We are a modern business with traditional values. We believe in integrity and decent behaviour and we strive to have honest and fair dealings with all our stakeholders in the marketplace – customers, brokers, investors.
Customers: a promise to pay
We design our insurance for the changing needs of our customers, whether they are individuals, entrepreneurial businesses, or multinational businesses, and the way they live and work.
For us, insurance is a promise to pay when a loss occurs and we base our claims handling on fairness and common sense. We also advise our customers on risk management and ways to avoid loss, for example how to prevent a burglary or a fire.
What our UK customers said:*
Brokers: creating competitive advantage
Brokers are the major source of our business. We endeavour to develop long-term partnerships with like-minded global, local and specialist broker organisations for mutual business benefit and to create competitive advantage. We nurture our broker relationships through regular, clear communications and by sharing industry knowledge. This benefits our customers in the form of good customer service and market leading products.
Awards
- Best Small Business Insurance award for the fourth year running - Start Your Business Awards 2012.
- Customer care award from the British Insurance Awards 2012.
Investors: building understanding
We want shareholders to understand and interact constructively with us about our business, strategy and prospects for growth. To do this we report our half-year and full-year results through presentations, and keep the investor section of our website comprehensive, accessible and current. We also arrange for senior management to meet investors and analysts regularly.
Customers
- 72% of customers would recommend Hiscox to friends and family based on their experience
- 96% of Business Insurance customers were satisfied that we spoke to them in a clear way and avoided using financial jargon
- 99% of Home Insurance customers were satisfied that we answered their questions and provided the information they needed today
- 90% of our Home Insurance customers surveyed were satisfied with the way we settled their claim
Brokers
Brokers are the major source of our business. We endeavour to develop long-term partnerships with like-minded global, local and specialist broker organisations for mutual business benefit and to create competitive advantage. We nurture our broker relationships through regular, clear communications and by sharing industry knowledge. This benefits our customers in the form of good customer service and market leading products.
Awards
- Hiscox has been awarded Corporate Chartered Insurer status by the Chartered Insurance Institute (CII) for their Hiscox London Market business. This award reinforces the firm’s pedigree as a first class underwriter with a commitment to professionalism and excellent claims handling.
- The British Insurance Awards 2009, General Insurer of the Year
- Insurance Times Commercial Lines Insurer of the Year, 2009
- Insurance Times Broker Service Survey 2009: Best Commercial Lines Insurer for Broker Service
Investors
We want shareholders to understand and interact constructively with us about our business, strategy and prospects for growth. To do this we report our half-year and full-year results through presentations, and keep the investor section of our website comprehensive, accessible and current. We also arrange for senior management to meet investors and analysts regularly.