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Hiscox Business Insurance Reviews

Real people. Real Hiscox reviews.


We ask small business owners to rate their experience with Hiscox. The reviews are collected and managed for Hiscox by ServiceTick an independent third party. You'll find good and bad reviews here so read on to see what our customers are saying about us.

"How satisfied are you with the service you've received from Hiscox?"

 


4.8 out of 5 - rating as of April 11, 2014

(11,204 Reviews)

Extremely Satisfied!
April 11, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 11, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 11, 2014

"Great customer service."

Extremely Satisfied!
April 11, 2014

"I think the representative, Dorothy, was very informative. She helped me get my business on track with a commercial general liability policy. She answered all of my questions and ofered everything I needed for my business."

Extremely Satisfied!
April 11, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 11, 2014

"She was terrific. She was quick and to the point. Very professional! She knew her stuff and was able to solve the issue very quickly and efficiently."

Extremely Satisfied!
April 11, 2014

"The agent was very patient. Answered all my questions and reviewed the details of the coverage. I really appreciate her explaining and answering the questions. She did refer me to other departments for further questions."

Extremely Satisfied!
April 11, 2014

"I was extremely satisfied because Linda was able to explain everything very clearly. She was very nice on the phone as well. Gave me all the different options that I was asking for and did not include things that I did not need. So, I was extremely satisfied with Linda's performance. I would recommend that she gets a raise based on this."

Extremely Satisfied!
April 11, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 11, 2014

"It was everything I needed professionally. The staff was helpful."

Extremely Satisfied!
April 11, 2014

"Your license adviser Susan was polite, friendly, and very confident. The questions she asked were pertinent but not invasive. The price that was quoted seemed reasonable for the kind of service we were looking for. Thank you."

Satisfied!
April 11, 2014

"Jerry was very helpful."

Extremely Satisfied!
April 11, 2014

"Linda was the service agent. She was very professional and very courteous. It was an easy process. I'm very satisfied."

Satisfied!
April 11, 2014

"Good follow up, good demeanour, and they explained things thoroughly."

Extremely Satisfied!
April 11, 2014

"I appreciated that it was efficient and quick. Susan was excellent. She was very helpful and re-read some questions for me. Everything went very well. It's the easiest experience that I've had in securing general liability insurance."

Extremely Satisfied!
April 11, 2014

"I was online and Googled liability insurance for small business. I came up with your company and I called. I did an estimated quote on-line and came up with something that was within my budget, as I am a new business owner. I called the number because it was not the information that I needed. I needed more information, and I spoke to a well versed, well educated, polite agent named Susan, and my name is Susan, so at first the chemistry was fair. She was very polite and gave me what I was looking for that other companies were not giving me. Before I could speak, the first thing out of her mouth was, you can insure your company with us and that is exactly what I was looking for. That is exactly the kind of service they are offering, very, very knowledgeable. I thank her so much. I will without a doubt refer your company to others who are trying to seek insurance for their small business. I cannot thank you enough for Susan and your great service."

Extremely Satisfied!
April 10, 2014

"I was very satisfied because it was really easy. They got the policies setup, got the procedure for payment and got an email out to me quickly, so that made the process very simple."

Extremely Satisfied!
April 10, 2014

"I called them up and checked my quote. It took just a few minutes to get it all set up. I can't be happier. It covered everything I needed, and everybody knew what they were doing. That's the way I like to do business."

Extremely Satisfied!
April 10, 2014

"Very helpful and knowledgeable staff member."

Extremely Satisfied!
April 10, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 10, 2014

"Quick and easy."

Extremely Satisfied!
April 10, 2014

"Sherry was very knowledgeable of the professional service that I was asking about. She was just really fast and extremely efficient. I appreciated that."

Extremely Satisfied!
April 10, 2014

"The representative I spoke with was very knowledgeable. He had answers to everything and was able to explain it in a fashion that somebody with little insurance experience would be able to understand. Didn't use a lot of lingo, jargon or industry stuff, but was able to say, you know, this is what it covers, this is what it doesn't, those sorts of things."

Extremely Satisfied!
April 10, 2014

"My agent explained everything thoroughly. She was helpful and the process was quick and easy."

Extremely Satisfied!
April 10, 2014

"The representative was very knowledgeable and friendly. Provided a quote very easily, so it was a good, easy experience. I did not expect that."

Extremely Satisfied!
April 10, 2014

"I worked with Sherry. She was very efficient. Everything I needed was handled in a single call."

Extremely Satisfied!
April 10, 2014

"The service was very fast."

Extremely Satisfied!
April 9, 2014

"Extremely prompt and courteous. Also, fair pricing."

Extremely Satisfied!
April 9, 2014

"All my questions were answered."

Extremely Satisfied!
April 9, 2014

"Your representative was very professional. He took care of the business as it was supposed to be and answered all questions. Thank you."

Extremely Satisfied!
April 9, 2014

"The sales representative was concise. She answered all of my questions and guided me through everything I needed to know up to this point. Overall, I was just highly confident in that regard."

Extremely Satisfied!
April 9, 2014

"Reactivating my policy was simple."

Extremely Satisfied!
April 9, 2014

"The service was very fast. Shirley was very efficient, and I got all the information I needed. I closed the transaction, which is also at a moderate cost. I'm quite satisfied. Thank you."

Extremely Satisfied!
April 9, 2014

"Well, the service was friendly, professional and done in a business like manner, so I really appreciated it. It's much better service than I've gotten from my local insurance agents."

Extremely Satisfied!
April 9, 2014

"The service was prompt and accurate, so overall it was a good experience."

Extremely Satisfied!
April 9, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 9, 2014

"Of all the questions I asked, she was able to answer all. She was able to go through the process with me. I did not have an idea which policies were very good."

Extremely Satisfied!
April 8, 2014

"The service was very easy to use, and it was transparent when going to the web from the phone call."

Extremely Satisfied!
April 8, 2014

"I spoke with two individuals today and each one answered my questions directly, concisely and accurately. They helped me combine two policies, and they also aided me in getting a discounted rate. So, I got more for my money and they were professional and extremely friendly."

Extremely Satisfied!
April 8, 2014

"Thorough and in depth explanations of the policy."

Satisfied!
April 8, 2014

"I got all the answers. All my questions were answered."

Extremely Satisfied!
April 8, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 8, 2014

"My experience was really great. I'm sorry, I don't know which number I pressed on my phone, but I wanted to press 5. Everything was excellent. The information that was given to me was wonderful and very thorough. I understand the policy. The technician they worked with was really great. She was friendly and informative. Overall, it was just a very great experience."

Extremely Satisfied!
April 8, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 8, 2014

"Linda, the sales representative or account manager, did an excellent job. She walked me through and was very knowledgeable of the product that you offer. She answered my questions in a timely manner and was just a huge help. I'm thankful for it."

Extremely Satisfied!
April 8, 2014

"Fast, efficient, friendly, and concise. Really good service, knowledgeable. Definitely great service."

Extremely Satisfied!
April 8, 2014

"Very helpful, very knowledgeable, and very pleasant to speak to."

Extremely Satisfied!
April 8, 2014

"The agent was extremely informative. She answered all of my questions and even pre-answered some questions with information that I might not have asked for. She was very polite, very helpful and very friendly."

Extremely Satisfied!
April 7, 2014

"Well, I like your promptness and the fact that you have all the information at your fingertips to give me as soon as I called for a quote."

Extremely Satisfied!
April 7, 2014

"I had the pleasure of dealing with one of your operators, Dorothy, who walked me through every single question I had. She had perfect answers for everything and was one of the most expedient, efficient, professional and knowledgeable people I have ever had the opportunity to do business with."

Extremely Satisfied!
April 7, 2014

"The agent, George, has been contacting me for a couple of months on and off. He has just been doing a good job as far as explaining everything like the covered services. He has done a really good job in that department."

Extremely Satisfied!
April 7, 2014

"Knowledgeable service people and very helpful."

Extremely Satisfied!
April 7, 2014

"Very reasonable service and the people were very nice."

Extremely Satisfied!
April 7, 2014

"Perfect customer service."

Extremely Satisfied!
April 7, 2014

"Fast and friendly service."

Extremely Satisfied!
April 7, 2014

"It was just extremely convenient. I love the on-line site and I love the email access, but the customer service guy is always very professional and very courteous."

Satisfied!
April 7, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 7, 2014

"The representative I spoke to, her name was Sherry, was extremely helpful. I have always gotten good results when I had gone through the website as well. I got the quote on-line and then I called to confirm it, just to make sure it was the coverage I needed and to pay the annual premium. Like I say, Sherry was very, very helpful and I appreciated it very much."

Extremely Satisfied!
April 7, 2014

"I've spoken to two different agents, a gentleman named Collin and a lady named Linda. They were extremely informative. This was my first time owning a company, and some of the information I was not familiar with. They were both very helpful in explaining the exact coverage, what the terms meant, and very helpful in getting my business account established. I can't thank you all enough it has been very helpful."

Extremely Satisfied!
April 7, 2014

"The staff was very helpful and supportive. They answered the questions in a really good way, very clear."

Extremely Satisfied!
April 7, 2014

"It was good and I got the information that I needed."

Extremely Satisfied!
April 4, 2014

"The agent was very professional. He had a lot of insight on what I needed for the policy."

Extremely Satisfied!
April 4, 2014

"Informative and quick."

Extremely Satisfied!
April 4, 2014

"Your representative, Susan, was extremely informative. She was concise, and she was able to find the type of insurance coverage that I needed. She was very prompt in getting back to me with a cost, so I was very pleased."

Extremely Satisfied!
April 4, 2014

"The customer service representative was very efficient and friendly. They really helped me out. The price was right and it got done quickly."

Extremely Satisfied!
April 4, 2014

"Sherry was absolutely a wonderful patient. He explained everything in a professional manner, so made me confident to buy the policy."

Extremely Satisfied!
April 4, 2014

"Very simple, straight forward, and easy."

Extremely Satisfied!
April 4, 2014

"Well, it was easy and not very cumbersome."

Extremely Satisfied!
April 4, 2014

"The representative gave me detailed information, and gave me various options for and what might work best for me and my business. She delivered outstanding service and I appreciate it."

Extremely Satisfied!
April 4, 2014

"Linda was very comprehensive and professional in delivering the quote, and in explanning the policy and it's limitations."

Extremely Satisfied!
April 4, 2014

"It was very easy to do on-line. It seemed almost too easy, so I called customer service to make sure I was not missing anything. Customer service was extremely helpful. They helped me through the rest of the process and answered all of my questions. They made me feel comfortable with proceeding to check out."

Extremely Satisfied!
April 4, 2014

"Every question I had was answered. The responses were quick and getting it taken care of was extremely quick and efficient. The prices were reasonable and there was a payment plan offered, very satisfying."

Extremely Satisfied!
April 4, 2014

"Susan was very informative and courteous. She really helped me out."

Extremely Satisfied!
April 3, 2014

"Quick, inexpensive, and courteous. Thank you."

Extremely Satisfied!
April 3, 2014

"Questions that I asked were answered responsively and with very good detail. From that stand point, I am very, very satisfied."

Extremely Satisfied!
April 3, 2014

"Wanda was fair with us. I was very pleased with her knowledge level and response to my call backs."

Extremely Satisfied!
April 3, 2014

"The sales representative was very helpful and able to explain most of my questions She was very helpful in getting my insurance policy purchased and completed."

Extremely Satisfied!
April 3, 2014

"They provided good information and service. Quick service."

Extremely Satisfied!
April 3, 2014

"Friendly customer service."

Satisfied!
April 3, 2014

"Linda, my agent, was very helpful and very responsive. Always quick with the responses and very clear in the conversation."

Extremely Satisfied!
April 3, 2014

"Linda was very professional and efficient."

Satisfied!
April 3, 2014

"Efficient and they seemed to answer questions quickly to provide a quote."

Extremely Satisfied!
April 3, 2014

"I just had a transaction with Sherry. She was incredibly efficient and incredibly knowledgeable. Just right to the point, exactly what I needed. So it was excellent and to the point, a very focused transaction. Thank you."

Extremely Satisfied!
April 3, 2014

"Sarah was very helpful, quick and easy. Got it all done quick quick. Thanks."

Extremely Satisfied!
April 3, 2014

"I was very satisfied with the knowledge of the person who worked with me. She worked with me very well, and I appreciate it."

Extremely Satisfied!
April 3, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 3, 2014

"The representative was very nice and knowledgeable. She explained everything."

Neutral
April 3, 2014

"I don't even know why I'm getting the survey. I'm just waiting for someone."

Extremely Satisfied!
April 2, 2014

"Sherry was great. She did everything and answered all my questions."

Extremely Satisfied!
April 2, 2014

"We had a very great experience with the representative that helped me out today."

Extremely Satisfied!
April 2, 2014

"I thought that everyone listened to me and gave me exactly what I needed."

Extremely Satisfied!
April 2, 2014

"The agent was very pleasant. She was able to help me very quickly, and the price was very reasonable for insurance. The monthly payments are a nice option, to be able to have that feature is great."

Satisfied!
April 2, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 2, 2014

"Your customer service agent was very friendly and helpful. She was able to explain the technical knowledge of insurance for me. Yes, quick and helpful. Thank you."

Extremely Satisfied!
April 2, 2014

"Good speed of response and quickness in answering my questions."

Extremely Satisfied!
April 2, 2014

"Great customer service and a reasonable quote. Especially Susan, who actually helped me find out about the policy I needed."

Extremely Satisfied!
April 2, 2014

"The representatives were very helpful and very patient. Very informative with the questions that I had."

Satisfied!
April 2, 2014

"Sherry was very, very helpful informing me of all the options that I had at Hiscox Insurance. I really appreciate how open and honest she was and how efficient. She got to the point. I really appreciate it. So, thank you to her for that."

Extremely Satisfied!
April 2, 2014

"I am happy because the customer service agent was clear and knowledgeable."

Extremely Satisfied!
April 2, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 2, 2014

"I want to thank Hiscox for the service they provided me today. I was able to purchase a policy very quickly and efficiently for a good price."

Extremely Satisfied!
April 2, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 1, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 1, 2014

"You guys provide an excellent insurance service at a very, you know, competitive price. I hope I never have to file a claim, you guys... knock on wood. You give some business owners peace of mind. I'm glad you offered our service."

Extremely Satisfied!
April 1, 2014

"I worked with Sherry. She was very, very helpful in answering all the questions that we had on multiple occasions. I was able to call her and reach her. If I did not reach her, she actually returned my calls. She was very helpful in supplying all the information and she guided us through the process. It was really a relatively easy process."

Extremely Satisfied!
April 1, 2014

"I thought that the representative was very informative and very efficient. She knew what she was doing."

Extremely Satisfied!
April 1, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 1, 2014

"Sherry was just really professional. She helped me get done what I needed to get done today. I am getting liability insurance for my business, and she asked me everything I needed very clearly. I feel that she is there doing her job perfectly. Great service. Thank you."

Extremely Satisfied!
April 1, 2014

"Excellent service. Quick. Right on the money. Dave asked me the right questions. Could not have been more satisfied. Did not even take ten minutes to get the whole thing completed. A great service."

Satisfied!
April 1, 2014

"Everything went fine. They helped me understand the concepts, she was very patient, she explained many different points, and she was great."

Extremely Satisfied!
April 1, 2014

"The customer service rep was awesome."

Extremely Satisfied!
April 1, 2014

"I initially called in and was able to fix things on the account and reactivate it, all with intelligence."

Satisfied!
April 1, 2014

This customer did not leave any additional comments.

Extremely Satisfied!
April 1, 2014

"The agent that worked with me, Linda, was very knowledgeable. She was very efficient. She provided great advice and recommendations, and it was a fast, easy, quick process. I really appreciate her customer service."

Extremely Satisfied!
April 1, 2014

"The questions were clear. I was able to answer and able to get the insurance very quickly."

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