Hiscox is a modern business with traditional values – courage, quality, integrity, excellence in execution, and respect. Together these values make up what we call the Hiscox spirit: ‘challenging convention’.
We’re different from other insurers because we live up to it, and challenge convention in everything we do. Our success relies on each one of us doing so, whatever our job, wherever we work.
Living up to our values
- Courage – dare to be different
- Quality – good enough is not enough
- Integrity – true to our word
- Excellence in execution – see it through, thoroughly
- Respect – ruthless in decision, considerate in execution
Courage – dare to be different
- Accept and take responsibility
- Make a decision and act on it
- Admit if you do not know
- Dare to ask the simple question
- Disagree if you disagree
- Own up to your mistakes
Quality – good enough is not enough
- Never compromise on quality
- There is always a better way
- Hire people better than you
- Keep it simple
- Do business with quality people only
Integrity – true to our word
- Be honest and trustworthy
- Honesty is non-negotiable
- Our reputation is crucial
- Never avoid difficult issues, confront them and deal with them
- Do an honest appraisal
Excellence in execution – see it through, thoroughly
- Insist on professional, efficient and consistent delivery
- Complete within the deadline
- Ensure all projects are led and owned, both physically and emotionally
- Do what you said you would do, when you said you would do it
Respect – ruthless in decision, considerate in execution
- Be considerate of others, both inside and outside the company
- Think of the needs and motivations of others
- Adapt your management style to suit the individual and the situation
- Be firm, reasonable and fair (the iron fist in the velvet glove)
- Have fun!