked with me, was very helpful and very smart with the whole insurance situation."

Satisfied!
August 22, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 22, 2012

"It was very easy and quick. The individual, Nikkia who handled my account, did a very professional job. I am quite satisfied."

Extremely Satisfied!
August 22, 2012

"Easy access to a human operator."

Extremely Satisfied!
August 21, 2012

"It was fast, very professional, very reasonably priced and did not take much of my time."

Extremely Satisfied!
August 21, 2012

"The representative today was very helpful. She explained all my questions."

Extremely Satisfied!
August 21, 2012

"My representative was very knowledgeable. He was quick and to the point. He explained everything out clearly."

Extremely Satisfied!
August 21, 2012

"The agent answered all my questions."

Extremely Satisfied!
August 21, 2012

"I found some [good] information."

Neutral
August 21, 2012

"Wanted to know if you carry insurance for break-ins."

Extremely Satisfied!
August 21, 2012

"I'm satisfied with the service received from Hiscox because the process is very simple, very clear and the representatives were most helpful. They were highly trained and very knowledgeable. It made the process very easy."

Extremely Satisfied!
August 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 21, 2012

"The ease of getting it approved... the quote and the price was good. I appreciate it."

Extremely Satisfied!
August 21, 2012

"The website was relatively straightforward. It was [easy] to fill out the forms and I did not get a bunch of junkmail afterwards. I spoke with Cindy and she was very helpful, very thorough, very accommodating. They provided good customer service and, probably as important as anything, I did not feel like there was a hard sell, but I felt like there was a helpful customer service."

Extremely Satisfied!
August 21, 2012

"Your representative was very helpful, friendly and patient. She answered all of my questions and gave suggestions that she felt would be best or would help my company. In the end, she wished me and my husband luck with our small business. It was really nice. I will definitely be recommending you to all my friends who are in business. Thank you."

Extremely Satisfied!
August 21, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 20, 2012

"They took their time to answer all my questions and help me out. Her name is Dorothy, by the way. She was very friendly compared to the other company I went to."

Extremely Satisfied!
August 20, 2012

"I am satisfied because, based on some previous [companies] that I looked into, I like this rate better."

Extremely Satisfied!
August 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 20, 2012

"Very helpful and they answered all questions."

Extremely Satisfied!
August 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 20, 2012

"I will be calling back to make a purchase."

Extremely Satisfied!
August 20, 2012

"The agent I spoke with was clear and concise. She gave me the answers I needed."

Extremely Satisfied!
August 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 20, 2012

"Very polite. The man is very polite, very consistent, very patient and I got a lot of information. Very helpful."

Extremely Satisfied!
August 20, 2012

"She was professional. She was knowledgeable, got right to my needs and dealt with them immediately."

Extremely Satisfied!
August 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 20, 2012

"Everything about the service was great today. It was a huge help. They got me in and out of there in about 30 minutes."

Extremely Satisfied!
August 20, 2012

"Linda was able to answer all of my questions. She explained everything I needed to know and helped me very quickly and professionally."

Extremely Satisfied!
August 20, 2012

"Yes, I was very satisfied with the service. It gave me options on the website but I was able to call customer service. Everything was very friendly and helpful."

Extremely Satisfied!
August 20, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 17, 2012

"Very good."

Extremely Satisfied!
August 17, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 17, 2012

"Linda was very thorough in explaining my options and helping me understand what I need."

Extremely Satisfied!
August 17, 2012

"Yes, I was very satisfied because Linda seemed very knowledgeable about the coverage and all the details. It was very good. I appreciate that. She spoke clear and I understood everything she was saying. She just was excellent."

Extremely Satisfied!
August 17, 2012

"Quick turn around time. A very friendly service representative."

Extremely Satisfied!
August 17, 2012

"It was very clear as to the insurance I was getting. It was very easy to get the insurance, and I had talked to a lot of other insurance companies. It took me weeks and I got everything done in about 10 minutes."

Extremely Satisfied!
August 17, 2012

"Very good service."

Extremely Satisfied!
August 17, 2012

"The representative was very professional, courteous, informative and clear. Excellent service."

Extremely Satisfied!
August 17, 2012

"Good manners."

Extremely Satisfied!
August 17, 2012

"Courteous and professional."

Satisfied!
August 17, 2012

"Linda, the agent I spoke with, was very helpful, very forthcoming and very customer service oriented. I appreciate that."

Extremely Satisfied!
August 17, 2012

"Very professional and very helpful. They got me exactly what I needed."

Satisfied!
August 17, 2012

"The type of insurance I am looking for, one part of it, is not available from Hiscox, but the other part is. So, the person did a really good job of explaining the type of insurance and what was covered for the fee."

Extremely Satisfied!
August 17, 2012

"Yes, thank you. It was extremely quick and friendly. It was tailored exactly to what I needed, which made it less expensive than anything I have been quoted elsewhere. I was very, very happy with the professionalism of the person I talked to. I hope to be a Hiscox client for a long time. Thanks so much."

Extremely Satisfied!
August 17, 2012

"I would say it was very efficient. The answers to all my questions were very clear and straight forward. Your website laid out the details of the policy really clearly and it was easy to get a quote."

Extremely Satisfied!
August 17, 2012

"The price of the policy [is good]."

Extremely Satisfied!
August 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 16, 2012

"Very fast, accurate and professional service."

Extremely Satisfied!
August 16, 2012

"Just very helpful and very informative."

Extremely Satisfied!
August 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 16, 2012

"You explained very well. It was easily understood. It was just to the point. Yeah... I am very happy with the way things were explained to me."

Extremely Satisfied!
August 16, 2012

"The service was professional, very quick and very reasonable. I thank you."

Extremely Satisfied!
August 16, 2012

"I was satisfied overall, very satisfied in fact because your representative, Cindy, was very thorough, very quick and expedient. She responded to all my questions, indeed."

Extremely Satisfied!
August 16, 2012

"Prompt and courteous service."

Extremely Satisfied!
August 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 16, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 15, 2012

"The customer service agent was wonderfully patient and helpful...and answered all my questions."

Extremely Satisfied!
August 15, 2012

"The customer service representative was easy to understand and very clear about my policy."

Extremely Satisfied!
August 15, 2012

"I had a chance to visit with a young lady. She was very pleasant and she answered all of my inquiries. She had a beautiful telephone voice and the call was something that I was looking for. For a small business, she just handled it well."

Extremely Satisfied!
August 15, 2012

"This customer did not leave any additional comments."

Extremely Satisfied!
August 15, 2012

"Just a call to let everybody know that Cindy did a wonderful job providing me with a quote today. She was clear, concise and very informative. Just what we needed as a business. So, we appreciate the time and effort that she put into it. Well done Cindy. Thank you."

Extremely Satisfied!
August 15, 2012

"The agent was very knowledgeable. She gave me all the information I needed and answered all the questions that I had."

Extremely Satisfied!
August 15, 2012

"They answered my questions and were very thorough on the answers to the questions that I had. I was very pleased."

Extremely Satisfied!
August 15, 2012

This customer did not leave any additional comments.

Neutral
August 15, 2012

"The rate for the insurance was a little too high."

Extremely Satisfied!
August 15, 2012

"Great customer service. Cindy is very good, and Nikkia is still the [best]."

Satisfied!
August 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 14, 2012

This customer did not leave any additional comments.

Satisfied!
August 14, 2012

"It was just good customer service. Nice and easy to talk to and they explained the information on my policy rather well."

Satisfied!
August 14, 2012

"Judy was very helpful today, sorting everything out for me and letting me know what was being included in my small business insurance. Definitely more helpful than I have encountered in with anyone else, so I am most likely going to be going with Hiscox Insurance."

Extremely Satisfied!
August 14, 2012

"I worked with Linda, I found her very thorough and personable and answered my questions so I would rate her an overall 5. Okay thank you very much."

Extremely Satisfied!
August 14, 2012

"I requested an insurance quote. Everybody was efficient and polite. I got it done very quickly, so I appreciated that."

Extremely Satisfied!
August 14, 2012

"The representative was very confident and understood what I was asking for. She was able to explain the different things that I was concerned about in terms of the questions that I had."

Extremely Satisfied!
August 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 14, 2012

"Provided the information I needed quickly and accurately."

Neutral
August 14, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 14, 2012

"They were willing to answer all questions and everything was explained in detail."

Extremely Satisfied!
August 14, 2012

"Nikkia was thorough. She asked questions, she was polite, and she assisted me in every way that I needed. I had to call another firm, another company before. I really appreciate her guiding me through the particulars."

Extremely Satisfied!
August 14, 2012

"Very fast and efficient service. I am very glad I called you guys."

Satisfied!
August 14, 2012

"Courteous people...business like and straight to the point."

Extremely Satisfied!
August 14, 2012

"This customer did not leave any additional comments."

Extremely Satisfied!
August 14, 2012

"Susan answered all of my questions and I had a lot of questions. She was very patient and concerned with the needs that I had and was not trying to [push] me off the call to answer another call, so I was very appreciative."

Extremely Satisfied!
August 14, 2012

"I was satisfied because it was such an easy process and your rates were very competitive."

Extremely Satisfied!
August 13, 2012

"I spoke to Dolly. She was extremely knowledgeable. She knew exactly what I needed. She was very pleasant. She gave me all the information about the company that assured me that you were a competent company and then proceeded to give me the policy that I needed. I was very pleased."

Extremely Satisfied!
August 13, 2012

"The person I spoke to was very professional and knowledgeable."

Neutral
August 13, 2012

"It's not about the experience. I just received my policy, so I'm not sure how the [coverage fits]."

Extremely Satisfied!
August 13, 2012

"Very timely call back. Very informative representative. Very good customer service and friendly."

Extremely Satisfied!
August 13, 2012

"The agent was able to incorporate the items that I feel are important for the policy."

Extremely Satisfied!
August 13, 2012

This customer did not leave any additional comments.

Satisfied!
August 13, 2012

"The process was much simpler because I completed all the up front information on-line and the agent who spoke to me was very helpful and business like. She got everything taken care of."

Extremely Satisfied!
August 13, 2012

"The call was very professional...very exact. Every detail was provided. Every question that I asked was answered."

Extremely Satisfied!
August 13, 2012

"Cindy's response was very fast and accurate. Thank you."

Extremely Satisfied!
August 10, 2012

"Well, the young lady that helped me was very thorough. She did a very good job explaining everything and was very friendly. That is why I rated this call a 5."

Satisfied!
August 10, 2012

"I was satisfied because they were efficient and they knew the questions to ask to get the job done. They handled it pretty quickly so that I was satisfied. Thanks."

Extremely Satisfied!
August 10, 2012

This customer did not leave any additional comments.

Satisfied!
August 10, 2012

"The agent was helpful and friendly."

Extremely Satisfied!
August 10, 2012

"Nicki is a nice professional person. She answered my questions without getting tired. I asked a lot of questions. I appreciate it very much. She answered all my questions and I'm happy with that."

Extremely Satisfied!
August 10, 2012

"The gentleman was extremely courteous and just did exactly what I needed. He made whatever changes he had to and it was painless."

Extremely Satisfied!
August 10, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 10, 2012

"Susan was very polite and very helpful. We managed to get through all the information in the application process quickly. She did have to check on something, but once she put me on hold, it was not for an unreasonable amount of time at all. Otherwise, again, as I said, she was very friendly."

Extremely Satisfied!
August 10, 2012

"Great price, great service."

Extremely Satisfied!
August 10, 2012

"The name of the agent was Cindy. She was very efficient and patient explaining the policy."

Extremely Satisfied!
August 10, 2012

This customer did not leave any additional comments.

Satisfied!
August 10, 2012

"The information was very professionally delivered. I had all my questions answered and they were very prompt to respond. "

Extremely Satisfied!
August 10, 2012

"Very satisfied."

Extremely Satisfied!
August 9, 2012

"The representative I had was very knowledgeable. She was very professional and it was a very pleasant conversation."

Extremely Satisfied!
August 9, 2012

"Cynthia was an excellent representative of your company. She explained all the terms and conditions required for insurance and she understood my business completely. I found her to be so knowledgeable and just a friendly and polite representative. I enjoyed dealing with her."

Extremely Satisfied!
August 9, 2012

"The staff was very knowledgeable and very patient answering reasonably complicated questions. I appreciated that."

Extremely Satisfied!
August 9, 2012

"It was really nice to talk to Linda because she actually understood the policy. When I was dealing with my local insurance agent, who covers my home insurance for instance, the professional liability insurance realm was way beyond their expertise and they were shooting me off to some brokerage department that inundated me with literally hundreds of questions on their forms. So, it was very nice to deal with somebody who knows the business and then could really help me to understand what it is that I am getting in the policy and answer any questions that I had. So, I was very appreciative of that."

Extremely Satisfied!
August 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 9, 2012

"Great customer level skills and great explanations. Overall, everything is great."

Extremely Satisfied!
August 9, 2012

"The application for the policy was very easy. I got a quick response and when I called in today to finalize the application, I was dealt with very professionally and courteously. It took me less than ten minutes total."

Extremely Satisfied!
August 9, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 9, 2012

"All my questions were answered."

Extremely Satisfied!
August 9, 2012

"I was able to get all my questions answered quickly and efficiently by Richard. I was also able to get an insurance product for my company in a very quick manner."

Extremely Satisfied!
August 8, 2012

"I am just happy how everything was explained to me, so that is all I have to say."

Extremely Satisfied!
August 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 8, 2012

"Quick service. Richard was real helpful and polite."

Extremely Satisfied!
August 8, 2012

"I'm just happy that the person I spoke to was professional and polite. I got what I wanted and it was a good transaction. Thank you."

Extremely Satisfied!
August 8, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 8, 2012

"Polite and informative."

Extremely Satisfied!
August 8, 2012

"She was very informative and polite. That is why."

Extremely Satisfied!
August 8, 2012

"Great service."

Extremely Satisfied!
August 8, 2012

"Collin, and I think her name was Susan, explained my policy very well to me. They were very helpful, very detailed in explaining my policy to me, and answered any questions I had. They were very, very friendly."

Extremely Satisfied!
August 8, 2012

"Very quick service, very courteous representative and super rates."

Extremely Satisfied!
August 8, 2012

"I was very grateful that the questions were specific and relevant to the business that I am starting. I felt like the agent was attentive to the needs of my particular business. In general, I found the overall customer responsiveness to be top notch and I look forward to doing business with you."

Extremely Satisfied!
August 8, 2012

"I spoke with Richard. He was very professional, had a lot of good information, and helped me get through a policy. I will be reviewing that information and every detail. Thank you."

Extremely Satisfied!
August 7, 2012

"Nikkia was very helpful. She explained everything very clearly and very efficiently. We managed to get it all sorted out very quickly."

Extremely Satisfied!
August 7, 2012

"The person took time to answer every question and she was very polite."

Extremely Satisfied!
August 7, 2012

"I think Nikkia helped me. She was great. She answered all my questions and we came up with a good policy."

Extremely Satisfied!
August 7, 2012

"This was actually the first call I've made. So, I spoke to an agent and she was very nice. She gave me two quotes and basically described the difference between the two of them. I'm not sure whether I need one or both. If I choose between one and the other, which one is appropriate for my situation? I'm not sure whether they're right. I just don't really understand what's necessary. So, all in all, I would say that I was quite satisfied and once I get some more information, I will call you folks back. Thank you very much."

Extremely Satisfied!
August 7, 2012

"A good quote and good service."

Extremely Satisfied!
August 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 7, 2012

"All answers were very clear. I was very pleased to understand what I'm getting into as far as insurance is concerned."

Extremely Satisfied!
August 7, 2012

"The service is very good. I spoke with a very friendly person and she gave me all the information I needed."

Extremely Satisfied!
August 7, 2012

"The agent was knowledgeable and I received my quote very quickly."

Extremely Satisfied!
August 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 7, 2012

"Hi. The agent seemed to be familiar with my industry, which is something that the local agents weren't, and they were able to get me set up on a policy in a quick time and for a reasonable price."

Extremely Satisfied!
August 7, 2012

"The agent on the phone made a package that I was able to handle and that was at my business."

Extremely Satisfied!
August 7, 2012

"Courteous, professional and result oriented."

Extremely Satisfied!
August 7, 2012

"I think everything worked very well on your web site. It's easy to use and self explanatory. I could not really ask for much more. I guess that is about all I have to say."

Satisfied!
August 7, 2012

"It was very informative and pleasant. They asked a lot of good questions and I felt you gave me the best help possible."

Extremely Satisfied!
August 6, 2012

"Your representative, Susan, was extremely helpful and courteous. She made every effort to satisfy my questions."

Satisfied!
August 6, 2012

"Good processing, easy to order, happy with the online system."

Extremely Satisfied!
August 6, 2012

"First off, Susan my insurance agent was friendly, knowledgeable, approachable, just all the good qualities. Also, Hiscox, from my research, seems to have exactly the policies and the type of insurance that I needed for my business."

Satisfied!
August 6, 2012

"The representative answered all questions and gave me all the information I needed. She was very helpful."

Extremely Satisfied!
August 6, 2012

"The agent was knowledgeable and provided the information I needed to make a decision."

Extremely Satisfied!
August 6, 2012

"The [agent] I spoke to regarding an insurance quote was very thorough, polite and very patient. He made me feel that he had enough time to listen to what I was looking for and to personalize the insurance to fit my own needs."

Extremely Satisfied!
August 6, 2012

"Well, the girl was very pleasant and I was able to take care of what I needed to in a quick manner."

Extremely Satisfied!
August 6, 2012

"Very easy and very informative."

Extremely Satisfied!
August 6, 2012

"It was very easy and very quick for me to go through the process. I thought it was going to take a lot longer, so I very much appreciate that, and the cost was reasonable."

Extremely Satisfied!
August 6, 2012

"I was happy with the honesty of the answers I got even though I was not able to get insurance through Hiscox, but as I said, the agent was up front."

Satisfied!
August 6, 2012

"I got a quick response when I enquired about a quote. I talked to two people, one person put me through to the person that would provide a quote for type of insurance that I was after. The gentleman was very courteous and accommodating when I asked him for different ranges for deductibles and pricing."

Extremely Satisfied!
August 6, 2012

"I was very pleased with the customer service that I received from Sandy this morning. She was very prompt with all the questions I asked her."

Satisfied!
August 6, 2012

"I was provided with detailed, comprehensive information. I [can now] make an informed purchasing decision."

Extremely Satisfied!
August 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 3, 2012

"Very courteous and very friendly service."

Extremely Satisfied!
August 3, 2012

"I was pleased with the person on the phone and being transferred to a knowledgeable business rep. They gave me an accurate quote that I can live with, and the follow-up today."

Extremely Satisfied!
August 3, 2012

"I had a good experience. Susan was very thorough and nice. I liked talking to a real human and not just a machine. So, it was a good experience. That's it."

Extremely Satisfied!
August 3, 2012

"Cindy was very quick to give me the information I needed, and I did need it quickly. She was very professional."

Extremely Satisfied!
August 3, 2012

"Richard was extremely professional and got back to me in a timely manner."

Extremely Satisfied!
August 3, 2012

"I am very happy."

Extremely Satisfied!
August 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 3, 2012

"I am very much satisfied because of the service. I am good."

Extremely Satisfied!
August 3, 2012

"Cindy was a very knowledgeable and very pleasant person to talk to. The information she provided was exactly what I was looking for."

Satisfied!
August 3, 2012

"Professional."

Extremely Satisfied!
August 3, 2012

"It was easy and very informative and very quick."

Extremely Satisfied!
August 3, 2012

"Your service was quick and reasonable."

Extremely Satisfied!
August 3, 2012

"The representatives I spoke with were professional and they were able to solve my problems quickly. I appreciated their service."

Extremely Satisfied!
August 3, 2012

"Very professional service... friendly! They answered all my questions and seemed very knowledgeable."

Extremely Satisfied!
August 3, 2012

"Cindy was very helpful. She explained the limits and went through all the right questions to make sure we got the right types of liability [coverage] in my insurance quote."

Extremely Satisfied!
August 3, 2012

"Ease of customer service."

Extremely Satisfied!
August 2, 2012

"My sales rep was very responsive and knowledgeable. She continued to contact me when it was appropriate, and so very pleasant to work with."

Extremely Satisfied!
August 2, 2012

"The agent was very helpful and very clear. He knew what I was looking for and got it all taken care of in a matter of minutes on the phone. Loved it."

Extremely Satisfied!
August 2, 2012

"I was working with Nikkia and she was great at all aspects of customer service."

Extremely Satisfied!
August 2, 2012

"Basically, when I called, the operator picked up right away."

Extremely Satisfied!
August 2, 2012

"Just a very quick service... polite customer service and fast service."

Satisfied!
August 2, 2012

"Called for a quote for coverage. Got the quote and it was well within the pricing we were looking for. So I am very satisfied."

Extremely Satisfied!
August 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 2, 2012

"Decent and very helpful."

Extremely Satisfied!
August 2, 2012

"I called on the phone and emailed. Both times, I got an answer right away. The person on the phone was pleasant and efficient... and he had no issues."

Extremely Satisfied!
August 2, 2012

"Cindy was very thorough in explaining options for insurance coverage. She went over every point of the different parts of my business things we may need to look at for protection. I appreciated her help."

Extremely Satisfied!
August 1, 2012

"My representative was very knowledgeable, very efficient, spoke clearly, and was very quick. She helped me extremely well. She gave me service beyond my expectations."

Extremely Satisfied!
August 1, 2012

"I spoke with your representative named Dorothy and she was knowledgeable. She was patient. She answered my questions effectively and I was curious about general liability, and she quoted me both errors and omissions, otherwise known as professional liability... explained the difference, that it is actually one in the same as well as the general liability. So, I thought that was a thorough job and I really appreciate her patience in answering all of my questions. Thank you."

Extremely Satisfied!
August 1, 2012

"Hi. The company is very professional. She was able to give me exactly what I needed. Overall, professional and good business. Thanks."

Extremely Satisfied!
August 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 1, 2012

"The staff's response was quick, professional, and understanding. I spoke to a very intelligent person who understood my needs. The did not try to voice anything extra on me and overall it was very expeditious."

Extremely Satisfied!
August 1, 2012

"I had wonderful service. I was called right back and accommodated immediately."

Extremely Satisfied!
August 1, 2012

"I had spoken to Floretta and I think that she is very personally involved, very smart, very knowledgeable and she was able to answer all of my questions. I think that she is just really stellar in representing your company. I feel that she is truly professional and somebody that I think you could be very, very proud of. I also think that she, you know, is the type of person, from just speaking to her for the time that I did, that she's at a management level. I was very pleased with her being as kind and courteous as she was."

Extremely Satisfied!
August 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
August 1, 2012

"All of the representatives I spoke with today, whether they were just collecting basic information or actually doing the reviewing, were extremely professional, very good, and easy to understand. It was a very good experience."

Extremely Satisfied!
August 1, 2012

"Yes, very easy for the customer. Very professional and friendly service."

Extremely Satisfied!
August 1, 2012

"My agent was amazing and very helpful. She asked other questions I needed and got me a quote very quickly. I'm very satisfied with the amount of coverage."

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