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Existing Small Business Insurance Direct Customers

Existing Small Business Insurance customers can easily make changes or updates to their existing policy. It’s quick and easy to request changes to your policy. All requests will be completed within one business day and your updated documents will be emailed to you. Click on one of the following links below to get started!

General inquiries and existing customers

Tel: 866-283-7545 (Mon-Fri, 8am-10pm ET)
Contact Us
Write: Hiscox, PO Box 1524, Chesapeake, VA 23327

Get a Quote or buy a Hiscox policy

Tel: 888-202-2973 (Mon-Fri, 8am-10pm ET)
Website: www.hiscox.com/small-business-insurance/

Making a small business claim

Please have your policy number at hand to help us deal more quickly with your claim. Visit our claims page for more information.

Tel: 866-424-8508
Email: reportaclaim@hiscox.com


Insurance broker inquiries


If you are an insurance broker and have a question about our products and services please contact:


Hiscox Inc.
711 Westchester Avenue
Suite 402
White Plains, NY 10604

Tel: 914-273-7400
Fax: 914-273-4716
Email: inquiryusa@hiscox.com
Website: www.hiscoxbroker.com


Brokers or their clients – making a claim

If you are a Hiscox policyholder with a claim and you have purchased your policy through an insurance broker, please consult your insurance policy for how to report a claim. If in doubt, please notify us of your claim by sending an email with your policy number and claim information to: hiscoxclaims@hiscox.com.


Broker complaints

Your views are important to us and if we do not deliver to the high standard of service you should expect from Hiscox, or if we make a mistake, we want to know. If you are a US broker and would like to make a complaint please email us at us_helpdesk_rfl@hiscox.com.

Media/Press inquiries


If you have any media or press inquiries please contact:


Lou Casale
Head of Communications, Hiscox USA
Tel: 646-442-8341
Email: Lou.Casale@HISCOX.com



Gyawu Mahama
Social Media & Marketing Manager
Tel: 678-781-6003
Email: Gyawu.Mahama@HISCOX.com